Internet Research
Issue(s) available: 152 – From Volume: 1 Issue: 1, to Volume: 32 Issue: 7
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The impact of context clues on online review helpfulness
Morteza Namvar, Alton Y.K. ChuaThis paper seeks to propose and empirically validate a conceptual model on the antecedents of review helpfulness comprising three constructs, namely, valence…
The larger, the fitter, the better: clans' evolution, social capital and effectiveness
Yiqi Li, Nathan Bartley, Jingyi Sun, Dmitri WilliamsTeam social capital (TSC) has been attracting increasing research attention aiming to explore team effectiveness through within- and cross-team resource conduits. This…
Reactivity in measuring sensitive online behavior
Florian Keusch, Ruben Bach, Alexandru CernatDigital trace data provide new opportunities to study how individuals act and interact with others online. One advantage of this type of data is that it measures behavior…
Unveiling the dark side in smartphone addiction: mediation of strain and moderation of hedonic use on well-being
Murad Moqbel, Saggi Nevo, Fiona Fui-Hoon NahThe research purpose is to investigate the mediating and moderating relationships between smartphone addiction and well-being (i.e. health-related quality of life).
Staying, switching, and multiplatforming of user-generated content activities: a 12-year panel study
Lei Hou, Lu Guan, Yixin Zhou, Anqi Shen, Wei Wang, Ang Luo, Heng Lu, Jonathan J.H. ZhuUser-generated content (UGC) refers to semantic and behavioral traces created by users on various social media platforms. While several waves of platforms have come and…
Defining online to offline (O2O): a systematic approach to defining an emerging business model
Philip Tin Yun Lee, Feiyu E, Michael ChauA new business model online to offline (O2O) has emerged in recent years. Similar to many new models at an early stage, O2O has inconsistent definitions which not only…
Validating the antecedents of customer M-payment loyalty: an empirical investigation
Shalini Nath Tripathi, Nishtha Malik, Nripendra P. Rana, Sushma Vishnani, Shalini SrivastavaThe study aims to explore antecedents and consequences of customer experience (CE) by positing a comprehensive framework taking cognizance of customer loyalty (CL)…
Home-based workouts in the era of COVID-19 pandemic: the influence of Fitness YouTubers' attributes on intentions to exercise
Hyung-Min Kim, Minseong Kim, Inje ChoHome-based workouts via fitness YouTube channels have become more popular during the pandemic era. However, few studies have examined the role of social media personae…
Social media marketing system: conceptualization, scale development and validation
Concepción Varela-Neira, Yogesh K. Dwivedi, Zaira Camoiras-RodriguezUnderstanding what organizational factors enable a successful social media presence is a relevant issue for academics and practicing managers. The purpose of this…
“Unus pro omnibus, omnes pro uno”: understanding unauthorised file sharing in online communities from a public goods contribution perspective
Xiuyan Shao, Hemin Jiang, Mikko Siponen, Cong Cao, Xiaohua HuangUnauthorised file sharing (UFS) in online communities (OCs) is a major intellectual property concern. Researchers have traditionally viewed UFS as digital piracy and have…
How TikTok leads users to flow experience: investigating the effects of technology affordances with user experience level and video length as moderators
Hongying Zhao, Christian WagnerAlthough the short-video-based application TikTok and its AI-enhanced technology have achieved enormous success and reshaped the user experience, few studies have focused…
Effect of crowdsourcing work characteristics on perceived work effort in competitive crowdsourcing markets
Ying Liu, Yongmei Liu, Bo Sophia XiaoThis study explored whether crowdsourcing work characteristics are associated with perceived work effort in competitive crowdsourcing markets. The study also investigated…
Evaluating e-commerce website qualities: personality traits as triggers
Fan-Chen Tseng, Tzu-Ling Huang, T. C. E. Cheng, Ching-I TengThe five-factor model (FFM), a popular personality typology that identifies five key personality traits, has been used to predict use intention in various e-commerce…
Investigating the net benefits of contactless technologies in quick-service restaurants: the moderating roles of social interaction anxiety and language proficiency
Kyung Young Lee, Sumin Han, Soo Il Shin, Sung-Byung YangThis study aims to apply the information system success model (ISSM) to examine the relationships among actual use, use continuance intention, user satisfaction and net…
Understanding videoconference fatigue: a systematic review of dimensions, antecedents and theories
Benjamin (Benjy) J. Li, Andrew Z.H. YeeWhile videoconferencing has allowed for meetings to continue in a virtual space without the need for face-to-face interaction, there have been increasing reports of…
Re-framing the policy conversation for preventing cyberstalking
Kane Smith, Gurpreet DhillonCyberstalking is a growing threat to society, and policymakers should address it utilizing the input of constituents. For this, two key components are required: actionable…
Investigating the determinants of medical crowdfunding performance: a signaling theory perspective
Yuangao Chen, Shasha Zhou, Wangyan Jin, Shenqing ChenThis study examines the determinants of medical crowdfunding performance. Drawing on signaling theory, the authors investigate how funding-related signals (funding goal…
Exploring core knowledge in business intelligence research
Wen-Lung Shiau, Hao Chen, Zhenhao Wang, Yogesh K. DwivediAlthough knowledge based on business intelligence (BI) is crucial, few studies have explored the core of BI knowledge; this study explores this topic.
I hate ads but not the advertised brands: a qualitative study on Internet users' lived experiences with YouTube ads
Snehasish Banerjee, Anjan PalThis paper aims to explore Internet users' lived experiences with video ads, both skippable and nonskippable, while watching content on YouTube.
Gender of the online influencer and follower: the differential persuasive impact of homophily, attractiveness and product-match
Pranjal Gupta, Jennifer L. Burton, Letícia Costa BarrosThe purpose of this research is to extend theoretical knowledge of key variables and their interactions that impact the persuasiveness of online influencers. The study…
Social support acquisition in online health communities: a social capital perspective
Xuan Liu, Shan Lin, Shan Jiang, Ming Chen, Jia LiThe authors empirically examined social capital factors affecting patients' social support acquisition with the aim of providing guidance to patients seeking social support online.
Coping strategies initiated by COVID-19-related stress, individuals' motives for social media use, and perceived stress reduction
Mikyeung BaeThis study examined whether individuals' coping strategies and their motivations for social media use act as mediators between actual COVID-19-related stress and the…
Mobile payment in omnichannel retailing: dynamics between trust and loyalty transfer processes
Li-Wei Wu, Yun-Chia TangThis study presents an integrated research model to test the relationships between trust in retailers, trust in mobile payment, loyalty to retailers and loyalty to mobile…
Unraveling hybrid exchange: virtual tipping on live-streaming platforms
John Peikang Sun, Karen V. Fernandez, Catherine Frethey-BenthamThe purpose of this research is to explore the nature of virtual tipping in live game streaming from the perspective of tippers.
A contemporary view of interpersonal aggression and cyberbullying through ICT: multilevel insights from LMX differentiation
Zubair Akram, Abdul Gaffar Khan, Umair Akram, Saima Ahmad, Lynda Jiwen SongWhile the rapid adoption of information communication technologies (ICT) in organizations has been linked with a higher risk of cyberbullying, research on the influence of…
More than feelings? How Facebook reaction icons affect online users' behavioral intentions toward online health rumor posts
Jian-Ren Hou, Sarawut KankhamWhen the spread of online health rumors on social media causes public concerns, the public is calling for action. However, little study has investigated how Facebook…
Signaling innovativeness in crowdfunding entrepreneurial narratives: the moderating roles of entrepreneurial passion and social endorsement
Baozhou Lu, Tailai Xu, Ziqi WangThe purpose of this study is to investigate the effects of the innovativeness-related language of crowdfunding pitches on funding outcomes under different boundary…
Communication visibility and employee voice: mediating role of feedback-seeking
Manting DengOrganizations have widely adopted enterprise social media (ESM) to realize workplace communication visibility linked to employee knowledge management and in-role job…
Taking the lead in misinformation-related conversations in social media networks during a mass shooting crisis
Jiyoung Lee, Brian C. Britt, Shaheen KanthawalaMisinformation (i.e. information identified as false) spreads widely and quickly on social media – a space where crowds of ordinary citizens can become leading voices …
How do nonprofit organizations (NPOs) effectively engage with the public on social media? Examining the effects of interactivity and emotion on Twitter
Yafei Zhang, Chuqing Dong, Yuan ChengThis study seeks to understand the communication factors associated with effective social media for nonprofit organizations (NPOs). Specifically, the study investigated…
Reward or punish: investigating output controls and content generation in the multi-sided platform context
Feiyan Lin, Hengqi Tian, Jing Zhao, Maomao ChiE-commerce content platforms are a typical type of multi-sided platform that combines transactions with social media platforms. To solve the managerial dilemma of…
Web of science-based virtual brand communities: a bibliometric review between 2000 and 2020
Jian Zheng, Renjing Liu, Xingju Zhong, Ru ZhangWith the continuous development of Internet technology, virtual brand communities (VBCs) have increasingly become essential fronts for enterprises and consumers to carry…
Digital influencers, social power and consumer engagement in social commerce
Panpan Wang, Qian HuangSocial commerce platforms are prevalent in the explosion of social media and e-commerce, and they enable conversations across a broad range of topics. However, their…
Fake news on the internet: a literature review, synthesis and directions for future research
Yuanyuan Wu, Eric W.T. Ngai, Pengkun Wu, Chong WuThe extensive distribution of fake news on the internet (FNI) has significantly affected many lives. Although numerous studies have recently been conducted on this topic…
The role of privacy and emotion in ARBS continuing use intention
Ya Yin, Carol HsuToday, contactless businesses are becoming part of the “new normal” in daily life. Augmented reality-based services (ARBS) thus provide a mechanism for contactless…
The past and beyond of mobile payment research: a development of the mobile payment framework
Lai-Ying Leong, Jun-Jie Hew, Lai-Wan Wong, Binshan LinMobile payment (m-payment) has existed for over 25 years; however, there is no standard framework to guide scholars and practitioners in advancing m-payment research in…
Impacts of platform design on consumer commitment and online review intention: does use context matter in dual-platform e-commerce?
Quan Xiao, Mikko Siponen, Xing Zhang, Fucai Lu, Si-hua Chen, Mingsong MaoThe purpose of this study is to explore the antecedents of consumers’ online review intention in e-commerce platforms from a unique perspective of consumer commitment and…
Using augmented reality for shopping: a framework for AR induced consumer behavior, literature review and future agenda
Marc Riar, Nannan Xi, Jakob J. Korbel, Ruediger Zarnekow, Juho HamariA current technological trend, which has gained even more traction recently due to the COVID-19 pandemic, is the use of augmented reality (AR) in shopping environments. AR…
The social capital accumulation in the contemporary era
Gloria Hongyee ChanTraditionally, demographic factors have been recognized as important factors of social capital accumulation. Owing to the differences in social structure and relationships…
Go digital: can the money-gift function promote the use of e-wallet apps?
Xin-Jean Lim, Phillip Ngew, Jun-Hwa Cheah, Tat Huei Cham, Yide LiuOne of the impacts of the COVID-19 pandemic is that using an e-wallet – a contactless process – rather than a payment terminal is an intuitively safer option. This study…
The super engagers of freemium gamified services: using multimethod approach to examine why highly interactive consumers become paying consumers
Keshav Gupta, Yiran Su, Thilo Kunkel, Daniel FunkOnline services are increasingly utilizing gamification techniques to encourage consumer loyalty and engagement. However, the majority of the gamified services fail to be…
The impacts of point rewarding and exchanging on users’ loyalty toward mobile payment applications: a dual channeling perspective
Lin Zhang, Yanqing Wang, Muhammad Adeel Anjum, Jingjing MuBy distinguishing between core business service and value-added service in mobile payment applications, this paper aims to incorporate point mechanisms (point rewarding…
The effects of corporate, review and reviewer characteristics on the helpfulness of online reviews: the moderating role of culture
Jungwon Lee, Cheol ParkThe authors investigated the effects of the characteristics of reviews, reviewers and corporate factors on review helpfulness and assessed the role of culture in…
“You are a disgrace and traitor to our country”: incivility against “The Squad” on Twitter
Porismita Borah, Kate Keib, Bryan Trude, Matthew Binford, Bimbisar Irom, Itai HimelboimFor many, the sole source for news content is social media, where passionate opinions are posted at an alarming speed. These opinions can cross the line from differing…
Does gender really matter? Exploring determinants behind consumers' intention to use contactless fitness services during the COVID-19 pandemic: a focus on health and fitness apps
Yonghan Zhu, Rui Wang, Rongcan Zeng, Chengyan PuThis research created a theoretical framework based on theory of consumption values (TCV) and theory of perceived risk (TPR) to investigate the determinant factors behind…
How can we achieve better e-Learning success in the new normal?
Sodam Kim, Jumin Lee, Sang-Hyeak Yoon, Hee-Woong KimThis study aims to propose and validate a model for e-Learning success based on students’ experiences in the “new normal.” To achieve this goal, this study focused on…
Understanding the differential effectiveness of marketer versus user-generated advertisements in closed social networking sites: an empirical study of WeChat
Teng Teng, Huifang Li, Yulin Fang, Lingzhi ShenIn recent years, closed social networking sites (SNSs) have become popular advertising media. Marketer-generated advertisements (MGAs) and user-generated advertisements…
Exploring privacy paradox in contact tracing apps adoption
Sophia Xiaoxia Duan, Hepu DengUnderstanding the privacy concerns of individuals in the adoption of contact tracing apps is critical for the successful control of pandemics like COVID-19. This paper…
Physician's online image and patient's choice in the online health community
Peng Ouyang, Jian-Jun WangThe impact of image is widely investigated in various research fields. However, its effect in online health communities is rarely studied. In this research, the authors…
The impact of individual and team professional capital on physicians’ performance in online health-care communities: a cross-level investigation
Jian-Jun Wang, Huiyuan Liu, Jiao YeOnline medical teams (OMTs) are gaining popularity as a new form of online health service to provide patients with prompt and guaranteed treatment. While the effective…
Research on the identification of medical service quality factors: based on a data-driven method
Huiying Gao, Shan Lu, Xiaojin KouThe purpose of this study is to identify medical service quality factors that patients care about and establish a medical service quality evaluation index system by…
Effects of learning and uncertainty on crowdsourcing performance of solvers: insights from performance feedback theory
Hua (Jonathan) YeIn crowdsourcing contests, the capabilities and performance of individual workers (solvers) determine whether seeker firms can obtain satisfactory solutions from the…
Capturing behavioural outcomes through branded applications: the perspective of the investment model
Timmy H. Tseng, Sara H. Hsieh, Crystal T. LeeNumerous companies have launched branded applications to foster consumer–brand relationships. Due to fierce competition among branded apps, the retention rate is quite…
Grace, place and space: fostering employee technological innovation in the new normal
James Burleson, Bruce E. Greenbaum, Jason Bennett ThatcherThe ongoing shift to telework has brought about tremendous opportunities for employees to reimagine their use of technology. Opportunities abound for both discovering new…
ISSN:
1066-2243Online date, start – end:
1991Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Christy Cheung
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