Internet Research
Issue(s) available: 166 – From Volume: 1 Issue: 1, to Volume: 34 Issue: 7
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Perceived identity threat and brand advocacy responses to different types of brand-related attacks
Junyun Liao, Jiawen Chen, Yanghong Hu, Raffaele Filieri, Xiaoliang Feng, Wei WangUsers frequently target rival brands through direct criticism or indirect customer insults, yet the impact of such attacks on brand advocacy remains unexplored. The purpose of…
The impact of social support chatbots on patients’ value co-creation behavior in online health communities: a moderated mediation model
Muhammad Salman Latif, Jian-Jun Wang, Mohsin Shahzad, Muhammad MursilOnline health communities (OHCs) have emerged on the Internet, substantially changing the conventional healthcare delivery model. Despite this emergence, the lack of patient…
From resistance to acceptance: developing health task measures to boost mHealth adoption among older adults: mixed-methods approach and innovation resistance
Wilson K.S. Leung, Sally P.M. Law, Man Lai Cheung, Man Kit Chang, Chung-Yin Lai, Na LiuThere are two main objectives in this study. First, we aim to develop a set of constructs for health task management support (HTMS) features to evaluate which health-related tasks…
How representational fidelity affects sociability and cyberself engagement in the Metaverse
Seoyoun Lee, Younghoon Chang, Jaehyun Park, Alain Yee Loong Chong, Qiuju YinThis study examines how users' multidimensional representational fidelity factors affect sociability and cyberself engagement in the Metaverse platform; that is, how they interact…
“I like the sound of that”: understanding the effectiveness of audio in ads
Stuart J. Barnes, Weisha WangSports advertisements such as the Super Bowl showcase products and brands that have invested increasingly large sums financially to gain viewers’ attention. However, how audio…
Introducing yourself to strangers: does conversational self-presentation matter in peer-to-peer accommodation
Fuzhen Liu, Chaocheng He, Kee-Hung LaiSelf-presentation has emerged as a pivotal marketing strategy for service providers seeking to craft virtual images in the peer-to-peer (P2P) accommodation sector. However, the…
The effect of blockability affordance on confrontation against cyberbullying on social networking sites: theoretical and methodological implications
Dong-Heon Kwak, Dongyeon Kim, Saerom Lee, Martin Kang, Soomin Park, Deborah KnappSocial networking sites (SNS) have become popular mediums for individuals to interact with others. However, despite the positive impact of SNS on people’s lives, cyberbullying has…
Co-owned information disclosure and collective privacy calculus on social network platforms: the moderating role of information ownership
Yafei Feng, Yongqiang Sun, Nan Wang, Xiao-Liang ShenSharing co-owned information on social network platforms has become a common and inevitable phenomenon. However, due to the uniqueness of co-owned information, the privacy…
Exploring the impact of paid over-the-top service and mobile network profiles in watching TV content on mobile devices
Soo Il Shin, Sumin Han, Kyung Young Lee, Younghoon ChangThe television (TV) content ecosystem has shifted from traditional broadcasting systems to dedicated content producers and over-the-top (OTT) services. However, less empirical…
Social comparisons at social networking sites: how social Media-induced fear of missing out and envy drive compulsive use
Anushree Tandon, Samuli Laato, Najmul Islam, Amandeep DhirA major portion of our social interaction now occurs online, facilitated by social networking sites (SNSs) that enable people to connect and communicate at will. However, the…
Exploring the impact of forced teleworking on counterproductive work behavior: the role of event strength and work-family conflict
Yuan Liang, Tung-Ju Wu, Weipeng LinMost employees are forced to telework due to the COVID-19 pandemic, which brings novel, disruptive, and critical challenges both in work and life. Based on event system theory and…
Effect of autonomous vehicle-related eWOM on (fe)males’ attitude and perceived risk as passengers and pedestrians
Snehasish Banerjee, Alton Y.K. ChuaThis study investigates how autonomous vehicle (AV)-related electronic word-of-mouth (eWOM) of different polarities affects attitude and perceived risk from the perspectives of…
Digital-intelligence transformation, for better or worse? The roles of pace, scope and rhythm
Jianyu Zhao, Xinru Wang, Xinlin Yao, Xi XiAlthough digital transformation (DT) has emerged as an important phenomenon for both research and practices, the influences remain inconclusive and inadequate. The emerging…
Optimizing live streaming engagement through store atmospheric cues: exploring prosocial behavior and social comparison—insights from streamers and viewers
Jing (Daisy) Lyu, Yan Danni Liang, Durga Vellore NagarajanLive Streaming Marketing has emerged as a transformative medium, facilitating real-time product promotion and brand messaging and reshaping consumer engagement. However, knowledge…
Constant or inconstant? The time-varying effect of danmaku on user engagement in online video platforms
Haixia Yuan, Kevin Lu, Ali Ausaf, Mohan ZhuAs an emerging video comment feature, danmaku is gaining more traction and increasing user interaction, thereby altering user engagement. However, existing research seldom…
Potential treatments of technology addiction: insights for information systems scholars
Weihong Ning, Ofir Turel, Fred D. DavisIn this current review, we aimed to understand technology addiction interventions and provide guidelines for IS scholars to use IT to prevent or attenuate technology addiction.
The golden zone of AI’s emotional expression in frontline chatbot service failures
Qian Chen, Yeming Gong, Yaobin Lu, Xin (Robert) LuoThe purpose of this study is twofold: first, to identify the categories of artificial intelligence (AI) chatbot service failures in frontline, and second, to examine the effect of…
Platform control and multi-realized platform benefits: a meta-analysis
Nicholas Roberts, Inchan Kim, Kishen Iyengar, Jennifer PullinPlatform owners need to encourage yet control complementors in ways that generate benefits. Retaining too much control can restrict innovation and knowledge flows; giving up too…
Corporate social responsibility and firm value: exploring the moderating effects of information technology-enabled knowledge capabilities
Junmin Xu, Alvin Chung Man Leung, Wei Thoo Yue, Qin SuA substantial amount of research has examined the firm value impact of corporate social responsibility (CSR). Nevertheless, the findings have been inconsistent, prompting…
Seeing the forest and the trees: a meta-analysis of the antecedents to online self-disclosure
Ruihe Yan, Xiang Gong, Haiqin Xu, Qianwen YangA wealth of studies have identified numerous antecedents to online self-disclosure. However, the number of competing theoretical perspectives and inconsistent findings have…
Is information normalization helpful in online communication? Evidence from online healthcare consultation
Xuan Wang, Tao Huang, Wenping Zhang, Qingfeng Zeng, Xin SunThis study aims to investigate the role of information normalization in online healthcare consultation, a typical complex human-to-human communication requiring both effectiveness…
Gamification as a panacea to workplace cyberloafing: an application of self-determination and social bonding theories
K.S. Nivedhitha, Gayathri Giri, Palvi PasrichaGamification has been constantly demonstrated as an effective mechanism for employee engagement. However, little is known about how gamification reduces cyberloafing and the…
How emotions affect the outcomes of information overload: information avoidance or information consumption?
Xusen Cheng, Shuang Zhang, Bo YangInformation overload has become ubiquitous during a public health emergency. The research purpose is to examine the role of mixed emotions in the influence of perceived…
Does corporate digitalization improve disclosure quality?
Mingzhi Hu, Yinxin Su, Xiaofen YuThis study investigates the potential association between corporate digitization and disclosure quality, and how this relationship is moderated by non-state ownership and…
How perceived overload leads to WeChat passive usage intention: the mediating roles of social network exhaustion and discontented feeling
Hua Pang, Yanxinyue LiuThe principal purposes of the research are to empirically investigate three forms of perceived overload on social media and shed light on their associations with users’ passive…
CEO social media celebrity status and credit rating assessment
Yue Fang, Xin Bao, Baiqing Sun, Raymond Yiu Keung LauThis paper aims to investigate the effect of CEO social media celebrity status on credit ratings and to determine whether potential threats on the CEO celebrity status negatively…
Good for all, good for me: the influences of dedication- and constraint-based switching barriers on user-generated contributions
En-Yi Chou, Cheng-Yu LinPrior research on user-generated content (UGC) contributions has primarily focused on self-centered or other-centered motives, paying limited attention to the concept of…
The role of omnichannel integration and digital value in building brand trust: a customer psychological perception perspective
Zhihui Yang, Dongbin Hu, Xiaohong ChenIn the dynamic landscape of the digital economy, companies are increasingly adopting omnichannel integration strategies to enhance customer experiences. However, the interplay…
Seeking social support on social media: a coping perspective
Adela Chen, Kristina LemmerThis paper aims to examine the strength characteristics of a stressful event (i.e. novelty, disruption, and criticality) as factors that drive people’s social media use for…
Value implications of followers in social marketplaces: insights into ego network structures
Shan Wang, Fang WangIn social marketplaces, follower ego networks are integral social capital assets for online sellers. While previous research has underscored the positive impact of the follower…
My online self identifies with you, but my offline self skips you: the duality of online and offline personalities in identification with the endorser
Yongwoog Andrew JeonThe current study examines a novel model that examines how the online and offline or general personality of the same person predicts social identification with the endorser in a…
Pay with a smile? Modelling the continuance use intention of facial recognition payment
Xin-Jean Lim, Jun-Hwa Cheah, Jennifer Yee-Shan Chang, Weng Marc Lim, Alastair M. Morrison, Yogesh K. DwivediThis study synthesises the self-determination theory (SDT), expectation-confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated theoretical…
How do small-to-medium-sized e-commerce businesses stay competitive? Evidence on the critical roles of IT capability, innovation and multihoming
Qin Weng, Danping Wang, Stephen De Lurgio II, Sebastian SchuetzSmall-to-medium-sized enterprises (SMEs) in e-commerce often invest in information technology (IT) to stay competitive. However, whether and how IT capability (ITC) translates…
A study on the cross-platform influence mechanism of physicians’ live streaming behavior on performance
Chen Chen, Hong WuThe advent of online live streaming platforms (OLSPs) and online health communities (OHCs) has expedited the integration of traditional medical services with Internet new media…
Selling by contributing: the monetization strategy of individual content providers in the light of human brand
Sha Zhou, Yaqin Su, Muhammad Aamir Shahzad, Zhengchi LiuThe integration of social media and e-commerce has resulted in a rising phenomenon among individual content providers (ICPs), who used to offer free content, to provide consumers…
How do NPOs’ topics and moral foundations in gun-related issues influence public engagement on Twitter?
Yafei Zhang, Li Chen, Ming XieDrawing on the moral foundations theory (MFT), we examine what nonprofit organizations (NPOs) discuss and how NPOs engage in gun-related issues on Twitter. Specifically, we…
Archetypes of influential users in social question-answering sites
Miaomiao Chen, Alton Y.K. Chua, Lu AnThis paper seeks to address the following two research questions. RQ1: What are the influential user archetypes in the social question-answering (SQA) community? RQ2: To what…
Understanding first aid knowledge adoption on social media with an extended information adoption model
Xiumei Ma, Yongqiang Sun, Xitong Guo, Kee-Hung Lai, Peng LuoSocial media provides a convenient way to popularise first aid knowledge amongst the general public. So far, little is known about the factors influencing individuals’ adoption of…
Social influence and the choice of product upgrades: evidence from virtual product adoption in online games
Qing Huang, Xiaoling Li, Dianwen WangPrevious studies on social influence and virtual product adoption have mainly taken users’ purchase behavior as a dichotomous variable (i.e. purchasing or not). Given the…
Mitigating perceived overload of communication visibility: the role of ESM policies
Yuan Sun, Shuyue Fang, Anand Jeyaraj, Mengyi ZhuThis study aims to explore how communication visibility affects employees’ work engagement from the negative perspective of employees’ perceived overload in the context of…
Sharenting in China: perspectives from mothers and adolescents
Lin Zhu, Yan Wang, Yanhong ChenMothers sharing images and information on social media about their children is a contemporary cultural norm. While the practice has been heavily discussed in popular media, there…
Inducing shoppers’ impulsive buying tendency in live-streaming: integrating signaling theory with social exchange theory
Xi Luo, Jun-Hwa Cheah, Xin-Jean Lim, T. Ramayah, Yogesh K. DwivediThe increasing popularity of live-streaming commerce has provided a new opportunity for e-retailers to boost sales. This study integrated signaling theory and social exchange…
Exploring the dual routes in influencing sales and adoption in augmented reality retailing: a mixed approach of SEM and FsQCA
Xiaoyu Xu, Qingdan Jia, Syed Muhammad Usman TayyabThis study investigates augmented reality (AR) retailing and attempts to develop a profound understanding of consumer decision-making processes in AR-enabled e-retailing.
Examining the effects of cognitive load on information systems security policy compliance
Derrick Ganye, Kane SmithEnforcing employee compliance with information systems security policies (ISSP) is a herculean task for organizations as security breaches due to non-compliance continue to soar…
Not all IT addictions are handled equally: guilt-vs shame-driven coping with IT addiction
Hamed Qahri-Saremi, Isaac Vaghefi, Ofir TurelWe build on the transactional model of stress and coping and the appraisal theory of emotions to theorize how users cognitively and emotionally cope with IT addiction-induced…
Stimulating positive reviews by combining financial and compassionate incentives
Yuanyuan Wu, Liuyan Chen, Eric W.T. Ngai, Pengkun WuThe objective of this study is to investigate the interaction effect between incentive type (financial and compassionate incentives) and the ethicality of merchant strategy on…
Rethinking privacy in the Internet of Things: a comprehensive review of consumer studies and theories
Ana Alina TudoranThis study aims to analyze and synthesize literature on consumer privacy-related behavior and intelligent device-to-device interactions within the Internet of Things (IoT).
Beyond lazy; external locus of control as an alternative explanation for the privacy paradox
Eoin Whelan, Michael Lang, Martin ButlerThe privacy paradox refers to the situation where users of online services continue to disclose personal information even when they are concerned about their privacy. One recent…
Service quality in cloud gaming: instrument development and validation
Winston T. Su, Zach W.Y. Lee, Xinming He, Tommy K.H. ChanThe global market for cloud gaming is growing rapidly. How gamers evaluate the service quality of this emerging form of cloud service has become a critical issue for both…
How tie strength influences purchasing intention in social recommendation: evidence from behavioral model and brain activity
Jia Jin, Yi He, Chenchen Lin, Liuting DiaoSocial recommendation has been recognized as a kind of e-commerce with large potential, but how social recommendations influence consumer decisions is still unclear. This paper…
Spillover effects of data breach on consumer perceptions: evidence from the E-commerce industry
Jaeyoung Park, Woosik Shin, Beomsoo Kim, Miyea KimThis study aims to explore the spillover effects of data breaches from a consumer perspective in the e-commerce context. Specifically, we investigate how an online retailer’s data…
Generativity of enterprise IT infrastructure for digital innovation
Shan Wang, Ji-Ye Mao, Fang WangDigital innovation requires organizations to reconfigure their information technology infrastructure (ITI) to cultivate creativity and implement fast experimentation. This…
Building bonds: an examination of relational bonding in continuous content contribution behaviors on metaverse-based non-fungible token platforms
Crystal T. Lee, Zimo Li, Yung-Cheng ShenThe proliferation of non-fungible token (NFT)-based crypto-art platforms has transformed how creators manage, own and earn money through the creation, assets and identity of their…
A meta-analysis of antecedents and consequences of trust in the sharing economy
Jiang Jiang, Eldon Y. Li, Li TangTrust plays a crucial role in overcoming uncertainty and reducing risks. Uncovering the trust mechanism in the sharing economy may enable sharing platforms to design more…
The role of para-social relationship in live streaming virtual gift purchase: a two-stage SEM-neural network analysis
Fangfang Hou, Boying Li, Zhengzhi Guan, Alain Yee Loong Chong, Chee Wei PhangDespite the burgeoning popularity of virtual gifting in live streaming, research lacks an in-depth understanding of the drivers behind this behavior. Using para-social…
Effect of consistency of the review set on causal attribution: the moderating roles of repeating purchase cues and product knowledge
Xiao Peng, Hessam Vali, Xixian Peng, Jingjun (David) Xu, Mehmet Bayram YildirimThe study examines the potential moderating effects of repeating purchase cues and product knowledge on the relationship between the varying consistency of the review set and…
Longitudinal relationship between parental and adolescent smartphone addiction: serial mediating effects of adolescent self-esteem and depression
Il Bong MunThis study longitudinally investigated the predictors and mediators of adolescent smartphone addiction by examining the impact of parental smartphone addiction at T1 on adolescent…
Understanding users' voice assistant exploration intention: unraveling the differential mechanisms of the multiple dimensions of perceived intelligence
Yiming Zhao, Yu Chen, Yongqiang Sun, Xiao-Liang ShenThe purpose of this study is to develop a framework for the perceived intelligence of VAs and explore the mechanisms of different dimensions of the perceived intelligence of VAs…
Moment or movement – the heterogeneous impact of the Black Lives Matter movement on personal and societal charitable crowdfunding campaigns
Janina Seutter, Michelle Müller, Stefanie Müller, Dennis KundischWhenever social injustice tackled by social movements receives heightened media attention, charitable crowdfunding platforms offer an opportunity to proactively advocate for…
Consumer vulnerability: understanding transparency and control in the online environment
Donia Waseem, Shijiao (Joseph) Chen, Zhenhua (Raymond) Xia, Nripendra P. Rana, Balkrushna Potdar, Khai Trieu TranIn the online environment, consumers increasingly feel vulnerable due to firms’ expanding capabilities of collecting and using their data in an unsanctioned manner. Drawing from…
How does social media use in the workplace affect employee voice? Uncovering the mediation effects of social identity and contingency role of job-social media fit
Wenjing Chen, Bowen Zheng, Hefu LiuEmployee voice is crucial for organizations to identify problems and make timely adjustments. However, promoting voice in organizations is challenging. This study aims to…
Fostering the digital mindset to mitigate technostress: an empirical study of empowering individuals for using digital technologies
Maximilian Valta, Yannick Hildebrandt, Christian MaierTechnostress reduces employees' work performance and increases their turnover intentions, such that technostress harms organizations' success. This paper investigates how the…
How review content, sentiment and helpfulness votes jointly affect trust of reviews and attitude
Jing Li, Xin Xu, Eric W.T. NgaiWe investigate the joint impacts of three trust cues – content, sentiment and helpfulness votes – of online product reviews on the trust of reviews and attitude toward the…
Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization
Andreawan Honora, Kai-Yu Wang, Wen-Hai ChihThis research investigates the role of customer forgiveness as the result of online service recovery transparency in predicting customer engagement. It also examines the…
Using machine learning to investigate consumers' emotions: the spillover effect of AI defeating people on consumers' attitudes toward AI companies
Yongchao Martin Ma, Xin Dai, Zhongzhun DengThe purpose of this study is to investigate consumers' emotional responses to artificial intelligence (AI) defeating people. Meanwhile, the authors investigate the negative…
Factors influencing TikTok-based user purchase intention: comparison between potential customers and repeat customers
Hongying Zhao, Christian WagnerThe purpose of this paper is to examine how different types of user experience in TikTok impact purchase intention via commitment to the influencer and commitment to the platform…
Fake news detection using machine learning: an adversarial collaboration approach
Karen M. DSouza, Aaron M. FrenchPurveyors of fake news perpetuate information that can harm society, including businesses. Social media's reach quickly amplifies distortions of fake news. Research has not yet…
What enhances or worsens the user-generated metaverse experience? An application of BERTopic to Roblox user eWOM
Yun Kyung Oh, Jisu Yi, Jongdae KimGiven its growing economic potential and social impact, this study aims to understand the motivations and concerns regarding metaverse usage. It identifies user needs and risks…
Motivation for writing long online reviews: a big data analysis of an anime community
Kevin Leung, Vincent ChoBased on self-determination theory (SDT), this study aims to determine the motivation factors of reviewers writing long reviews in the anime industry.
Motivational profile and knowledge creation in eSports: examining the roles of mutualistic co-presence
Joseph Siu-Lung Kong, Ron Chi-Wai Kwok, Gabriel Chun-Hei Lai, Monica LawResearch on knowledge creation within eSports learning is scarce. This study extends the understanding of competition-oriented collaborative learning in eSports by examining the…
Performance implications of match between social media–enabled interactions and contracts in interfirm governance
Chao Feng, Jinjun Yu, Yajing Fan, Hui ChenIntegrating transaction costs economics and task-technology fit theory, this study distinguishes two categories of social media–enabled interactions, namely task-related…
Value creation for online collaboration between doctors and medical institutions: empirical evidence from online health communities
Manyang Zhang, Han Yang, Zhijun Yan, Lin JiaDoctor–medical institution collaboration (DMIC) services are an emerging service mode in focal online health communities (OHCs). This new service mode is anticipated to affect…
Herd behavior in social commerce: understanding the interplay between self-awareness and environment-awareness
Xiayu Chen, Renee Rui Chen, Shaobo Wei, Robert M. DavisonThis study investigates how individuals' self-awareness (specifically, private and public self-awareness) and environment-awareness (perceived expertise, similarity and…
Social media as a living laboratory for researchers: the relationship between linguistics and online user responses
Aulona Ulqinaku, Selma Kadić-Maglajlić, Gülen Sarial-AbiToday, individuals use social media to express their opinions and feelings, which offers a living laboratory to researchers in various fields, such as management, innovation…
A mixed-methods investigation of the factors affecting the use of facial recognition as a threatening AI application
Xiaojun Wu, Zhongyun Zhou, Shouming ChenArtificial intelligence (AI) applications pose a potential threat to users' data security and privacy due to their high data-dependence nature. This paper aims to investigate an…
Wealth effects of firm's strategic technology investments: evidence from Ethereum blockchain
Kane Smith, Manu Gupta, Puneet Prakash, Nanda RanganEthereum-based blockchain technology (EBT) affords members of the Enterprise Ethereum Alliance (EEA) a market advantage in deploying blockchain within their organizations…
Effect of the fit between situational regulatory focus and feedback focus on customers' co-design behavior
Xinxue Zhou, Jian Tang, Tianmei WangCustomers' co-design behavior is an important source of knowledge for product innovation. Firms can regulate the focus of information interaction with customers to set goals and…
Learning for success: understanding crowdfunding relaunch performance after initial failures
Xiaochen Liu, Yukuan Xu, Qiang Ye, Yu JinFierce competition in the crowdfunding market has resulted in high failure rates. Owing to their dedication and efforts, many founders have relaunched failed campaigns as a…
How intergroup counter-empathy drives media consumption and engagement
Robin Wakefield, Kirk WakefieldSocial media is replete with malicious and unempathetic rhetoric yet few studies explain why these emotions are publicly dispersed. The purpose of the study is to investigate how…
It pays to be forthcoming: timing of data breach announcement, trust violation, and trust restoration
Steven Muzatko, Gaurav BansalThis research examines the relationship between the timeliness in announcing the discovery of a data breach and consumer trust in an e-commerce company, as well as later…
Determinants of debunking information sharing behaviour in social media users: perspective of persuasive cues
Fan Chao, Xin Wang, Guang YuSharing and disseminating debunking information are critical to correcting rumours and controlling disease when dealing with public health crises. This study investigates the…
Competitive peer influence on knowledge contribution behaviors in online Q&A communities: a social comparison perspective
Chencheng Shi, Ping Hu, Weiguo Fan, Liangfei QiuUsers' knowledge contribution behaviors are critical for online Q&A communities to thrive. Well-organized question threads in online Q&A communities enable users to clearly read…
Leading for employees' enterprise system ambidextrous use through contextual ambidexterity: the mediating role of user empowerment and moderating role of leader–member exchange
Xiaofan Tang, Shaobo WeiThis study aims to develop a cross-level research model to explore the relationship between team-level contextual ambidexterity and employees' enterprise system (ES) ambidextrous…
The impacts of within-task and between-task personal Internet usage on employee creative performance: the moderating role of perceived organisational support
Yunyu Qian, Hemin JiangEmployees' personal Internet usage (PIU) has become increasingly common at work. It is important for both researchers and managers to understand how PIU affects employee creative…
ISSN:
1066-2243Online date, start – end:
1991Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Christy Cheung
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