Internet Research: Volume 34 Issue 6

Factors influencing TikTok-based user purchase intention: comparison between potential customers and repeat customers

Hongying Zhao, Christian Wagner

The purpose of this paper is to examine how different types of user experience in TikTok impact purchase intention via commitment to the influencer and commitment to the platform…

Generativity of enterprise IT infrastructure for digital innovation

Shan Wang, Ji-Ye Mao, Fang Wang

Digital innovation requires organizations to reconfigure their information technology infrastructure (ITI) to cultivate creativity and implement fast experimentation. This…

Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization

Andreawan Honora, Kai-Yu Wang, Wen-Hai Chih

This research investigates the role of customer forgiveness as the result of online service recovery transparency in predicting customer engagement. It also examines the…

Consumer vulnerability: understanding transparency and control in the online environment

Donia Waseem, Shijiao (Joseph) Chen, Zhenhua (Raymond) Xia, Nripendra P. Rana, Balkrushna Potdar, Khai Trieu Tran

In the online environment, consumers increasingly feel vulnerable due to firms’ expanding capabilities of collecting and using their data in an unsanctioned manner. Drawing from…

Longitudinal relationship between parental and adolescent smartphone addiction: serial mediating effects of adolescent self-esteem and depression

Il Bong Mun

This study longitudinally investigated the predictors and mediators of adolescent smartphone addiction by examining the impact of parental smartphone addiction at T1 on adolescent…

Building bonds: an examination of relational bonding in continuous content contribution behaviors on metaverse-based non-fungible token platforms

Crystal T. Lee, Zimo Li, Yung-Cheng Shen

The proliferation of non-fungible token (NFT)-based crypto-art platforms has transformed how creators manage, own and earn money through the creation, assets and identity of their…

Understanding users' voice assistant exploration intention: unraveling the differential mechanisms of the multiple dimensions of perceived intelligence

Yiming Zhao, Yu Chen, Yongqiang Sun, Xiao-Liang Shen

The purpose of this study is to develop a framework for the perceived intelligence of VAs and explore the mechanisms of different dimensions of the perceived intelligence of VAs…

How tie strength influences purchasing intention in social recommendation: evidence from behavioral model and brain activity

Jia Jin, Yi He, Chenchen Lin, Liuting Diao

Social recommendation has been recognized as a kind of e-commerce with large potential, but how social recommendations influence consumer decisions is still unclear. This paper…

Moment or movement – the heterogeneous impact of the Black Lives Matter movement on personal and societal charitable crowdfunding campaigns

Janina Seutter, Michelle Müller, Stefanie Müller, Dennis Kundisch

Whenever social injustice tackled by social movements receives heightened media attention, charitable crowdfunding platforms offer an opportunity to proactively advocate for…

Leading for employees' enterprise system ambidextrous use through contextual ambidexterity: the mediating role of user empowerment and moderating role of leader–member exchange

Xiaofan Tang, Shaobo Wei

This study aims to develop a cross-level research model to explore the relationship between team-level contextual ambidexterity and employees' enterprise system (ES) ambidextrous…

Service quality in cloud gaming: instrument development and validation

Winston T. Su, Zach W.Y. Lee, Xinming He, Tommy K.H. Chan

The global market for cloud gaming is growing rapidly. How gamers evaluate the service quality of this emerging form of cloud service has become a critical issue for both…

How review content, sentiment and helpfulness votes jointly affect trust of reviews and attitude

Jing Li, Xin Xu, Eric W.T. Ngai

We investigate the joint impacts of three trust cues – content, sentiment and helpfulness votes – of online product reviews on the trust of reviews and attitude toward the…

A meta-analysis of antecedents and consequences of trust in the sharing economy

Jiang Jiang, Eldon Y. Li, Li Tang

Trust plays a crucial role in overcoming uncertainty and reducing risks. Uncovering the trust mechanism in the sharing economy may enable sharing platforms to design more…

The role of para-social relationship in live streaming virtual gift purchase: a two-stage SEM-neural network analysis

Fangfang Hou, Boying Li, Zhengzhi Guan, Alain Yee Loong Chong, Chee Wei Phang

Despite the burgeoning popularity of virtual gifting in live streaming, research lacks an in-depth understanding of the drivers behind this behavior. Using para-social…

Fostering the digital mindset to mitigate technostress: an empirical study of empowering individuals for using digital technologies

Maximilian Valta, Yannick Hildebrandt, Christian Maier

Technostress reduces employees' work performance and increases their turnover intentions, such that technostress harms organizations' success. This paper investigates how the…