Internet Research

Category:

Information and Knowledge Management

Table Of Contents: Volume 18 Issue 3

Towards an understanding of the behavioral intention to use online news services

Yen‐Hao Howard Chen, David Corkindale

Research into the use/adoption of online news services (ONSs) is still in its infancy, Scholars have indicated that there is no comprehensive theoretical framework for…

Connecting P2P to the web

Brian D. Davison, Wei Zhang, Baoning Wu

The purpose of this paper is to describe a means to improve the accessibility of files across different delivery platforms, making it possible to use a single search…

The effectiveness of online customer relations tools

Lior Fink, Aviv Zeevi, Dov Te'eni

The purpose of this paper is to examine the differences in how customers and organizations perceive online customer relations (OCR) tools – the online communication tools…

Predicting online channel use for an online and print magazine: a case study

Paweena Srisuwan, Stuart J. Barnes

The purpose of this paper is to develop and empirically test a conceptual model to predict the determinants of online channel use in a multi‐channel environment.

Customer satisfaction factors of mobile commerce in Korea

Jeewon Choi, Hyeonjoo Seol, Sungjoo Lee, Hyunmyung Cho, Yongtae Park

The purpose of the paper is to distinguish features of m‐commerce from those of e‐commerce and identify factors to influence customer satisfaction (m‐satisfaction) and…

Differences between potential, new and experienced e‐customers

Blanca Hernández‐Ortega, Julio Jiménez‐Martínez, M. José Martín‐DeHoyos

The purpose of the paper is to analyse the evolution of e‐customer purchasing behaviour. Certain perceptions of electronic commerce (EC) may differ according to the…

The impact of electronic word‐of‐mouth

Christy M.K. Cheung, Matthew K.O. Lee, Neil Rabjohn

Web‐based technologies have created numerous opportunities for electronic word‐of‐mouth (eWOM) communication. This phenomenon impacts online retailers as this easily…

ISSN:

1066-2243

Online date, start – end:

1991

Copyright Holder:

Emerald Publishing Limited

Open access:

hybrid

Editor:

  • Dr Christy M. K. Cheung