Internet Research: Volume 29 Issue 6


Table of contents

Spillover effects from web to mobile payment services: The role of relevant schema and schematic fit

Kem Z.K. Zhang, Xiang Gong, Chongyang Chen, Sesia J. Zhao, Matthew K.O. Lee

Drawing from the spillover effect literature, the purpose of this paper is to investigate the spillover effect in consumers’ web-mobile payment extension behavior. The authors…


Investigating online consumers’ responses to product presentation modes: Does product type really matter?

Yi-Shun Wang, Ching-Hsuan Yeh, Yu-Min Wang, Timmy H. Tseng, Hsin-Hui Lin, Shinjeng Lin, Min-Quan Xie

With the proliferation of virtual reality (VR) applications in electronic commerce, investigations on the effects of VR on consumer responses are important. The purpose of this…


Cross-border e-commerce: consumers’ intention to shop on foreign websites

Shiu-Li Huang, Ya-Chu Chang

Little research has been done to investigate how consumers decide to shop across national borders. The purpose of this paper is to explore the factors that impact consumers’…


The dual roles of web personalization on consumer decision quality in online shopping: The perspective of information load

Jialiang Huang, Liyun Zhou

Many online merchants today have adopted web personalization in the form of personalized product recommendations (PPRs) to improve consumer’s decision quality. The purpose of this…


Influence of ambidextrous governance mechanisms and risk management on repurchase intention in social commerce

Jao Hong Cheng, Li Wei Lin, Liang Chien Lee

The purpose of this paper is to examine the factors influencing ambidextrous governance and risk management on repurchase intention in social commerce.

From power to punishment: consumer empowerment and online complaining behaviors

Zongchao Li

The purpose of this paper is to examine how psychological empowerment affects individuals’ likelihood of publicly punishing a company with whom they had unsatisfactory experiences…

Enablers and inhibitors of cloud computing assimilation: an empirical study

Nianxin Wang, Huigang Liang, Shilun Ge, Yajiong Xue, Jing Ma

The purpose of this paper is to understand what inhibit or facilitate cloud computing (CC) assimilation.

The impact of intragroup relationship conflict on intention to re-enroll: Implications for virtual learning

Ying Zhu, Valerie Lynette Wang, Evan Leach, Kevin Cruthirds, Yong Wang

Scholars have identified several predictors of learner satisfaction, but little research addresses the impact of intragroup conflict in a virtual learning context. The purpose of…

Achieving mobile social media popularity to enhance customer acquisition: Cases from P2P lending firms

Helen S. Du, Xiaobo Ke, Wei He, Samuel K.W. Chu, Christian Wagner

The purpose of this paper is to draw on social exchange theory and heuristic–systematic model to examine how peer-to-peer (P2P) lending firms can enhance their customer…


Contributors to exchange structures and their effects on community solidarity in online communities

Eunyoung Han, Kyung Kyu Kim, Ae Ri Lee

The purpose of this paper is to investigate which exchange structure, direct or generalized exchange, better promotes community solidarity in online communities (OCs)…

How avatars create identification and loyalty among online gamers: Contextualization of self-affirmation theory

Ching-I Teng

Online games are popular electronic commerce platforms in which gamers use avatars to interact with others. Avatar identification (the extent to which gamers regard avatars as an…


Variation matters: How to curb ad intrusiveness for native advertising on Facebook, Twitter, and Instagram

Guanxiong Huang

In-feed native ads have become a major social media advertising format. The purpose of this paper is to investigate strategies for leveraging native advertising in terms of…


The effect of workers’ justice perception on continuance participation intention in the crowdsourcing market

Ying Liu, Yongmei Liu

The purpose of this paper is to examine the impact mechanism of workers’ perceived justice, trust and job satisfaction (JS) on their continuance participation intention in the…

Effects of socialization interactions on customer engagement in online travel communities

Nuan Luo, Yu Wang, Chunhua Jin, Yuan Ni, Mingli Zhang

Travel companies are increasingly hosting online communities to extend their initiatives of customer relationship management and gain additional insight into their business. While…


A factual and perceptional framework for assessing diversity effects of online recommender systems

Christian Matt, Thomas Hess, Christian Weiß

The purpose of this paper is to explore the effects of online recommender systems (RS) on three types of diversity: algorithmic recommendation diversity, perceived recommendation…

Dual mechanisms of reinforcement reward and habit in driving smartphone addiction: The role of smartphone features

Chongyang Chen, Kem Z.K. Zhang, Xiang Gong, Matthew Lee

In the limited existing research on smartphone addiction, reinforcement reward and automatic habit have been identified as two distinct underlying mechanisms. The purpose of this…


The Government of Jamaica’s electronic procurement system: experiences and lessons learned

Tashfeen Ahmad, Ruba Aljafari, Viswanath Venkatesh

Realizing value from information and communication technology (ICT) in procurement in developing countries is complex due to diverse stakeholders and intertwined procurement…

Challenges for adopting and implementing IoT in smart cities: An integrated MICMAC-ISM approach

Marijn Janssen, Sunil Luthra, Sachin Mangla, Nripendra P. Rana, Yogesh K. Dwivedi

The wider use of Internet of Things (IoT) makes it possible to create smart cities. The purpose of this paper is to identify key IoT challenges and understand the relationship…

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  • Dr Christy Cheung