Internet Research: Volume 30 Issue 1

Collaborating with technology-based autonomous agents: Issues and research opportunities

Isabella Seeber, Lena Waizenegger, Stefan Seidel, Stefan Morana, Izak Benbasat, Paul Benjamin Lowry

This article reports the results from a panel discussion held at the 2019 European Conference on Information Systems (ECIS) on the use of technology-based autonomous agents in…

Guest editorial

Vignesh Yoganathan, Stuart Roper, Fraser McLeay, Joana César Machado

What’s love got to do with it? Place brand love and viral videos

Carola Strandberg, Maria Ek Styvén

The purpose of this paper is to explore the role of brand love in place brand communication by incorporating potential antecedents and behavioral outcomes of place brand love in a…

Classifying online corporate reputation with machine learning: a study in the banking domain

Anette Rantanen, Joni Salminen, Filip Ginter, Bernard J. Jansen

User-generated social media comments can be a useful source of information for understanding online corporate reputation. However, the manual classification of these comments is…

Exploring the motivation of affect management in fostering social media engagement and related insights for branding

Fathima Zahara Saleem, Oriol Iglesias

The purpose of this paper is to present an affect-based perspective to explain levels of social media engagement.

The Olympic Games and associative sponsorship: Brand personality identity creation, communication and congruence

Richard Rutter, John Nadeau, Ulf Aagerup, Fiona Lettice

The purpose of this paper is to explore the brand relationships between a mega-sports event, the Olympic Games, and its branded main sponsors, using the lens of brand personality.

Do online reviews still matter post-purchase?

Hongfei Liu, Chanaka Jayawardhena, Victoria-Sophie Osburg, Mujahid Mohiuddin Babu

The influence of electronic word-of-mouth (eWOM) information, such as online reviews, on consumers’ decision making is well documented, but it is unclear if online reviews still…

Factors influencing people’s continuous watching intention and consumption intention in live streaming: Evidence from China

Fangfang Hou, Zhengzhi Guan, Boying Li, Alain Yee Loong Chong

The purpose of this paper is to investigate what factors can affect people’s continuous watching and consumption intentions in live streaming.

Fame and fortune, or just fun? A study on why people create content on video platforms

Maria Törhönen, Max Sjöblom, Lobna Hassan, Juho Hamari

The purpose of this paper is to examine the motivations behind online video content creation on services such as YouTube and Twitch. These activities, performed by private…

Bundling cloud software to fight piracy: an economic analysis

Xiong Zhang, Wei T. Yue, Wendy Hui

The emergence of internet-enabled technology has led to the software service model in which the software firm, instead of the consumer, maintains software ownership. This model…

Knowledge recommendation for workplace learning: a system design and evaluation perspective

Shuang Geng, Lijing Tan, Ben Niu, Yuanyue Feng, Li Chen

Although digitalization in the workplace is burgeoning, tools are needed to facilitate personalized learning in informal learning settings. Existing knowledge recommendation…

Complicating or simplifying? Investigating the mixed impacts of online product information on consumers’ purchase decisions

Yan Yu, Ben Qianqian Liu, Jin-Xing Hao, Chuanqi Wang

Prior literature indicates conflicting effects of online product information, which may complicate or simplify consumer purchase decisions. Therefore, the purpose of this paper is…

Are overqualified employees bad apples? A dual-pathway model of cyberloafing

Junwei Zhang, Muhammad Naseer Akhtar, Yajun Zhang, Shan Sun

Drawing from cognitive and emotional perspectives, the purpose of this paper is to theorize and test a dual-pathway model in which moral disengagement and anger toward…

What makes people send gifts via social network services? A mixed methods approach

So-Hyun Lee, Su-Jin Choi, Hee-Woong Kim

Social network services (SNS) gifting is a new business model, but many SNS providers continue to face challenges as they explore ways to increase their revenues from gifting. The…

Impacts of user interactions on trust development in C2C social commerce: The central role of reciprocity

Wilson K.S. Leung, Si Shi, Wing S. Chow

The purpose of this paper is to understand the effect of two types of reciprocity (restricted reciprocity and generalized reciprocity) on customers’ trust in social commerce…