Internet Research: Volume 26 Issue 5

Antecedents of attitudes toward eWOM communication: differences across channels

Yaniv Gvili, Shalom Levy

Despite the extensive academic interest in electronic word of mouth (eWOM) communication, consumer attitudes toward eWOM communication have been neglected. The purpose of this…

Drivers of Twitter as a strategic communication tool for non-profit organizations

María del Mar Gálvez-Rodríguez, Carmen Caba-Pérez, Manuel López-Godoy

In view of the increased impact of social media, non-profit organizations (NPOs) should review their management model for stakeholder relationships. The purpose of this paper is…

How customers’ offline experience affects the adoption of online banking

Antonia Estrella-Ramon, Manuel Sánchez-Pérez, Gilbert Swinnen

The purpose of this paper is to examine the impact of customers’ offline transaction behaviour in the form of loyalty and cross-buying on the adoption of self-service technology…

Automatic recognition of males and females among web browser users based on behavioural patterns of peripherals usage

Agata Kolakowska, Agnieszka Landowska, Pawel Jarmolkowicz, Michal Jarmolkowicz, Krzysztof Sobota

The purpose of this paper is to answer the question whether it is possible to recognise the gender of a web browser user on the basis of keystroke dynamics and mouse movements.

Do buyers express their true assessment? Antecedents and consequences of customer praise feedback behaviour on Taobao

Xiaodong Li, Xinshuai Guo, Chuang Wang, Shengliang Zhang

The purpose of this paper is to empirically test a research model that incorporated antecedents of praise feedback behaviour (fear of confrontation and incentive for reducing…

Interaction, engagement, and perceived interactivity in single-handed interaction

Donghee Shin, Myunggoon Choi, Jang Hyun Kim, Jae-gil Lee

The purpose of this paper is to examine the effects of interaction techniques (e.g. swiping and tapping) and the range of thumb movement on interactivity, engagement, attitude…

Development and validation of an instrument to measure online retailing ethics: Consumers’ perspective

Gomaa Agag, Ahmed El-masry, Nawaf Sulaiman Alharbi, Ahmed Ahmed Almamy

The purpose of this paper is to identify the dimensions of e-retailing ethics from the consumers’ perspective and to develop a reliable and valid measurement instrument.

Entrepreneurs adoption of information system innovation: The impact of individual perception and exogenous factors on entrepreneurs behavior

Sedigheh Moghavvemi, Noor Akma Mohd Salleh, Craig Standing

The purpose of this paper is to explore technology acceptance and use behavior of IS innovations by entrepreneurs. To measure the perception of IS innovations by entrepreneurs the…

Do online access panels need to adapt surveys for mobile devices?

Melanie Revilla, Daniele Toninelli, Carlos Ochoa, Germán Loewe

Despite the quick spread of the use of mobile devices in survey participation, there is still little knowledge about the potentialities and challenges that arise from this…

Multichannel integration quality, online perceived value and online purchase intention: A perspective of land-based retailers

Jin-Feng Wu, Ya Ping Chang

The purpose of this paper is to understand the role of multichannel integration quality in enhancing online perceived value and online purchase intention via the online store…

Web-surfers’ conative reactions to the website’s dominant hue: mental imagery’s role

Lilia Khrouf, Azza Frikha

The purpose of this paper is to contribute to a better understanding of web-surfers’ conative reactions to websites’ dominant hue by taking into account mental imagery’s role.

The temporal evolution of the normalized web distance: Is a “Wirikuta empowerment” of the Huichol measurable on the internet?

Lorena Perez-Garcia, Jan Broekaert, Nicole Note

The purpose of this paper is to assess whether the temporal evolution of the normalized web distance (NWD) between significant terms concerning, e.g., a case of online activism…