Internet Research: Volume 30 Issue 2


Table of contents

Relative advantage of interactive electronic banking adoption by premium customers: The moderating role of social capital

Chun Kwong Chan, Yulin Fang, Huifang Li

The purpose of this paper is to develop a nuanced understanding of premium customers’ intent to adopt an interactive electronic channel (IEC) and the moderating role of social…

Engaging with TV events on Twitter: The interrelations between TV consumption, engagement actors, and engagement content

Claire Monique Segijn, Ewa Maslowska, Theo Araujo, Vijay Viswanathan

The purpose of this paper is to explore the interrelationship between television (TV) consumption (viewing ratings), engagement behaviors of different actors on Twitter (TV…

International buyers’ repurchase intentions in a Chinese cross-border e-commerce platform: A valence framework perspective

Jian Mou, Jason Cohen, Yongxiang Dou, Bo Zhang

The purpose of this paper is to develop and test a model of the uncertainties and benefits influencing the repurchase intentions of buyers in cross-border e-commerce (CBEC).


The individual performance outcome behind e-commerce: Integrating information systems success and overall trust

Carlos Tam, Ana Loureiro, Tiago Oliveira

While most e-commerce studies focus on the understanding of online customer behaviour, mainly adoption and purchase behaviours. The purpose of this paper is to examine the…


Emotion as signal of product quality: Its effect on purchase decision based on online customer reviews

Xiaopan Wang, Junpeng Guo, Yi Wu, Na Liu

Information asymmetry is an inevitable issue in e-commerce and largely hampers the development of online shopping. The purpose of this paper is to propose a model to investigate…


Exploring oppositional loyalty and satisfaction in firm-hosted communities in China: Effects of social capital and e-quality

Ruoyu Liang, Wei Guo, Linghao Zhang

An increasing number of companies have become aware of the considerable commercial potential of firm-hosted online communities (FOC) and initiated their own platform for different…

Information privacy concern and deception in online retailing: The moderating effect of online–offline information integration

Yang Li, Hefu Liu, Matthew Lee, Qian Huang

Previous studies have attempted to address online uncertainties from the relationship marketing perspective. The purpose of this paper is to argue that the integration of media…


Understanding continuance intention in traffic-related social media: Comparing a multi-channel information community and a community-based application

Jengchung Victor Chen, Trang Nguyen, Marissa Oncheunjit

Recent technological advances have led to the growing popularity of traffic-related social media platforms which facilitate drivers to easily share, consume and exchange traffic…


How does negative experience sharing influence happiness in online brand community? A dual-path model

Zhimin Zhou, Ge Zhan, Nan Zhou

Consumers share negative brand experience in many occasions to vent their emotion and seek support. The purpose of this paper is to investigate the impact of negative sharing on…


Enterprise social media: combating turnover in businesses

Murad Moqbel, Valerie L. Bartelt, Kazim Topuz, Kitty L. Gehrt

The purpose of this study is to investigate how enterprise social media (ESM) use combats turnover by impacting work perceptions, and ultimately turnover intention.


I like my app but I wanna try yours: exploring user switching from a learning perspective

Jie Gu, Xiaolun Wang, Tian Lu

The purpose of this paper is to explain the “good-to-good” app switching phenomenon that has not been specifically addressed in the prior switching literature. Drawing on the…

The network ROI: Concept, metrics, and measurement of social media returns (a Facebook experiment)

Gohar Khan, Manar Mohaisen, Matthias Trier

Leveraging social action theory, social network theory and the notion of network externality, the purpose of this paper is to model two different return on investment (ROI…


Development and validation of an internet entrepreneurial self-efficacy scale

Yi-Shun Wang, Timmy H. Tseng, Yu-Min Wang, Chun-Wei Chu

Understanding people’s intentions to be an internet entrepreneur is an important issue for educators, academics and practitioners. The purpose of this paper is to develop and…


Development and validation of a parental social media mediation scale across child and parent samples

Shirley Ho, May O. Lwin, Liang Chen, Minyi Chen

Social media use carries both opportunities and risks for children and adolescents. In order to reduce the negative impacts of social media on youth, the authors focus our efforts…


Understanding public opinion in different disaster stages: a case study of Hurricane Irma

Zhan Xu, Kenneth Lachlan, Lauren Ellis, Adam Michael Rainear

Social media, such as Twitter, has become the first and the most frequent place to visit in order to gain information and establish situational awareness in emergencies and…

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  • Dr Christy Cheung