Internet Research: Volume 18 Issue 4


Table of contents

An empirical study of the uptake of performance measurement by Internet retailers

G. Gunawan, F. Ellis‐Chadwick, M. King

The purpose of this paper is twofold: to identify levels of uptake of performance measurement by small and medium‐sized retail companies selling goods online, and to determine key…


Verbal and visual reasoning in relation to patterns of Internet use

Genevieve Marie Johnson

The purpose of this paper is to examine cognitive differences between frequent and infrequent Internet users. Theoretically, culturally‐valued use of the Internet is related to…


The moderating role of user motivation in Internet access and individuals' responses to a Website

Rebeca San José‐Cabezudo, Jesús Gutiérrez‐Cillán, Ana M. Gutiérrez‐Arranz

The purpose of this paper is to present a proposal for the Hierarchy of Effects – a model that has been widely applied in the study of persuasion in traditional communications…


Use and gratification in e‐consumers

Echo Huang

The purpose of this paper is to present a conceptual model based on technology acceptance with extended antecedent variables (entertainment and irritation) to examine the impact…


Effects of self‐service technology on customer value and customer readiness: The case of Internet banking

Shu‐Hsun Ho, Ying‐Yin Ko

The purpose of this paper is to investigate whether self‐service technology (SST) can enhance customer value (CV) and customer readiness (CR). In addition, it is proposed to…

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Emerald Publishing Limited

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  • Dr Christy Cheung