Journal of Business & Industrial Marketing
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Volume 1
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Issue 1 1986
Understanding the enduring shifts in sales strategy and processes caused by the COVID-19 pandemic
Marta Giovannetti, Arun Sharma, Deva Rangarajan, Silvio Cardinali, Elena CedrolaThe COVID-19 pandemic has led to major sales strategy and process changes as many interactions migrated from face-to-face to virtual environments. The nature of the interactions…
Political connections and firms’ trade credit in emerging economies
Honghui Zou, En Xie, Nan MeiTrade credit is an important business-to-business marketing tool for building firms’ competitive advantage. Many studies explore the determinants of trade credits from a…
I want what they have: the impact of salesperson envy on customer relationships amid organizational disruption
Tyler Hancock, Michael L. Mallin, Ellen B. Pullins, Catherine M. JohnsonThis study aims to use cognitive appraisal theory to explain how organizational disruption influences the development of envy resulting in unethical selling practices, turnover…
Matching intra-functional integration with inter-firm IT linkage to facilitate flexibility for customers
Shu Wang, Jing Liu, Kihyun Park, Mingu Kang, Fei DaiThis study aims to suggest a moderated mediation model addressing how internal integration interacts with information technology (IT) link with external customers to meet customer…
Actor roles emergence through actor engagement: an SD logic perspective
Anees Wajid, Osman Sadiq Paracha, Muhammad Mustafa RaziqEmergence is a key concept in service-dominant (SD) logic; however, the literature is neonatal on the underlying mechanisms that lead to emergence within service ecosystems. This…
Adoption of digital platforms by sponsoring organisations and NPOs for cause-related B2B marketing programs: a fsQCA exploration
Vibhas AmawateCause-related B2B marketing programs involve sponsoring organisations working with B2B suppliers with the help of non-profit organisations (NPOs) on practises relating to…
Manufacturer's sales format selection and information sharing strategy of platform with a private brand
Peng Liu, Rong Zhang, Ya Wang, Hailong Yang, Bin LiuIn recent years, private brands for e-commerce platforms have experienced rapid growth. However, whether these platforms developing private brands should share their demand…
Theory and analysis of disruptive deception: SME responses to B2B supply chain opportunism
Ania Izabela Rynarzewska, Stephen LeMay, Dave McMahonThis study aims to examine small-firm shifts in behavior during major supply chain disruptions that change supply chains permanently. The study focuses on small to mid-sized…
Aligning sustainability goals of industrial operations and marketing in Industry 4.0 environment for MSMEs in an emerging economy
Darshan Pandya, Gopal Kumar, Shalabh SinghIt is crucial for the Indian micro, small and medium enterprises (MSMEs) to implement a few of the most important Industry 4.0 (I4.0) technologies and reap maximum benefits of…
B2B supply chain risk measurement systems: a SCOR perspective
Romane Guillot, Rameshwar Dubey, Sushma KumariGlobalisation, trade barriers, unprecedented health crises and geo-political crises have forced organisations to revisit their performance measurement systems (PMS) to better…
Impact of various structural attributes on B2B sustainability positioning
Divya Gogia, Sandeep Kumar Gupta, Priya RathiIn highly competitive environments, sustainability positioning is crucial for firms, as they are evaluated based on their sustainable practices. This study aims to draw on the…
Disruptive AI: the response depends on the buyer’s political ideology
Patrick van EschThe recent pandemic disrupted the way in which businesses transact with each other. In response to maintaining cleanliness in business-to-business (B2B) settings, artificial…
Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
Mokhalles Mohammad Mehdi, Arshan Kler, Lubna NafeesThis study aims to empirically examine the factors that affect mobile loyalty (m-loyalty) and its influence on customer reuse intention towards mobile instant messaging services…
Economic effects of interaction. The neglected economy of connectivity
Hakan Hakansson, Ivan SnehotaWith a start in the observation that there is a large variation in how companies interact with each other, the paper aims to anlayse the economic consequences of this variation…
Benefits, barriers, and facilitators of developing B2B mobile applications
Daniel Adomako Asamoah, John Bowman Dinsmore, Kunal SwaniWhile few studies have examined business-to-business (B2B) mobile application (app) usage, none have examined the challenges in developing these technological assets. This study…
Business ties, adaptive capability and technological turbulence: implications for SMEs’ performance in Turkey
Cevahir Uzkurt, Emre Burak Ekmekcioglu, Semih CeyhanBased on the dynamic capability theory, the purpose of this study is to examine the mediating role of the adaptive capability of small- and medium-sized enterprises (SMEs) on the…
Does service modularity enhance new service development performance in supply chains: an empirical study
Osman Mohamed Ali Osman, Zhaoquan JianCustomer firms and suppliers are valuable knowledge resources that can be used for achieving superior new service development (NSD) performance. This study aims to investigate how…
Antecedents of organizational ambidexterity: an empirical investigation of foreign ventures in an emerging market
Min Ju, Michael T. ElliottThe purpose of this paper is to examine the antecedents of organizational ambidexterity of foreign ventures in an emerging market. Organizational ambidexterity, the simultaneous…
Ring the alarm: modifications to higher education negatively impacting full-time faculty
James Robert Blair, Lisa Jones, Marie Manning, Joanne McGlown, Curtis Streetman, Carolin WalzHigher education has experienced some significant changes over the past few years including a highly competitive landscape, use of new technology, managing COVID protocols and…
External knowledge and eco-innovation: evidence from small and medium-sized enterprises
Jude Edeh, Jesús-Peña VincesFirms are engaging in eco-innovation as a response to environmental concerns. Due to its complexity, firms are searching, absorbing and using externally acquired knowledge toward…
Examining B2B channel decision-making within differential quality-level zone: a supply chain design using a non-cooperative strategic game theoretic approach (“Stackelberg Supply Chain for B2B”)
Bin Cao, Rameshwar Dubey, Zongwei LuoThe consumers want to purchase the target products in the right place, whereas the manufacturers want to allocate their possible products to optimal distribution channels. The…
B2C multi- to single-channel: the effect of removing a consumer channel preference on consumer retailer and channel choice
Cheryl-lyn Ngoh, Hillary N. MellemaThis paper aims to study how retailers moving from a multi- (in-store and online) to a single- (online) channel impacts consumers’ retailer and channel choices.
Environmental factors, ambidexterity and performance in SMEs: does bricolage matter?
Juyeon Lee, Taekyung ParkGrowing attention has been paid to bricolage as a strategic means to overcome resource constraints in small and medium-sized enterprises (SMEs). In the industrial market, a…
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers: a multidimensional justice theory perspective
Bilal Ahmad, Jingbo Yuan, Naeem Akhtar, Muhammad AshfaqDrawing on justice theory, this study aims to investigate the determinants and consequences of post-recovery satisfaction in a business-to-business (B2B) sales environment. In…
The role of CRM implementation in internal capital markets
Zhuo June Cheng, Yinghua Min, Feng Tian, Sean Xin XuThe purpose of this paper is to investigate how customer relationship management (CRM) implementation affects internal capital allocation efficiency, the efficiency with which a…
Organizational networking processes in turbulent environments: strategic sensemaking perspective
Anton Klarin, Rifat SharmellyThis study aims to demonstrate the importance of organizational networks in organizational performance is relatively rich; less understood are processes in organizational…
Reconceptualizing marketing: an assessment of the marketing system in an emerging economy
Jie Gao Fowler, Amy Watson, Sandipan Sen, Nilanjana SinhaThe purpose of this paper is to explore and expand the concept of a marketing system for developing a more dynamic and nuanced understanding of marketing. The purpose of the…
Stages of the international industrial sales process
Brian N. Rutherford, Ryan L. MatthewsThe purpose of this study is to develop an understanding of how the “seven steps of selling” are used within the modern international business environment and the degree to which…
Role of community trust in driving brand loyalty in large online B2B communities
Amit Rakesh Sethi, Satyabhusan Dash, Abhishek Mishra, Dianne CyrOnline customer communities have become a strategic tool for business-to-business (B2B) firms to drive collaboration among customers around the company’s products and services…
Unravelling the enablers of Industry 4.0 in Indian automobile industry amid COVID-19: an integrated TISM and fuzzy MICMAC approach
Gopal Krushna Gouda, Binita TiwariThis study aims to identify the key enablers for the adoption of Industry 4.0 (I4.0) in the automobile industry of India, which has been severely impacted by COVID-19. Adopting…
Can crowdfunding creators learn from previous experiences to have a better future financing performance?
Xing FangThis paper aims to explore whether crowdfunding creators can learn from previous experiences to have a better financing performance of future crowdfunding projects.
How e-commerce platforms build channel power: the role of AI resources and market-based assets
Guangkuan Deng, Jianyu Zhang, Ying XuConsidering the emergence of e-commerce platforms and their integration into marketing channels, this paper aims to investigate how artificial intelligence (AI) resources – both…
Analyzing the customer brand engagement model from the perspective of sellers and buyers in the B2B context
Vonny Susanti, Andreas SamudroThis paper aims to investigate the influential aspects of industrial branding in building customer brand engagement from the buyer’s and the seller’s points of view. Collecting…
Sectoral brand management: a social constructionist approach in the business-to-business market
Marina Lourenção, Janaina de Moura Engracia Giraldi, Keith DinnieSectoral brands are umbrella brands created to represent all companies’ products belonging to a country’s economic industry abroad to enhance their export performance. This study…
Inside sales managers’ utilization of cultural controls as part of a sales control portfolio to enhance overall sales performance
Richard Conde, Victor Prybutok, Kenneth Thompson, Cameron SumlinThe purpose of this study is to extend sales control research to inside sales. Aside from a few notable exceptions (Conde et al., 2022) much of the sales control literature has…
Impact of governance mechanism on supply chain ambidexterity and enterprise cooperation performance: a combined perspective
Ning Li, Chao Hu, Li ZhangAccording to governance theory, choosing an effective supply chain (SC) governance mechanism can balance the interests and conflicts between enterprises and help them achieve…
Time to look forward: advocating future orientation in business network research
Aino Halinen, Sini Nordberg-Davies, Kristian MöllerFuture is rarely explicitly addressed or problematized in business network research. This study aims to examine the possibilities of developing a business actor’s future…
The role of grit, engagement and exhaustion in salesperson productive procrastination
Diane Edmondson, Lucy Matthews, Cheryl WardDue to the fact that most individuals tend to engage in some form of procrastination, it is important for organizations to investigate this phenomenon. The purpose of this study…
The effect of environmental competitiveness, customer and competitor orientation on export performance
Korhan Arun, Saniye Yildirim OzmutluCustomer orientation (CO) means meeting customers’ needs better than competitors. Competitor orientation means using and acting upon the knowledge of competitors. Thus, the main…
Accountants robots in shared service centers: effects of the culture for innovation, work engagement and performance measurement system
Valter Luís Barbieri Colombo, Ilse Maria BeurenThis study aims to examine the effects of the culture for innovation, work engagement and the use of interactive performance measurement systems (PMSs) in the interorganizational…
Theorising the dark side of interorganizational relationships: an extension
Kishore Gopalakrishna Pillai, Piyush Sharma, Joep Cornelissen, Yumeng Zhang, Smitha R. NairThis paper aims to propose mechanisms of the dark side of interorganizational relationships from a social psychological perspective. The purpose is to understand the role of…
Marketing research agency, creative agency and client relationships: a study of relationship tensions
Ena Vejnovic, Sharon Purchase, Liudmila TarabashkinaTo this date, research on tensions has been carried out on business networks and value co-creation, with no studies exploring tensions within the marketing services context. This…
Recent trends in supply chain management of business-to-business firms: a review and future research directions
Santosh ShrivastavaThis study aims to identify the trending topics, emerging themes and future research directions in supply chain management (SCM) through multiple source of data. The insights…
Postpandemic international tourism restart: effect of border control and vaccination
Yani Dong, Yan Li, Hai-Yan Hua, Wei LiAs the current Coronavirus 2019 pandemic eases, international tourism, which was greatly affected by the outbreak, is gradually recovering. The attraction of countries to overseas…
Examining the viability of lean production practices in the Industry 4.0 era: an empirical evidence based on B2B garment manufacturing sector
Palash Saha, Subrata Talapatra, H.M. Belal, Victoria Jackson, Amanda Mason, Olatunde DurowojuThis study aims to investigate the influence of the interrelationship between the deployment of Industry 4.0 (I4.0) technologies and the application of lean production (LP…
Opportunism in an emerging market – franchisee perspective
Swati Panda, Satyendra C. Pandey, Audhesh K. Paswan, Lou E. PeltonAlthough multiple forms of governance mechanisms have been studied to address the opportunistic behavior in franchising, research has not shed light on franchise systems operating…
Unpacking the mechanism linking digital servitization and manufacturing firm performance: the role of the service networks and slack resources
Dan Zhou, Qihong Wu, Seoki Lee, Xin Li, Kai Sun, Xuerong PengThis paper aims to disentangle the mechanism linking digital servitization and manufacturing firm performance. The contributions of the service networks and slack resources are…
Embracing green supply chain collaboration through technologies: the bridging role of advanced manufacturing technology
Faheem Akhtar, Baofeng Huo, Qianwen WangThe implementation of green collaboration has evolved from the interfirm level to the supply chain level, which requires more participation in information and manufacturing…
Effectual networking capability and SME performance in international B2B markets
Masoud Karami, Ben Wooliscroft, Lisa McNeillInternational entrepreneurship and marketing research reports the impact of effectual decision-making logic on small and medium-sized enterprises (SMEs) international performance…
A hybrid ISM and fuzzy MICMAC approach to modeling risk analysis of imported fresh food supply chain
Jiangtao Hong, Yuting Quan, Xinggang Tong, Kwok Hung LauThe fresh food supply chain industry faces significant challenges in risk management because of the complexity, immature development and unpredictable external environment of…
Barriers and facilitators of B2B degree of digital use and brand engagement: an integration of technology and behavioral perspectives
Deviprasad Ghosh, Satyabhusan DashThis study aims to investigate the determinant factors as barriers and facilitators of the B2B degree of digital use and customer–brand engagement in travel services by applying…
Something new, something sustainable! How network relationships shape sustainable new venture development
Andrea Runfola, Giulia MonteverdeThis paper aims to investigate which network relationships foster the early development of a sustainable new venture (SNV) and how sustainability as the core characteristic of the…
Antecedents of team alignment for team performance: length of relationship as a moderator
Dhananjay Jadhav, Johra Kayeser Fatima, Ali QuaziWhile scholarly attention has mainly focused on team-level or relational constructs for the success of team performance, understanding the inter-play between these two streams of…
Overcoming barriers in automotive SMEs to attain international competitiveness: an ISM approach modelling
Mahima Mishra, Akriti Chaubey, Ritesh Khatwani, Kiran NairThis paper aims to identify and model barriers to internationalising automotive small and medium-sized enterprises (SMEs) from emerging market perspectives using the interpretive…
Key influencing factors for the success of external innovation strategies in the biotechnology industry
Meichun Lin, Watcharee LekhawipatNumerous biotechnology and pharmaceutical firms have undergone considerable changes and adapted to the challenge of developing sustainable products and services. However, few…
The relationships among the logic of value innovation, strategic decisions and market-driven factors
Hayat Ayar Şentürk, Kaan Tuğrul ÖzkanThe logic of value innovation has received increased attention in the strategic marketing and innovation literature. Studies investigating how value innovation, as a firm’s…
The ethic of bao and supplier-buyer relations in China: an empirical test
Wanxing Jiang, Ji LiBased on a review of the Chinese ethic of bao (reciprocity), this paper aims to study the issue of reciprocity of trust at firm level by analyzing multiple-source data while…
The synergistic effect of the industrial international competitiveness and coopetition network position on market share: evidence from global automobile industry
Feiyang Guan, Tienan Wang, Linbing SunThis paper aims to examine how the firm’s global coopetition network position impacts market share and to explore the multiple moderating effects of trade network strength and…
Improving agricultural relations and innovation: financial inclusion through microfinancing
Sarah Kayongo, Lars MathiassenAlthough microfinance (MF) has been established as an effective approach to provide access to financial services for people in low income countries, close to one-third of adults…
Smart cash point in a B2B market to enable service innovation: towards transparency and shared intentions- a case study
Antonietta MegaroThis work tries to detect the factors that can impact service innovation in the retail sector according to a service ecosystem (SES) perspective. This paper aims to understand…
Capability matching between suppliers and customers in solution co-creation: a process-based model
Yixuan Leng, Xiaoyu ZhaoThe purpose of this study is to examine supplier–customer capabilities in solution co-creation and how they are matched from a relational process perspective.
Health-based crisis: how do firms weather the storms using the structural hole-bridging strategy?
Chee Wei Cheah, Kian Yeik KoayDrawing on the structural hole-bridging perspective of network theory, this paper aims to examine the adaptation strategies undertaken by housing industry actors following the…
Effects of interfirm IT capability and interfirm trust on omnichannel integration: the mediating role of interfirm integration
Yang Li, Xianbao Huang, Kai ZhangAlthough past studies have suggested that business-to-business (B2B) interfirm relationship management contributes to a firm’s omnichannel integration, little research has been…
Impact of customer-centric approach and customer dissatisfying cost on supply chain profit under price competition
Sarat Kumar JenaThe purpose of this study is to provide a unique competitive advantage to businesses in providing a wide range of products to prospective customers. To the best of the author’s…
Blockchainembedded supply chain finance solutions for Indian MSMEs: a TISM and MICMAC approach
P.S. Biswa Bhusan Sahoo, Vikas ThakurTo stabilise the financial flow and ensure the smooth operations of the micro, small and medium enterprises (MSMEs), supply chain finance (SCF) is one of the efficient alternative…
Deceptive behaviour and coopetition: the role of heterogeneous absorptive capacities and product specialisation
Felipe Chávez-Bustamante, Cristián Troncoso-ValverdeThis paper aims to study the role of absorptive capacities in coopetitive alliances that involve leakages of sensitive private knowledge regarding firms’ production processes.
Applying an extended investment model for enhancing supply chain performance
Changjoon Lee, Young-Kyou HaThe purpose of this study is to verify whether the relationships between supply chain members can maximize supply chain efficiency by adopting an investment model that has been…
Exploring the barriers and motivators of value co-creation through a theoretical lens of service-dominant logic
Mian M. Ajmal, Amin Jan, Mehmood Khan, Matloub Hussain, Anas A. SalamehThis study aims to identify and categorize the barriers and motivators to value co-creation and to establish its theoretical link with the five axioms of value co-creation.
Sustainability process innovations resulting in new value-added byproducts: principal lessons from second-order system-dynamics engineering (SOSDE)
Mohammad Shamsuddoha, Arch G. WoodsideSecond-order system-dynamics engineering (SOSDE) involves constructing and running enterprise manufacturing simulation models with new proposals for operational processes…
Supply chain management in the insurance industry – symmetrical and asymmetrical analysis
Catherine Prentice, Sergio Dominique-Ferreira, Xuequn WangIn view of the complexity of supply chain management (SCM) in the insurance industry, to the best of the authors’ knowledge, this paper was the first to use symmetrical and…
Social media branding in the food industry: comparing B2B and B2C companies’ use of sustainability messaging on Twitter
Benjamin Garner, Ashraf MadySupply chains are under increased scrutiny as consumers have become aware of the dark side of downstream production practices. Many articles and exposés have led consumers to be…
Role of inter-organizational systems in driving tourism businesses forward in the post-COVID-19 new normal
Edward C.S. KuThis study aims to explore how inter-organizational systems (IOSs) drive tourism businesses to a new normal based on the resource-based view through the supply chain of tourism…
The impact of justice on information sharing and innovation performance: a social exchange theory perspective
Baofeng Huo, Xu Liu, Siyu LiWith more demand-driven innovation activities, manufacturers must proactively engage in information sharing activities with their customers for better innovation performance. This…
The power of connecting experience data and operational data: more than the sum of its parts?
Henrik Bathke, Hendrik Birkel, Heiko A. von der Gracht, Stefanie KisgenIn the era of digital disruption and customer loyalty loss, it has become even more important to shape the experience journey of a firm’s stakeholders. The benefits of experience…
Quality investment as a catalyst for successful performance-based contracts: a relational view perspective
Hasan Uvet, Saban Adana, Hasan Celik, Sedat Cevikparmak, Yavuz IdugPerformance-based contracting (PBC) has been gaining popularity over the years. However, empirical studies investigating the impact of PBC features have been limited. The main…
Effect of social capital and transaction cost on multifaceted opportunism in manufacturer-supplier relationship
Yogesh Mungra, Prabhat Kumar YadavA successful relationship between manufacturer and supplier is vital for the pursuit of mutual benefits, which can be affected by one of the partners’ opportunistic behavior…
Understanding the spillover effects of manufacturer-initiated reward on observers’ compliance: a social learning perspective
Cuijuan Liu, Zhenxin Xiao, Yu Gao, Maggie Chuoyan Dong, Shanxing GaoAlthough manufacturer-initiated rewards are widely used to secure distributors’ compliance, the spillover effect on unrewarded distributors (i.e. observers) in the same…
Globalization orientation, business practices and performance outcomes: an empirical investigation of B2B manufacturing firms
Paul Hong, Sandeep Jagani, Phuoc Pham, Euisung JungThis paper aims to examine how market globalization orientation (i.e. a firm’s strategic commitment to developing the target markets beyond national borders) influences…
Inter-functional value co-creation as an antecedent of supply chain performance: a study based on the coordination theory
Umer Mukhtar, Christian Grönroos, Per Hilletofth, Marcio Lopes Pimenta, Ana Cristina FerreiraThe purpose of this study is twofold. First, this study proposes to investigate the impact of inter-functional value co-creation (VCC) in a manufacturing firm’s value chain on…
The effect of supply chain finance on sustainability performance: empirical analysis and fsQCA
Shuang Wang, Hui Yu, Miaomiao WeiIn the context of global economic downturn and intense competition, firms are increasingly resorting to supply chains to acquire capital support and achieve sustainability. This…
Top management’s green transformational leadership and competitive advantage: the mediating role of green organizational learning capability
Burcu Özgül, Cemal ZehirThis study aims to develop an original green organizational learning capability (GOLC) framework to examine the effects of green transformational leadership (GTL) on competitive…
Humor usage by sellers: effects of aggressive and constructive humor types on perceptions of Machiavellianism and relational outcomes
Laurent Bompar, Renaud Lunardo, Camille Saintives, Reynald BrionThe purpose of this paper is to investigate the distinct effects of aggressive and constructive humor on perceptions of Machiavellianism, relationship quality and…
Combating deceptive counterfeiting in digital supply chain
Aishwarya Dash, Sarada Prasad Sarmah, M.K. Tiwari, Sarat Kumar JenaProduct counterfeiting has been ubiquitously observed in various segments of the supply chain. The intrinsic values of brands create more opportunities for counterfeiting. The…
Market-based organizational learning, pricing capability and business performance: the moderating effects of coordination mechanism and environmental dynamism
Piyush Ranjan, Jogendra Kumar NayakThis study aims to present a conceptual framework for understanding the dual orientations of market-based organizational learning (MBOL), namely, market orientation (MO) and…
IT vendor integration as catalyst of IT outsourcing success
Andrés J. Navarro-Paule, M. Mercedes Romerosa-Martínez, Francisco Javier Lloréns-MontesThis paper aims to explain how small- and medium-sized firms (SMEs) create information technology (IT) business value through blended IT outsourcing (ITO). The explanatory…
A decision support framework for socially responsible supplier selection in the Nigerian banking industry
Frank Ojadi, Simonov Kusi-Sarpong, Ifeyinwa Juliet Orji, Chunguang Bai, Himanshu Gupta, Ukoha Kalu OkwaraSustainability trends have changed the modus operandi in businesses even as the market environment becomes more socially conscious. However, relatively little research has been…
When in Rome, do as the Romans do: can international marketing adaptation improve the association between servitization and profitability?
Maria João Guedes, Nuno Fernandes Crespo, Pankaj C. PatelBuilding on contingency theory, this paper aims to investigate the extent to which the “4Ps international adaptation strategy” and internationalization intensity shape the…
The conscientious corporate brand: definition, operationalization and application in a B2B context
Russell Abratt, Nicola KleynAs B2B firms face increasing scrutiny due to increased stakeholder awareness of environmental and social concerns, doing business with a conscience has become an important…
So you want to servitise, but are you ready to financialise?
Ibon Gil de San Vicente, Bart KampThis study aims to explore the requirements that manufacturing companies must meet when implementing advanced services involving financial solutions.
Investigating the relationship between government support and SMEs’ sustainability through financial and green lenses
Rabia Aslam, Saqib Rehman, Adeel NasirTo be successful on a global scale, small- and medium-sized enterprises (SMEs) need government support (GS) for innovation, sustainability and creativity. GS has always been a…
What can satisfy customers in servitization? Service or goods innovation
Xiaohong Xiao, Chengxu Zhou, Hongyi MaoThis study aims to investigate the impact of the two essential subjects of servitization (service and goods innovation) on customer satisfaction. The authors explained the paradox…
Possible futures of crowd logistics for manufacturers: results of a strategic foresight study
Sophie Michel, Jean-Philippe Bootz, Jeanne BessouatAlthough crowd logistics (CL) is a promising digital solution, its future development remains uncertain. This paper aims to suggest multiple possible futures of CL in terms of…
Pricing and green promotion effort strategies in dual-channel green supply chain: considering e-commerce platform financing and free-riding
Mengwan Li, Miyuan ShanThis paper aims to explore product pricing and green promotion effort policies and further analyzes the influences of financing interest rate, green promotion effort and…
CSR orientation for competitive advantage in business-to-business markets of emerging economies: the mediating role of trust and corporate reputation
Mohammad Asif Salam, Mohammed Abu JahedThis study aims to examine the link between corporate social responsibility orientation (CSRO) and competitive advantage (CA) in the context of emerging economies. More…
Knowledge co-creation with multiple stakeholders: the case of SMEs in China
Yue Zhang, Shanshan Wang, Tayyaba Akram, Yuxiang HongThe purpose of this paper is to explore how small and medium-sized enterprises (SMEs) in China leverage their strengths to engage stakeholders in knowledge co-creation processes…
Turning aligned interests into higher chain performance in franchising
Stephen K. Kim, Pushpinder GillThis study aims to study research on franchise chain performance that has focused on franchisors’ efforts to align their interests with those of franchisees to address partner…
Green market orientation, green value-based innovation, green reputation and enterprise social performance of Ghanaian SMEs: the role of lean management
Ebenezer Afum, Yaw Agyabeng-Mensah, Charles Baah, George Asamoah, Lawrence Yaw KusiThis study aims to investigate the intervening role of lean management (LM) in the direct relationships between green market orientation, green value-based innovation, green…
Reconfiguring the service system for resilience: lessons learned in the higher education context
Leonard Walletzký, Luca Carrubbo, Nabil Georges Badr, Monica Dragoicea, Angeliki Maria Toli, Salem BadawiThe COVID-19 pandemic started a new era in understanding the topic of resilience and adaptability. The human society has not faced such a widespread global challenge until now…
The different shades of innovation emergence in smart service systems: the case of Italian cluster for aerospace technology
Orlando Troisi, Anna Visvizi, Mara GrimaldiThe purpose of this paper is to explore the emergence of innovation in smart service systems to conceptualize how actor’s relationships through technology-enabled interactions can…
Empowering value co-creation in the digital age
Sergio Barile, Clara Bassano, Paolo Piciocchi, Marialuisa Saviano, James Clinton SpohrerTechnology is revolutionizing the management logic of service systems. The increasing use of artificial intelligence (AI), in particular, is challenging interaction between humans…
Mitigating the effects of COVID-19: an exploratory case study of the countermeasures taken by the manufacturing industry
Atif Saleem ButtThe purpose of this study is to understand how manufacturers (both discrete and process) are managing disruptions amid the COVID-19 pandemic outbreak, using UAE as an empirical…
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1986Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
IMP JournalEditors:
- Dr. Wesley Johnston
- Dr Ivan Snehota
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