Table of contents - Special Issue: Modularity in Business Services
Guest Editors: Pauliina Ulkuniemi, Saara Pekkarinen
Framework for modularity and customization: service perspective
Anu Bask, Mervi Lipponen, Mervi Rajahonka, Markku TinniläModularity has been identified as one of the most important methods for achieving mass customization. However, service models that apply varying levels of modularity and…
Providing a method for composing modular B2B services
Martin Böttcher, Stephan KlingnerThe purpose of this paper is to provide a method that allows the decollating of formerly monolithic services into separate modules. To provide a semantically equivalent decomposed…
Aligning industrial services with strategies and sources of market differentiation
Chris RaddatsThe purpose of the paper is to investigate how product‐centric businesses (PCBs), operating in a business‐to‐business environment, develop industrial services to align with their…
QFD‐based modular logistics service design
Yong Lin, Saara PekkarinenThis paper aims to develop a framework of QFD (quality function deployment)‐based logistics service design to integrate the HOQ (house of quality) technique and modular logic to…
Developing the value perception of the business customer through service modularity
Emmi Rahikka, Pauliina Ulkuniemi, Saara PekkarinenThe present challenge for many service firms is to develop an offering that is flexible and open for tailoring and at the same time achieves efficiency through standardizing…
Investigating issues and challenges for customer involvement in business services innovation
Hanne Westh Nicolajsen, Ada ScupolaThe paper aims to investigate how customers may contribute to radical innovation in consultancy services and the conditions needed for customers to be involved in such radical…
A network perspective on business models for emerging technology‐based services
Teea Palo, Jaana TähtinenThis study seeks to identify the generic elements of a business model in the field of technology‐based services and uses those elements to build a networked business model. A…
ISSN:
0885-8624Online date, start – end:
1986Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
IMP JournalEditors:
- Dr. Wesley Johnston
- Dr Ivan Snehota