Journal of Business & Industrial Marketing: Volume 24 Issue 8

Subject:

Table of contents

Service quality and satisfaction in business‐to‐business services

Richard A. Spreng, Linda Hui Shi, Thomas J. Page

The purpose of the paper is to investigate the effects of service quality and service satisfaction on intention in a business‐to‐business setting.

4255

Coordinated interaction and paradox in business relationships

Sergio Biggemann, Francis Buttle

In this paper the authors present a theoretical framework that shows how interaction between two or more companies depends on its context of performance. Reflexivity between two…

1767

Evolving B2B e‐commerce adaptation for SME suppliers

Harold Boeck, Ygal Bendavid, Elisabeth Lefebvre

The purpose of this paper is to explore a central issue in industrial marketing, namely the buyer‐seller relationship, by focusing on how its development influences and is…

5299

The impact of industry and training influences on salesforce consulting time and consulting effectiveness

Alfred Pelham

The purpose if this article is to study the relative impact of industry competitive conditions on salesforce consulting time and consulting effectiveness, relative to the impact…

1533

Relationship‐value‐based antecedents of customer satisfaction and loyalty in manufacturing

Barbara Čater, Tomaž Čater

The paper's purpose is to broaden knowledge of customer satisfaction and loyalty in business‐to‐business markets.

5582

A re‐examination of B2B sales performance

Ronald Zallocco, Ellen Bolman Pullins, Michael L. Mallin

The purpose of this paper is to contribute to the understanding of sales performance measurement by developing an organizing framework for classifying sales performance measures…

6493

Strategic account management in an emerging economy

Faten Baddar Al‐Husan, Ross Brennan

The strategy of carefully selecting the most important group of business customers for special treatment – for which several terms are in use – has come in for considerable recent…

2069
Cover of Journal of Business & Industrial Marketing

ISSN:

0885-8624

Online date, start – end:

1986

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Merged from:

IMP Journal

Editors:

  • Dr. Wesley Johnston
  • Dr Ivan Snehota