Antecedents and outcomes of firm internet-interactive capability in interfirm relationships

Abstract

Purpose

This study aims to explore whether and how the two potential antecedents (i.e. relationship quality at the dyadic level and network density at the network level) affect firms’ internet-interactive capability (FIIC), referring to the capability of a specific firm to communicate and interact with the relevant partner firms on the basis of internet-interactive technologies in the internet environment and, at the same time, the following influence of FIIC on collaborative activities (i.e. joint planning and joint problem-solving).

Design/methodology/approach

This study designed a questionnaire and collected data on-site from 400 manufacturers. SmartPLS is used to validate the research model.

Findings

The results suggest that the dyadic relationship quality and network density of the partner group are both positively connected with a firm’s FIIC. Besides, FIIC is positively related to collaborative activities with its partners.

Research limitations/implications

Given the nature of our data (i.e. cross-sectional), the authors can collect longitudinal or experimental data to retest the hypotheses.

Practical implications

This study gives certain guidance for firms to be aware of the factors that motivate FIIC and use their FIIC to influence their employees’ collaborative activities in their relationships with partners, thereby promoting cooperation performance.

Originality/value

This study attempts to extend the resource-based theory based on the logic of motivation-capability by exploring the potential antecedents of FIIC and makes contributions to the current studies on the antecedents of FIIC, which provides actionable insights for firms to play the role of FIIC in interfirm interactions.

Citation

Feng, C., Ding, S., Chen, H. and Zhang, Y. (2024), "Antecedents and outcomes of firm internet-interactive capability in interfirm relationships", Journal of Business & Industrial Marketing, Vol. 39 No. 9, pp. 1845-1862. https://doi.org/10.1108/JBIM-01-2023-0039