The TQM Journal
Issue(s) available: 74 – From Volume: 20 Issue: 1, to Volume: 32 Issue: 2
Category:
Managing QualityVolume 32
Volume 31
Volume 30
-
Issue 6 2018
-
Issue 4 2018 Kaizen: An Ancient Operational Innovation Strategy for Organizations Of The XXI Century
-
Issue 3 2018
-
Issue 2 2018
-
Issue 1 2018
Volume 29
Volume 28
Volume 27
-
Issue 5 2015
-
Issue 2 2015 Selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference
-
Issue 1 2015
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
-
Issue 5 2010
-
Issue 3 2010 Selected papers from the International Conference on Quality and Service Sciences, Verona, 2009 a combined conference of the yearly QMOD and ToulonVerona Conferences
-
Issue 2 2010
-
Issue 1 2010
Volume 21
-
Issue 6 2009
-
Issue 5 2009
-
Issue 3 2009
-
Issue 2 2009 Attaining sustainability from organisational excellence to sustainable excellence for people, planet and profitability
-
Issue 1 2009
Volume 20
Development of the critical success decision criteria for an equitable order sharing in an extended enterprise
Ismail W.R. Taifa, Steve G. Hayes, Iain Duncan StalkerThis study identifies and ranks the appropriate critical success decision criteria (CSDC) for the bulk order distribution (sharing) amongst multiple manufacturers…
Online wine purchasing: a comparison between South Africa and Italy
Nicola Cobelli, Georgina WilkinsonThe purpose of this study is to explore South African and Italian consumers' attitude toward online wine purchasing. In detail, through the application of the technology…
Quality and innovation as drivers for manufacturing competitiveness of automotive parts suppliers
Luz María Valdez-de la Rosa, Luis Alberto Villarreal-Villarreal, Gustavo Alarcón-MartínezThe purpose of this paper is to identify the causal relationship between the independent variables such as process quality and product innovation in regard to the…
Mitigating counterfeit risk in the supply chain: an empirical study
John F. Kros, Mauro Falasca, Scott Dellana, William J. RoweThe purpose of this paper is to adopt a contingency theory from a quality perspective to develop a model for assessing the impact of counterfeit prevention efforts on…
Lean Six Sigma in manufacturing process: a bibliometric study and research agenda
Juliano Endrigo Sordan, Pedro Carlos Oprime, Márcio Lopes Pimenta, Paolo Chiabert, Franco LombardiThe purpose of this paper is to develop a bibliometric study about Lean Six Sigma (LSS) in the manufacturing process and to conduct an analysis of sources of publication…
Exploring product–service systems in the digital era: a socio-technical systems perspective
Ai Qiang Li, Nicholas Rich, Pauline Found, Maneesh Kumar, Steve BrownIn the age of Industry 4.0, digital advancement is reshaping manufacturing models towards product–service systems (PSS). The drivers, readiness and challenges to move to a…
Improving customer satisfaction and loyalty through mHealth service digitalization: New challenges for Italian pharmacists
Nicola Cobelli, Andrea ChiariniThe main purpose of this exploratory study is to investigate the attitude of pharmacists, as small- and medium-sized enterprise (SME) owners, toward new technologies, and…
Establishing link between quality management and supply chain risk management: A fuzzy AHP approach
Kunal GangulyThe purpose of this paper is to present a comprehensive framework for quality-related performance measures linked to supply chain risk (SCR) by analyzing and framing them…
Mitigating manifest supply chain disruptions
Jason M. Riley, Richard Klein, Janis Miller, V. SridharanThe purpose of this paper is to understand if organizations can leverage recovery/continuous improvement (RCI) capabilities and two competencies to mitigate manifest…
Essential ingredients for the implementation of Quality 4.0: A narrative review of literature and future directions for research
Michael Sony, Jiju Antony, Jacqueline Ann DouglasQuality 4.0 is concerned with managing quality in the Industry 4.0 era. Specifically, its focus is on which digital tools are used to enhance an organization’s ability to…
Fast track surgery for knee replacement surgery: a lean six sigma approach
Carlo Ricciardi, Giovanni Balato, Maria Romano, Ida Santalucia, Mario Cesarelli, Giovanni ImprotaThe reduction of costs has a more and more relevant role in the healthcare context, therefore, a large effort is done by health providers to this aim, for example, by…
The moderating role of transport chain location in cargo theft risk
Daniel Ekwall, Björn LantzThe purpose of this paper is to explore cargo theft risk and security for different product types at different locations along a transport chain.
Future research avenues of cost of quality: A systematic literature review
Christina Dimitrantzou, Evangelos Psomas, Fotios VouzasThe purpose of this paper is to identify the future research suggestions which have been made by several authors with regard to cost of quality (CoQ) and to group them…
Antecedents to employee suggestion schemes: the study of UAE
Mehrajunnisa Mehrajunnisa, Fauzia JabeenThe purpose of this study is identifying and ranking the various antecedents or enablers that will enhance performance through employee suggestion schemes (ESSs) in…
The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction : Supermarkets in Fiji
Neale J. Slack, Gurmeet SinghThe purpose of this study is to determine the effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction in the…
Role of artificial intelligence in operations environment: a review and bibliometric analysis
Pavitra Dhamija, Surajit Bag“Technological intelligence” is the capacity to appreciate and adapt technological advancements, and “artificial intelligence” is the key to achieve persuasive operational…
A thorough Six Sigma DMAIC application for household appliance manufacturing systems: Oven door-panel alignment case
Meryem Uluskan, Ezgi Pınar OdaThe purpose of this study is to analyze door-panel alignment defects seen in built-in ovens manufactured in one household appliances company's plant. Alignment defects in…
Exploratory study: Determine which dimensions enhance the levels of employee engagement to improve organisational effectiveness
Hester Nienaber, Nico MartinsEmployee engagement recently emerged as a promising mechanism to improve organisational effectiveness and accordingly reduce the performance gap. This paper empirically…
Debunking the myth of industry 4.0 in health care: insights from a systematic literature review
Mauro Cavallone, Rocco PalumboIndustry 4.0, artificial intelligence and digitalization have got a momentum in health care. However, scholars and practitioners do not agree on their implications on…
CSR intellectual structure in management and tourism
Francisco Espasandin-Bustelo, Beatriz Palacios-Florencio, Javier Sánchez-Rivas GarcíaCorporate social responsibility (CSR) research intellectual structures are analysed and compared on the basis of the main international journals of management and tourism.
Using Lean Six Sigma implied assumptions
Victor E. KaneThe intent of this work is to state the implied assumptions that define the setting for using a Lean Six Sigma (LSS) business strategy to conduct successful improvement projects.
The “service excellence chain”: an empirical investigation in the healthcare field
Roberta Guglielmetti Mugion, Flaminia Musella, Laura Di Pietro, Martina ToniThe linkage between internal and external satisfaction is an understudied topic in the service field. This study aims to address this gap by proposing an original research…
Establishing a link among total quality management, market orientation and organizational performance: An empirical investigation
Hari Lal BhaskarThis paper presents findings of a survey on total quality management (TQM) practices adopted by the Indian manufacturing organizations. The purpose of this paper is to…
Understanding critical demographic variables affecting patient safety culture from nurses' viewpoints
Chih-Yi Chi, Chih-Hsuan Huang, Yii-Ching Lee, Cheng-Feng Wu, Hsin-Hung WuThe purpose of this study is to identify critical demographic variables that would significant influence each dimension of patient safety culture. Understanding nurses'…
Modeling enablers of supply chain quality risk management: a grey-DEMATEL approach
Anupama Prashar, Shikha AggarwalThe purpose of this paper is to recognize and model the enablers of supply chain quality risk management (SCQRM) through an empirical study in the Indian automotive companies.
A study of the balancing of lean thinking and stakeholder salience in decision-making
Bruce H. Bader, M. Affan Badar, Suhansa Rodchua, Alister McLeodThis research brings together two streams of thought applied to decision-making: lean thinking and stakeholder theory. Both have been identified as ways to improve…
The quality movement's three operational paradigms: a text mining venture
Daniel CarnerudThis study aims to analyze four text-mining studies of quality management (QM) to illustrate and problematize how the research on quality has informed the quality paradigm…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen access:
hybridEditor:
- Dr Alexander Douglas
Further Information
