The TQM Journal
Issue(s) available: 91 – From Volume: 20 Issue: 1, to Volume: 34 Issue: 7

Volume 34
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Volume 30
Volume 29
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Volume 27
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Volume 24
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Volume 22
Volume 21
Detection of unusual scores of individual students for immediate remedy according to daily assessment data
Nursuhana Alauddin, Shu YamadaThe availability of daily assessment data in a centralized monitoring system at school provides the opportunity to detect unusual scores soon after the assessment is…
A decision support system to evaluate the quality and warranty policies for remanufactured products
Swee Kuik, Joowon Ban, Li Diong, Xiaolie QiThis paper proposes optimisation models to evaluate and examine the selling of extended warranty policies in terms of improved profits in producing/marketing…
Quality and costs in health care: using target costing in support of bundled payment programs
Leonardo Sedevich-FonsThe main purpose of this study is to provide healthcare institutions with a management accounting framework that helps them achieve their quality goals and cost targets…
Structural equation modelling – artificial neural network based hybrid approach for assessing quality of university cafeteria services
Meryem UluskanThis study aims to show the effectiveness and applicability of artificial intelligence applications in the measurement and evaluation of university services. Universities…
Quality 4.0 transition framework for Tanzanian manufacturing industries
Deusdedith Pastory Maganga, Ismail W.R. TaifaThis research aimed at developing the Quality 4.0 transition framework for Tanzanian manufacturing industries.
A study on critical failure factors of Design for Six Sigma in Indian companies: results from a pilot survey
Shreeranga Bhat, Jiju Antony, Gijo E.V., Rajesh Koul, Elizabeth A. Cudney, Ayon ChakrabortyWhile Six Sigma (SS) has been deployed effectively in Indian manufacturing and service sectors as a process improvement methodology, the implementation of Design for Six…
Applicability of healthcare service quality models and dimensions: future research directions
Javed Ali, Ahmad Jusoh, Norhalimah Idris, Khalil Md Nor, Yulin Wan, Alhamzah F. Abbas, Ahmed H. AlsharifThe purpose of this study is to explore the literature of healthcare service quality for identifying and analyzing the healthcare service quality models and dimensions and…
Turning crises into opportunities in the service sector: how to build antifragility in small and medium service enterprises
Vincenzo Corvello, Saverino Verteramo, Carlo GiglioThis work aims at investigating the variables that foster antifragility in the context of small and medium-sized service companies (service SMEs).
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
María Belén Ortiz, Stanislav KarapetrovicAugmentation of an ISO 10001 code system for healthcare worker (HW) satisfaction with ISO/IEC 27701 and ISO/IEC 29184 privacy-related subsystems is shown. Four specific…
Decision-making framework for supplier selection using an integrated MCDM approach in a lean-agile-resilient-green environment: evidence from Indian automotive sector
Atul Kumar Sahu, Mahak Sharma, Rakesh D. Raut, Anoop Kumar Sahu, Nitin Kumar Sahu, Jiju Antony, Guilherme Luz TortorellaToday, proficient practices are required to stimulate along various boundaries of the supply chain (SC) to exploit manufacturing resources economically, effectually and…
The evolution and future of lean Six Sigma 4.0
Jiju Antony, Olivia McDermott, Daryl Powell, Michael SonyThis purpose of this study is to provide an overview of the current state of research on Lean Six Sigma (LSS) and Industry 4.0 and the key aspects of the relationships…
Factors that enhance the perceived quality and student satisfaction of specialized postgraduate programs: the role of identity
Soohyun Park, Kilsun KimThis study identifies the factors that postgraduate service management programs (PSMPs) in Korean Universities can use to gain competitive advantage.
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan: a descriptive qualitative study
Rania Albsoul, Muhammad Ahmed Alshyyab, Baraa Ayed Al Odat, Nermeen Borhan Al Dwekat, Batool Emad Al-masri, Fatima Abdulsattar Alkubaisi, Salsabil Awni Flefil, Majd Hussein Al-Khawaldeh, Ragad Ayman Sa'ed, Maha Waleed Abu Ajamieh, Gerard FitzgeraldThe purpose of this paper is to explore the perceptions of operating room staff towards the use of the World Health Organization Surgical Safety Checklist in a tertiary…
Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception
Benedetta Esposito, Maria Rosaria Sessa, Daniela Sica, Ornella MalandrinoThis paper investigates the extent to which the COVID-19 pandemic has accelerated service innovation in the restaurant sector. It explores the use of digital technologies…
People-related TQM practices: the role of metaperceptions
Nicola Cobelli, Ludovico Bullini Orlandi, Roberto BurroThe authors investigate the role of people-related Total Quality Management (TQM) practices, specifically metaperceptions, in hearing care students' vocational…
Green drivers and green enablers in pharmaceuticals supply chain: in the context of an emerging economy
Kali Charan Sabat, Bala Krishnamoorthy, Som Sekhar BhattacharyyaThe purpose of this study was to comprehend the current state of green supply chain management (GSCM) and its drivers and enablers in the pharmaceutical supply chains (PSCs).
Digitalization and academic research: knowing of and using digital services and software to develop scientific papers
Federico Brunetti, Angelo Bonfanti, Andrea Chiarini, Virginia VannucciThis paper explores how digitalization affects the academic research publication process by taking into account the perspective of management scholars. It provides an…
Identifying factors affecting waste production throughout the construction project life cycle and proposing BIM-based solutions
Solmaz Ahmadzadeh Amid, Esmatullah Noorzai, Mahmood GolabchiBecause the construction industry is one of the largest waste producers, understanding the primary reasons for waste production is essential. The goal of this study is to…
Perceived quality: in search of a definition
Andrey Solin, Adrienne CurryThis paper aims to present a review of extant literature representing attempts to define perceived quality and to propose a new definition. Perceived quality (PQ) is a…
Leanness assessment of a complex assembly line using integrated value stream mapping: a case study
Narpat Ram Sangwa, Kuldip Singh SangwanThis paper proposes an integrated value stream mapping (VSM) for a complex assembly line to improve the leanness of a complex automotive component manufacturing organization.
Lean and its impact on sustainability performance in service companies: results from a pilot study
Fabiane Letícia Lizarelli, Ayon Chakraborty, Jiju Antony, Raja Jayaraman, Matheus Borges Carneiro, Sandy FurtererThe purpose of this empirical research is to understand the application of Lean practices (technical and social) and tools in the service sector, whose implementation is…
The place of ISO 18404:2015 in organisational improvement
Radouane Oudrhiri, Mustafa Al-Balushi, Stuart Anwyl, Anthony Bendell, Sabet Chamie, Shirley Yvonne Coleman, Mark Hayman, Roger Hilton, Osama Ahmad Melhem, Jayeshkumat Patel, Steve Ward, Simon White, Peter WhitehouseThis paper gives the background to the ISO 18404:2015 standard and explains its rationale. It aims to correct misconceptions and erroneous statements about the standard…
Characterizing the integration of BRC food safety certification and lean tools: the case of an Ecuadorian packaging company
Juan Sebastián Bravo-Paliz, Sonia Valeria Avilés-SacotoWorldwide, companies are interested in improving processes and reaching high levels of quality through the adoption of various systems. For example, they implement quality…
Recognizing the legacy of the TQM Journal: a bibliometric analysis of Scopus indexed publications (2008 - 2021)
Navjit Singh, Simran AroraThe purpose of this paper is to examine the trends in research published by the TQM Journal since its indexing in the Scopus database in 2008. The paper intends to offer a…
“Hi! How can I help you today?”: investigating the quality of chatbots–millennials relationship within the fashion industry
Grazia Murtarelli, Carolina Collina, Stefania RomentiChatbots represent one of the most relevant trends within the communication settings and the management of relationships with consumers. New generations, such as…
In-transit interventions using real-time data in Australian berry supply chains
Ruben Rendon-Benavides, Roberto Perez-Franco, Rose Elphick-Darling, Lluís M. Plà-Aragonés, Fernando Gonzalez Aleu, Teresa Verduzco-Garza, Ana V. Rodriguez-ParralThe objective of this paper is to contribute to Australian berry supply chains with a relevant identification regarding the possible data driven interventions that…
Green creativity, TQM and business sustainability of large manufacturing firms in Malaysia
Nagwan Abdulwahab AlQershi, Roselina Binti Ahmad Saufi, Nik Maheran Nik Muhammad, Mohd Nor Hakimin Bin Yusoff, Ramayah ThurasamyThis paper examines the effect of green creativity (GC) on the business sustainability (BS) of large manufacturing firms (LMFs) in Malaysia and investigates the mediating…
Top management team heterogeneity and economic performance: a micro-foundations perspective of academic business venturing
Mauro Sciarelli, Giovanni C. Landi, Lorenzo Turriziani, Anna PriscoThis research focuses on the relationship between Top Management Team heterogeneity (TMT) and University Spin-Offs (USOs) economic performance according to a…
Understanding the impact of Green supply chain management practices on operational competitive capabilities
Sehrish Huma, Danish Ahmed Siddiqui, Waqar AhmedThe purpose of this research is twofold: first, to investigate the impact of the adoption of green supply chain practices (GSCPs) on various parameters of competitive…
A critical review of implementing lean and simulation to improve resource utilization and patient experience in outpatient clinics
Abdulqader Al-Kaf, Raja Jayaraman, Kudret Demirli, Mecit Can Emre Simsekler, Hussam Ghalib, Dima Quraini, Murat TuzcuThe purpose of this paper is to explore and critically review the existing literature on applications of Lean Methodology (LM) and Discrete-Event Simulation (DES) to…
The implementation of Lean Six Sigma framework in the Indian context: a review and suggestions for future research
G. Citybabu, S. YaminiThe purpose of this work is to gain insights about Lean Six Sigma (LSS) in the Indian context by reviewing the related literature for one decade based on various…
The quest for attractiveness of publicly owned libraries: a service quality perspective
Rocco PalumboPublicly owned libraries deliver a fundamental public service, fostering the citizens' access to knowledge. However, little is known about the factors underpinning the…
Continuous improvement behaviors and impacts on innovation
Fabiane Letícia Lizarelli, José Carlos de Toledo, Lillian Do Nascimento Gambi, Celso Luiz GonçalvesThis paper investigates whether adopting continuous improvement (CI) behaviors is related to better radical and incremental product and process innovation performance and…
Lean in industry 4.0 is accelerating manufacturing excellence – A DEMATEL analysis
Ravindra OjhaThe purpose of this research paper is to study the digital accelerators in conjunction with lean manufacturing enablers in the technology driven Industry 4.0 (I4.0) and…
Strategies for successful deployment and sustainment of Lean Six Sigma in healthcare sector in India: a multi-level perspective
Shreeranga Bhat, E.V. Gijo, Jiju Antony, Jennifer CrossThis study aims to present Lean Six Sigma (LSS) deployment and sustainment strategies for the healthcare sector from a multi-level perspective. The objective is to present…
Assessment of patient safety culture in two emergency departments in Australia: a cross sectional study
Muhammad A. Alshyyab, Rania A. Albsoul, Frances B. Kinnear, Rami A. Saadeh, Sireen M. Alkhaldi, Erika Borkoles, Gerard FitzgeraldPatient safety culture is a vital element to create patient safety in healthcare organisations. Emergency department (ED) professionals operate in unstable conditions that…
The effect of different types of intelligence on organizational performance
Mahdi Moradi, Mahdi Salehi, Sadeq MozanThe present study aims to assess different intelligence types' effect on the auditor's organizational performance (OP) with the mediatory role of social capital (SC) in Iraq.
Quality 4.0 conceptualisation: an emerging quality management concept for manufacturing industries
Deusdedith Pastory Maganga, Ismail W.R. TaifaQuality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current…
An empirical assessment of enterprise information systems success in a developing country: the Jordanian experience
Manaf Al-Okaily, Aws Al-OkailyThe paper discusses the assessment of enterprise information systems (EIS) success in an organizational context is one area that is not sufficiently researched. This lack…
Lean management practices perception and their influence on organizational performance in a public Higher Education Institution
Leander Luiz Klein, Kelmara Mendes Vieira, Diego Russowsky Marçal, Jeferson Roberto Lima PereiraThe purpose of this paper is to explore the perception of Lean management practices by public servants of a Higher Education Institution (HEI) and its influence on the…
Prioritization of critical success factors for sustainable Lean Six Sigma implementation in Indian healthcare organizations using best-worst-method
Vikas Swarnakar, Anthony Bagherian, A.R. SinghRecent years have seen an increased demand for healthcare services, presenting a need to improve service quality through the deployment of sustainable Lean Six Sigma…
Communicating responsible management and the role of blockchain technology: social media analytics for the luxury fashion supply chain
Kunle Francis Oguntegbe, Nadia Di Paola, Roberto VonaTo communicate their sustainability and responsible management practices to the public, firms can leverage digital technologies both at the organisational and managerial…
Investigating the role of crowdsourcing in improving the quality of production processes: a systematic literature review
Michele Grimaldi, Silvia Vermicelli, Livio CricelliIn recent years, crowdsourcing – an open and innovative model for outsourcing tasks to a crowd – has become popular for production processes, allowing organizations and…
Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan: a systematic review
Hsin-Hung Wu, Yii-Ching Lee, Chih-Hsuan Huang, Li LiSafety activities have been initiated in healthcare organizations in Taiwan, but little is known about the performance and trends of safety culture on a timely basis. This…
Unlocking value with a crowdsourcing configuration of smart city: a system dynamic simulation
Andrea Caporuscio, Maria Cristina Pietronudo, Francesco Schiavone, Daniele LeoneThe paper aims to explore the value generated by a specific configuration of a smart city's infrastructure by proposing a comparison between a silos configuration versus a…
Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE
Mariam Ali Ramadan, Maha Khalifa Al Dhaheri, Maher Maalouf, Jiju Antony, Shreeranga Bhat, E. V. GijoThe hotel industry is one of the primary sectors contributing to every country's economy by promoting and reinforcing tourism. The pandemic situation across the globe is…
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed, Ahmed Al Asheq, Ezaz Ahmed, Ujjal Yaman Chowdhury, Tahir Sufi, Md. Golam MostofaThe purpose of this study is to determine how consumers perceive restaurant service in Bangladesh. The goal of this study is to determine the impact of perceived service…
Familiar worldwide: how PDO products reflect quality in consumers' appraisal and behaviour
Pierluigi Toma, Francesco Manta, Domenico Morrone, Francesco CampobassoThe present study focuses on the role of PDO certification in fostering the quality perception of certified-food consumers – highlighting the difference between quality…
Measuring Internet banking service quality: an empirical evidence
Rouf Ahmad Mir, Raja Rameez, Nida TahirThis study aims to empirically develop a reliable and valid instrument measuring the online service quality in the context of the banking sector in India.
A case study on implementing Lean Six Sigma: DMAIC methodology in aluminum profiles extrusion process
Hassan Araman, Yahya SalehThis paper aims to investigate the sources of variation in aluminum profiles hot extrusion process for the purpose of process capability improvement at National Aluminum…
Examination of aspects of pro-consumer refund system
Kateryna Lysenko-Ryba, Dominik Zimon, Peter Madzík, Eva ŠírováPro-consumer refund system (PCRS) should be understood as a process in customer service, within which activities are related to the handling of goods that do not meet…
Understanding customers hospital experience and value co-creation behavior
Çağlar Samsa, Alpaslan YüceThe purpose of this paper is to test what experience value factors are required to constitute customer value co-creation behavior.
Exploring gamers' crowdsourcing engagement in Pokémon Go communities
Shavneet Sharma, Neale Slack, Kritika Devi, Tuma Greig, Samantha NaiduWith the increasing popularity of online games like Pokémon Go, a new wave of crowdsourcing communities have emerged, allowing gamers to collaborate, communicate and share…
Toward digital transformation in healthcare: a framework for remote monitoring adoption
Daniele Binci, Gabriele Palozzi, Francesco ScafartoDigital transformation (DT) is a priority for the healthcare sector. In many countries, it is still considered in the early stages with an underestimation of its benefits…
Antecedents of kaizen culture and its effect on operational performance: perspective of manufacturing companies in Malaysia
Kong Siew Mui, Rajendran Muthuveloo, Josephine Ie Lyn ChanThe purpose of this research is to examine the effect of kaizen culture on innovation and operational performance of electrical and electronic manufacturing companies in…
A data examination on a supermarket dataset in Taiwan
Yung Tai Tang, Hao-Wei Yang, Ming-Min Lo, Hsin-Hung WuThe purpose of this study is to focus on a database from a supermarket for market segmentation.
Challenges of knowledge management in the public sector: evidence from the King Abdullah Award for Excellence in Jordan
Shaker A. Aladwan, Tamara A. AL-Yakoub, Ali M. AdailehThe aim of this paper is to undertake an exploration of the challenges related to knowledge management (KM) within public sector organisations in Jordan.
What contributes to auditee satisfaction in external ISO 9001 audits?
Jan Lenning, Ida Gremyr, Hendry RaharjoThis study aims to explore factors that contribute to auditee satisfaction in external audit fieldwork of ISO 9001, and relationships between these factors.
An assessment of the EMAS standard in developing an effective environmental strategy: an analysis of certified companies in Italy
Federica Murmura, Laura Bravi, Gilberto SantosThe study provides an overview of the Eco-Management and Audit Scheme (EMAS) standard and its potential in helping a company to improve its environmental performance. The…
Agility enhancement through agile manufacturing implementation: a case study
Rahul Kumar, Kanwarpreet Singh, Sanjiv Kumar JainDynamic business environment has a deep influence on production and management related exercises. In order to remain competitive, organization needs to coordinate with…
Understanding the process of patient empowerment and their well-being in the context of outpatient services
Malliga Marimuthu, Seyedeh Khadijeh Taghizadeh, Jay KandampullyThis study has conceptualized and empirically investigated how the psychological empowerment process is generated from a patient's cognitive knowledge and participation at…
Lean accounting: a structured literature review
Rafael Figueira Alves, Julio Vieira Neto, Daniel Luiz de Mattos Nascimento, Flavio Ezequiel de Andrade, Guilherme Luz Tortorella, Jose Arturo Garza-ReyesThe purpose of the paper is to perform a review and analyze the literature on lean accounting (LA) to develop insights into how LA research is developing, offering a…
Facilitating SMEs' profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment
Kari Lepistö, Minna Saunila, Juhani UkkoThis study investigates the effect of total quality management (TQM) on small and medium enterprises (SMEs) ' profitability by examining whether the new TQM dimensions of…
The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers
Hsiu-Fen LinBy extending the existing service quality dimensions and reflecting the low-cost carriers (LCCs) context, the purpose ot this study aims to develop the research model to…
A comprehensive framework for classification and selection of H4.0 digital technologies affecting healthcare processes in the grey environment
Hadi Balouei Jamkhaneh, Guilherme Luz Tortorella, Sahar Valipour Parkouhi, Reza ShahinThis study seeks to provide a conceptual framework for the classification and selection of Healthcare 4.0 (H4.0) digital technologies affecting healthcare processes.
Mapping the customer centric weather index insurance service design using quality function deployment
Pankaj Singh, Gaurav AgrawalThe present paper aims to propose a framework on weather index insurance (WII) service design by using quality function deployment (QFD).
New perspectives of experiential tourism: an exploratory analysis of live virtual tours during the COVID-19 outbreak
Piero Mastroberardino, Giuseppe Calabrese, Flora Cortese, Miriam PetraccaThis paper aims to find out if it is possible to consider live virtual tours, in the connotation assumed during the COVID-19 outbreak, as experiential tourism products…
Corporate social responsibility and performances of firms operating in the tourism and hospitality industry
Gianluca Goffi, Lorenzo Masiero, Tonino PencarelliThe purpose of the study is to assess whether a relationship exists between corporate social responsibility (CSR) engagement and tour operators' performances.
Implementing just-in-time inventory management to address contextual operational issues: a case study of a commercial livestock farm in southern Nigeria
Daniel E. Ufua, Ayodotun S. Ibidunni, Thanos Papadopoulos, Oluwatoyin A. Matthew, Rehmat Khatoon, Mayowa G. AgboolaThis research focuses on the implementation of Just-in-Time (JIT) inventory management, drawing on a case study of a commercial livestock farm located in a swampy area of…
The role of 3S in big data quality: a perspective on operational performance indicators using an integrated approach
Pratima Verma, Vimal Kumar, Ankesh Mittal, Bhawana Rathore, Ajay Jha, Muhammad Sabbir RahmanThis study aims to provide insight into the operational factors of big data. The operational indicators/factors are categorized into three functional parts, namely…
Conceptualizing Industry 4.0 readiness model dimensions: an exploratory sequential mixed-method study
Jiju Antony, Michael Sony, Olivia McDermottOrganizations use Industry 4.0 readiness models to evaluate their preparedness prior to the implementation of Industry 4.0. Though there are many studies on Industry 4.0…
Incorporating customer profitability analysis into quality management systems
Leonardo Sedevich-FonsThe specific purpose of this article is to describe customer profitability analysis and evaluate its compatibility with quality management systems. Besides, its more…
Reinforcing the significance of human factor in achieving quality performance in data-driven supply chain management
Sanjana Mondal, Kaushik SamaddarThe paper aims to explore the various dimensions of human factor relevant for integrating data-driven supply chain quality management practices (DDSCQMPs) with…
Productivity of gig workers on crowdsourcing platforms through artificial intelligence and gamification: a multi-theoretical approach
Abhishek Behl, Brinda Sampat, Sahil RajGig workers form the backbone of any crowdsourcing platform where they showcase their talent and choose a job of their choice and freedom. The study explores the role of…
A new fuzzy approach for managing data governance implementation relevant activities
Sadra Ahmadi, Mohammad Mahdi Tavana, Sajjad Shokouhyar, Mina DortajThe purpose of this paper is to propose an approach for managing relevant factors and activities for implementing data governance in an organization. The process of…
A literature review on total quality management (models, frameworks, and tools and techniques) in higher education
Naga Vamsi Krishna Jasti, V. Venkateswaran, Srinivas Kota, Kuldip Singh SangwanThe purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last…
Accreditation and ranking of higher education institutions (HEIs): review, observations and recommendations for the Indian higher education system
Jerald Ozee Fernandes, Balgopal SinghThe higher education system has been entrusted globally to provide quality education, especially to the youth, and equip them with required skills and capabilities. The…
Assessment of quality performance in the Egyptian manufacturing industry
Ahmed Rashad ElMelegy, Mohamad Alnajem, Nour AlbuloushiThe purpose of this study was to examine the quality performance of the Egyptian manufacturing industry based on Flynn's quality management practices framework.
Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study
Jiju Antony, Olivia McDermott, Michael SonyQuality 4.0 has a unique potential to create a competitive advantage for organisations by improving customer experience and enhancing profitability. The purpose of this…
Uncovering inefficiencies in the workers’ compensation industry using Lean methodology
Omar Taha, Thomas A. Mazzuchi, Shahram Sarkani, Jiju Antony, Sandra FurtererThe purpose of this paper is to apply Lean in the workers’ compensation industry. It focuses on identifying patterns of repetitive non-value-added transnational activities…
A conceptual framework for a systemic understanding of barriers during lean implementation
Praveen Puram, Michael Sony, Jiju Antony, Anand GurumurthyMultiple organisations which have attempted to implement lean production/manufacturing/thinking have failed to achieve significant benefits. Practitioners and researchers…
Complaint management model of manufacturing products using text mining and potential failure identification
Ririn Diar Astanti, Ivana Carissa Sutanto, The Jin AiThis paper aims to propose a framework on complaint management system for quality management by applying the text mining method and potential failure identification that…
The myth of a direct relationship between organizational culture and TQM: propositions and challenges for research
Mohamed Haffar, Khalil Ahmad Al-Hyari, Ramdane Djebarni, Ahmed Al-Shamali, Muhammad Abdul Aziz, Sarah Al-ShamaliThis paper aims to report the results of a comprehensive literature review concerned with exploring the distinctive roles of the underlying multidimensional psychological…
Effect of total quality management practices on nonfinancial performance: an empirical analysis of automotive engineering industry in Ethiopia
Mohamed Abdi, Ajit Pal SinghThe purpose of this study is to explore the total quality management (TQM) practices and identify their effect on the nonfinancial performance (NFP) in the automotive…
Symbiotic relationship between robotics and Lean Manufacturing: a case study involving line balancing
Juliano Endrigo Sordan, Pedro Carlos Oprime, Marcio Lopes Pimenta, Franco Lombardi, Paolo ChiabertThe present paper aims to demonstrate the potential of integration between industrial robotics and Lean Manufacturing (LM) approach to increase the efficiency of an assembly line.
Critical analysis of internal audit processes carried out by Brazilian companies
Geraldo P. Melo Filho, Vitor William Batista Martins, Izabela Simon Rampasso, Osvaldo Luiz Gonçalves Quelhas, Jefferson Souza Pinto, Dirceu Silva, Lauro Osiro, Rosley AnholonThe main objective of this study is to analyze internal audit processes performed by Brazilian companies considering ISO 19011:2018 guidelines.
Data-driven quality improvement approach to reducing waste in manufacturing
Rose Clancy, Dominic O'Sullivan, Ken BrutonData-driven quality management systems, brought about by the implementation of digitisation and digital technologies, is an integral part of improving supply chain…
Proposing total quality management as a buffer between global software development challenges and project success
Syed Danial Hashmi, Khurram Shahzad, Muhammad IzharThis study aims to empirically investigate the relationship between different global software development (GSD) challenges (management, process, social, technical and…
The intermediary role of organizational performance as a driver of total quality management and enterprise resource planning towards achieving organizational excellence: the moderating role of demographic factors
Hassan Saleh Al-Dhaafri, Mohammed Saleh AlosaniThe study's goal is to look at how total quality management (TQM), enterprise resource planning (ERP) and organizational performance interact to affect organizational excellence.
The effect of supply chain agility and lean practices on operational performance: a resource-based view and dynamic capabilities perspective
Umair Manzoor, Sajjad Ahmad Baig, Muhammad Hashim, Abdul Sami, Hakeem-Ur Rehman, Ifrah SajjadIn today's global economy, developing supply chain agility (SCA) and lean practices (LP) as resource-based view and dynamic capabilities are essential for firms to sustain…
Make-in-India and Industry 4.0: technology readiness of select firms, barriers and socio-technical implications
Mohit Goswami, Yash DaultaniIn this research, the emphasis is multifold. First objective is to study differences amongst India's Make-in-India, Germany's Industry 4.0 and China's Made-in-China 2025…
Technology and leadership styles: a review of trends between 2003 and 2021
Pavitra Dhamija, Andrea Chiarini, Shara ShaplaLeadership style denotes the behavioural pattern of a leader, which bears on employee's attitude, perception about organization, manager and job satisfaction. The…
QMS external quality auditors’ education framework: findings from an iterative Delphi study
Roslina Ab Wahid, Nigel Peter GriggThe paper aims to describe the development of an open curriculum framework of external quality auditors (EQAs) education. The study was commissioned by accreditation body…
Near-shoring versus far-shoring: effects on customer perceived quality and purchase intention
Annarita Colamatteo, Fabio Cassia, Marcello SansoneDriven by the disruptive effects of the Covid-19 pandemic, the ongoing debate about the international location of firms' manufacturing activities has increasingly…
Total Quality Management in higher education: a literature review on barriers, customers and accreditation
Naga Vamsi Krishna Jasti, V. Venkateswaran, Srinivas KotaThe purpose of this paper is to analyze the evolution of Total Quality Management (TQM) in terms of barriers, customers and accreditation in higher education (HE) over the…
Big data-driven supply chain and performance: a resource-based view
Shampy Kamboj, Shruti RanaThe main objective of this paper is to study the role of supply chain performance (SCP) as a mediator between big data-driven supply chain (BDDSC) and firm sustainable…
A reprise of TQM practices among construction enterprises in Nigeria
Oluwayomi Kayode BabatundeStudies on total quality management (TQM) implementation among construction enterprises in Nigeria have used few TQM constructs and variables and yielded fragmented…
The relationship between different types of leadership, client's identity, and self-confidence and auditors' impartiality
Mahdi Salehi, Alireza Ghaderi, Habibe Hashemisima, Zohreh ZahediThis paper aims to assess the effect of different leadership types, the client's identity and auditors' self-confidence on auditors' impartiality.
Exploring enablers of modularity in healthcare service delivery
Gyan PrakashThis paper explores the enablers of modular healthcare services.
Examining the integration of continuous improvement and strategic planning in select pharmaceutical companies in India: a case study
Harjit Kaur, Sanjay KaushikThe objective of the study is to examine the extent to which pharmaceutical companies in India rely on traditional planning approaches rather than the new learning…
Assessment of patient safety culture during COVID-19: a cross-sectional study in a tertiary a-level hospital in China
Chih-Hsuan Huang, Ying Wang, Hsin-Hung Wu, Lee Yii-ChingThe aims of this study are to (1) evaluate physicians and nurses' perspectives on patient safety culture amid the COVID-19 pandemic and (2) integrate the emotional…
Quality 4.0 and its impact on organizational performance: an integrative viewpoint
Jiju Antony, Michael Sony, Sandra Furterer, Olivia McDermott, Matthew PepperQuality 4.0 is managing quality during the fourth industrial revolution. It is used by modern-day organizations as a strategy to compete and thrive in the marketplace. The…
Social media: a blessing or a curse? Voice of owners in the beauty and wellness industry
Kulvinder Kaur, Pawan KumarThe rise in the use of Internet technologies and social media has shifted the marketing practices from offline to online. This study aims to determine the pros and cons of…
Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices
Mauro Cavallone, Rocco PalumboSoft total quality management (STQM) is a requisite for the successful implementation of hard total quality management interventions. However, there is limited empirical…
Project management performance of construction projects in Jordan: a comparative study of ISO 9001-certified and non-certified companies
Rateb Jalil Sweis, Mais JaradatThis paper aims to investigate the differences between the certified and non-certified ISO 9001 construction companies in terms of construction projects' performance in Jordan.
Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The case of the Greek citizen's service centers
Evangelos Psomas, Nancy Bouranta, Maria Koemtzi, Efthalia KeramidaCitizen's service centers (CSCs) are front-end delivery public points which aim to reduce bureaucratic procedures and improve citizens' services. The present study, based…
Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy
Linda Gabbianelli, Tonino PencarelliThe purpose of the paper is to investigate the marketing and communication activities carried out by small management consulting firms and how they relate to customers.
Air quality management using genetic algorithm based heuristic fuzzy time series model
Lalit Bhagat, Gunjan Goyal, Dinesh C.S. Bisht, Mangey Ram, Yigit KazancogluThe purpose of this paper is to provide a better method for quality management to maintain an essential level of quality in different fields like product quality, service…
A systematic and network-based analysis of data-driven quality management in supply chains and proposed future research directions
Rohit Agrawal, Vishal Ashok Wankhede, Anil Kumar, Sunil LuthraThis work aims to review past and present articles about data-driven quality management (DDQM) in supply chains (SCs). The motive behind the review is to identify…
Digital supplier selection reinforcing supply chain quality management systems to enhance firm's performance
Manu Sharma, Sudhanshu JoshiThe geographical scattering of physical facilities in conventional supply chains enforces firms to shift toward digital supply chains (DSCs). While switching to DSCs, the…
Strategic issues of big data analytics applications for managing health-care sector: a systematic literature review and future research agenda
Rajesh Kumar Singh, Saurabh Agrawal, Abhishek Sahu, Yigit KazancogluThe proposed article is aimed at exploring the opportunities, challenges and possible outcomes of incorporating big data analytics (BDA) into health-care sector. The…
The soft side of TQM and teachers job satisfaction: an empirical investigation in primary and secondary education
Niki Glaveli, Fotios Vouzas, Myrsine RoumeliotouThe current study provides insights on the application of critical soft TQM practices in primary and secondary education and their impact on teachers' job satisfaction (TJS).
Influence of data-driven supply chain quality management on organizational performance: evidences from retail industry
Anil Kumar, Rohit Kumar Singh, Sachin ModgilThe objective of the study is to test a conceptual model based on the interrelation between data-driven supply chain quality management practices (DDSCQMP) and the…
Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services
Anabela Maria Bello de Figueiredo Marcos, Arnaldo Fernandes de Matos CoelhoThe objective of this paper is to understand the relationships between service quality, perceived value and satisfaction because several studies endeavored to model these…
Evaluation of machine tool substitute under data-driven quality management system: a hybrid decision-making approach
Atul Kumar Sahu, Anup Kumar, Anoop Kumar Sahu, Nitin Kumar SahuToday, industrial revolutions demands advanced technologies, means, mediums, tactics and so forth for optimizing their operating behavior and opportunities. It is probed…
Comparing psychological characteristics with organizational conflicts and occupational innovation barriers
Mahdi Salehi, Mahmoud Lari Dashtbayaz, Saeid HomayounThis study aims to assess the auditor's psychological characteristics (self-consciousness, envy, prejudice, trust, cautiousness, happiness, agility, shyness…
An evaluation of documentation requirements for ISO 9001 compliance in scrum projects
Anuradha Mathrani, Shanuka Wickramasinghe, Nihal Palitha JayamahaQuality management standards (e.g. ISO 9001) lead to process conformance in the realization of quality goods and services; however, they can be rather document intensive…
The conceptual framework on integrated flexibility: an evolution to data-driven supply chain management
Anurodhsingh Khanuja, Rajesh Kumar JainThis paper aims to establish a relationship between supply chain integration (SCI) and supply chain flexibility (SCF) to develop a two-dimensional approach, i.e…
Online content responsiveness strategies in the hospitality context: exploratory insights and a research agenda
Maria Vincenza Ciasullo, Raffaella Montera, Rocco PalumboThe article investigates different types of strategies for managing user-generated content (UGC) and provides some insights into their implications.
Improvements to healthcare waste management at regional referral hospitals in Tanzania using the KAIZEN approach
Hisahiro Ishijima, Noriyuki Miyamoto, Fares Masaule, Raynold JohnThe purpose of this study is to see how the 5S-KAIZEN-TQM approach can contribute to improve the management of healthcare waste (HCW) in the regional level public…
A relational analysis of drivers and barriers of lean manufacturing
Bharat Singh Patel, Murali Sambasivan, R. Panimalar, R. Hari KrishnaThe purpose of this study is to categorize and analyse the drivers and barriers of Lean Manufacturing (LM) and subsequently, based on the structural model develop a house…
The role of the museumscape on positive word of mouth: examining Italian museums
Emanuela Conti, Massimiliano Vesci, Paola Castellani, Chiara RossatoThis study aims to develop an all-encompassing model to analyse various aspects of atmospherics, including components of the museum space and its physical surroundings…
What enables doctoral degree holders to get a job? A journey through doctoral students' satisfaction with educational services
Mauro Cavallone, Rosalba Manna, Rocco PalumboDoctoral degrees are generally the highest level of education provided by educational institutions in Western countries. Nevertheless, doctoral degree holders – i.e…
Extrovert integrated management systems
Maria Gianni, Katerina GotzamaniThe purpose of this research is twofold; firstly, to propose and test a measuring instrument for the efficient and effective integration of management systems (MSs)…
TQM's presence within legal systems: example of impact on Australian higher education
Fernando F. Padró, Karen Trimmer, Heejin Chang, Jonathan H. GreenThe purpose of this study is to investigate the extent to which TQM has influenced the legal system in Australia, an area seldom investigated in the quality or legal literature.
Innovation diffusion in tourism: how information about blockchain is exchanged and characterized on twitter
Francesco Bolici, Chiara Acciarini, Lucia Marchegiani, Luca PiroloTechnological innovations provide huge opportunities to expand and revolutionize the scope of products and services offered. This is particularly true for tourism, which…
Collaborative design in public services: a wicked problem-reframing case
Patrícia Moura e Sá, Catarina Frade, Fernanda Jesus, Mónica Lopes, Teresa Maneca Lima, Vitor RaposoWicked problems require collaborative innovation approaches. Understanding the problem from the users' perspective is essential. Based on a complex and ill-defined case…
Examining the role of dialogic communication and trust in donation-based crowdfunding tasks using information quality perspective
Abhishek Behl, Pankaj Dutta, Pratima Sheorey, Rajesh Kumar SinghThe study explores the role of dialogic public communication and information quality (IQ) in evaluating the operational performance of donation-based crowdfunding (DBC…
Understanding sustainability – the case of building blocks in Tanzania and Uganda
Raine Isaksson, Apollo BuregyeyaThe purpose of this paper is to describe sustainability of hollow and solid blocks in sub-Saharan Africa.
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas