The TQM Journal
Issue(s) available: 75 – From Volume: 20 Issue: 1, to Volume: 32 Issue: 3
Category:
Managing Quality
Volume 32
Volume 31
Volume 30
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Issue 6 2018
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Issue 4 2018 Kaizen: An Ancient Operational Innovation Strategy for Organizations Of The XXI Century
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Issue 3 2018
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Issue 2 2018
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Issue 1 2018
Volume 29
Volume 28
Volume 27
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Issue 5 2015
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Issue 2 2015 Selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference
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Issue 1 2015
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
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Issue 5 2010
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Issue 3 2010 Selected papers from the International Conference on Quality and Service Sciences, Verona, 2009 a combined conference of the yearly QMOD and ToulonVerona Conferences
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Issue 2 2010
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Issue 1 2010
Volume 21
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Issue 6 2009
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Issue 5 2009
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Issue 3 2009
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Issue 2 2009 Attaining sustainability from organisational excellence to sustainable excellence for people, planet and profitability
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Issue 1 2009
Volume 20
Implementing supplier management strategies for supply chain sustainability risks in multinational companies
Uta Juettner, Katharina Windler, André Podleisek, Maya Gander, Sandrina MeldauIn a time where stakeholders increasingly demand social, environmental, and economic sustainability, mismanaging suppliers can impose substantial sustainability risks for…
The Six Sigma framework improves the awareness and management of supply-chain risk
Roy Andersson, Yinef Pardillo-BaezModern supply chains are at risk as a result of increasing disturbance. The use of Lean and Six Sigma’'s values, methods and tools can be one option to analyze, prevent…
Measuring the influence of hospitality organizational climate on employee turnover tendency
Amit DattaThis study aims to identify the underlying dimensions of hospitality organizational climate and then measure the influence of it on employee turnover tendency.
Service quality of student services and student satisfaction: the mediating effect of cross-functional collaboration
Anwar Khamis Alsheyadi, Jawaher AlbalushiThe purpose of this paper is twofold: first, to examine the interaction of tangibles, reliability, assurance, responsiveness and empathy dimensions of the service quality…
Industry practices on the rework of defective products: survey results
João Cláudio Soares, Sérgio Sousa, Anabela TeresoThe general objective of this research was to identify the practices of the mass production industries, on the decisions related to the detection of defective products and…
Development of the critical success decision criteria for an equitable order sharing in an extended enterprise
Ismail W.R. Taifa, Steve G. Hayes, Iain Duncan StalkerThis study identifies and ranks the appropriate critical success decision criteria (CSDC) for the bulk order distribution (sharing) amongst multiple manufacturers…
‘Manufacturing is coming home’: does reshoring improve perceived product quality?
Fabio CassiaRecently, many firms have reshored manufacturing activities back to their home countries to increase customer perceptions of product quality. However, there is no evidence…
Online wine purchasing: a comparison between South Africa and Italy
Nicola Cobelli, Georgina WilkinsonThe purpose of this study is to explore South African and Italian consumers' attitude toward online wine purchasing. In detail, through the application of the technology…
The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty
Andriani Kusumawati, Karisma Sri RahayuTo test the effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty to the visitors of natural nuanced…
Quality and innovation as drivers for manufacturing competitiveness of automotive parts suppliers
Luz María Valdez-de la Rosa, Luis Alberto Villarreal-Villarreal, Gustavo Alarcón-MartínezThe purpose of this paper is to identify the causal relationship between the independent variables such as process quality and product innovation in regard to the…
Mitigating counterfeit risk in the supply chain: an empirical study
John F. Kros, Mauro Falasca, Scott Dellana, William J. RoweThe purpose of this paper is to adopt a contingency theory from a quality perspective to develop a model for assessing the impact of counterfeit prevention efforts on…
New perspectives from technology adoption in senior cohousing facilities
Margherita Angioni, Fabio MussoThe purpose of this paper is to analyse the integration of industry 4.0 related technologies of telehealth within innovative housing models addressed to senior population…
What enables doctoral degree holders to get a job? A journey through doctoral students' satisfaction with educational services
Mauro Cavallone, Rosalba Manna, Rocco PalumboDoctoral degrees are generally the highest level of education provided by educational institutions in Western countries. Nevertheless, doctoral degree holders – i.e…
Exploring product–service systems in the digital era: a socio-technical systems perspective
Ai Qiang Li, Nicholas Rich, Pauline Found, Maneesh Kumar, Steve BrownIn the age of Industry 4.0, digital advancement is reshaping manufacturing models towards product–service systems (PSS). The drivers, readiness and challenges to move to a…
Improving customer satisfaction and loyalty through mHealth service digitalization: New challenges for Italian pharmacists
Nicola Cobelli, Andrea ChiariniThe main purpose of this exploratory study is to investigate the attitude of pharmacists, as small- and medium-sized enterprise (SME) owners, toward new technologies, and…
Establishing link between quality management and supply chain risk management: A fuzzy AHP approach
Kunal GangulyThe purpose of this paper is to present a comprehensive framework for quality-related performance measures linked to supply chain risk (SCR) by analyzing and framing them…
The role of risk management in buyer-supplier relationships with a preferred customer status for total quality management
Roberta Pellegrino, Nicola Costantino, Danilo TauroThis paper provides a comprehensive risk management framework for buyer-supplier relationships where the buyer has the status of a preferred customer with the supplier.
The digitalization in EMAS-registered organizations: evidences from Italy and Poland
Rossella Canestrino, Marek Ćwiklicki, Piotr Kafel, Magdalena Wojnarowska, Pierpaolo MaglioccaThe aim of this paper is to investigate the scope of digitalization in the EMAS-registered organizations for better understanding its extent in environmental committed…
Design of experiments in the service industry: a critical literature review and future research directions
Jiju Antony, Elisabeth Viles, Alexandre Fonseca Torres, Taynara Incerti de Paula, Marcelo Machado Fernandes, Elizabeth A. CudneyThe purpose of the article is to present the results of a critical literature review (CLR) on Design of experiments (DoE) in the service industry.
Mitigating manifest supply chain disruptions
Jason M. Riley, Richard Klein, Janis Miller, V. SridharanThe purpose of this paper is to understand if organizations can leverage recovery/continuous improvement (RCI) capabilities and two competencies to mitigate manifest…
Think with me, or think for me? On the future role of artificial intelligence in marketing strategy formulation
Theresa Eriksson, Alessandro Bigi, Michelle BoneraThis paper explores if and how Artificial Intelligence can contribute to marketing strategy formulation.
The contribution of digitalisation to business longevity from a competitiveness perspective
Chiara Rossato, Paola CastellaniThis paper aims to examine how long-lived firms can further develop through digitalisation in terms of actions, conditions and effects from a competitiveness perspective.
The relationship between soft and hard quality management practices, innovation and organizational performance in higher education
Mauro Sciarelli, Mohamed Hani Gheith, Mario TaniThis study aims to empirically investigate the effects of both soft and hard quality management (QM) on innovation and organizational performance. It also examines the…
Essential ingredients for the implementation of Quality 4.0: A narrative review of literature and future directions for research
Michael Sony, Jiju Antony, Jacqueline Ann DouglasQuality 4.0 is concerned with managing quality in the Industry 4.0 era. Specifically, its focus is on which digital tools are used to enhance an organization’s ability to…
Development of a roadmap for Lean Six Sigma implementation and sustainability in a Scottish packing company
Verónica Flor Vallejo, Jiju Antony, Jacqueline Ann Douglas, Paul Alexander, Michael SonyLean Six Sigma (LSS) is a continuous improvement methodology that has been adopted by several companies as a strategy to increase their competitive advantage. However, due…
The moderating role of transport chain location in cargo theft risk
Daniel Ekwall, Björn LantzThe purpose of this paper is to explore cargo theft risk and security for different product types at different locations along a transport chain.
Digital transformation challenges: strategies emerging from a multi-stakeholder approach
Federico Brunetti, Dominik T. Matt, Angelo Bonfanti, Alberto De Longhi, Giulio Pedrini, Guido OrzesThis paper proposes adequate strategies that companies, public administrators and organisations in the education industry can undertake to successfully face the challenges…
The problem of fear in TQM – causes, consequences and reduction methods – a literature review
Marek BugdolThe primary objective of the paper is to present the role and meaning of fear in organizations implementing TQM. The author's intention is to identify the causes of fear…
Continuous improvement framework to develop cultural change: case study, capital goods company
Gorka Unzueta, Aritz Esnaola, Jose Alberto EgurenIn this study, a frame of reference was developed to adapt and execute a continuous improvement process (CIP) for reinforcing a continuous improvement (CI) culture in an…
Future research avenues of cost of quality: A systematic literature review
Christina Dimitrantzou, Evangelos Psomas, Fotios VouzasThe purpose of this paper is to identify the future research suggestions which have been made by several authors with regard to cost of quality (CoQ) and to group them…
Mobile chat servitization in the customer journey: from social capability to social suitability
Letizia Lo Presti, Giulio Maggiore, Vittoria MarinoMobile instant messaging (MIM) is changing how we communicate with customers transforming what we used to buy as products into services. Servitization is the strategy by…
Dimensions and triggers of memorable tourism experiences: evidence from Italian social enterprises
Paola Castellani, Angelo Bonfanti, Rossella Canestrino, Pierpaolo MaglioccaThis paper explores the dimensions and triggers of memorable tourism experiences (MTEs) from the service provider perspective. Specifically, it focuses on MTEs offered by…
Adopting Six Sigma DMAIC for environmental considerations in process industry environment
Anupama PrasharThe aim of the study is to develop and apply a continuous improvement (CI) framework by introducing environmental considerations into the Six Sigma DMAIC…
Role of artificial intelligence in operations environment: a review and bibliometric analysis
Pavitra Dhamija, Surajit Bag“Technological intelligence” is the capacity to appreciate and adapt technological advancements, and “artificial intelligence” is the key to achieve persuasive operational…
A thorough Six Sigma DMAIC application for household appliance manufacturing systems: Oven door-panel alignment case
Meryem Uluskan, Ezgi Pınar OdaThe purpose of this study is to analyze door-panel alignment defects seen in built-in ovens manufactured in one household appliances company's plant. Alignment defects in…
The contribution of preoccupation with failure to TQM, crisis management and HR aiming to overcome crises
Christina Nizamidou, Fotios VouzasThe purpose of this paper is binary. At first, it explores the contribution of preoccupation with failure to total quality management (TQM) and crisis management (CM)…
Debunking the myth of industry 4.0 in health care: insights from a systematic literature review
Mauro Cavallone, Rocco PalumboIndustry 4.0, artificial intelligence and digitalization have got a momentum in health care. However, scholars and practitioners do not agree on their implications on…
Using Lean Six Sigma implied assumptions
Victor E. KaneThe intent of this work is to state the implied assumptions that define the setting for using a Lean Six Sigma (LSS) business strategy to conduct successful improvement projects.
Impact of Industry4.0/ICTs, Lean Six Sigma and quality management systems on organisational performance
Neeraj Yadav, Ravi Shankar, Surya Prakash SinghThis paper compares impact of Industry 4.0 / emerging information and communication Technologies (ICTs), for example, Internet of things (IOT), machine learning…
An empirical longitudinal study of adoption of lean management in India
Jayaraman RajagopalanTo identify the factors that need to be addressed by Indian industry to steeply ramp up its production and productivity in the coming years, so as to achieve the goal of…
Proposal guidelines to implement the concepts of industry 4.0 into information technology companies
Tairine Pravadelli Cunha, Mirian Picinini Méxas, André Cantareli da Silva, Osvaldo Luiz Gonçalves QuelhasThe goal of this work is to propose guidelines for the Information Technology (IT) companies in Brazil to implement the concepts of Industry 4.0.
On Quality 4.0 in project-based industries
Jan EmblemsvågProject-based industries seem ignored in the quality management literature. These industries have some peculiarities that warrant attention, and the purpose of this paper…
The “service excellence chain”: an empirical investigation in the healthcare field
Roberta Guglielmetti Mugion, Flaminia Musella, Laura Di Pietro, Martina ToniThe linkage between internal and external satisfaction is an understudied topic in the service field. This study aims to address this gap by proposing an original research…
Establishing a link among total quality management, market orientation and organizational performance: An empirical investigation
Hari Lal BhaskarThis paper presents findings of a survey on total quality management (TQM) practices adopted by the Indian manufacturing organizations. The purpose of this paper is to…
Online content responsiveness strategies in the hospitality context: exploratory insights and a research agenda
Maria Vincenza Ciasullo, Raffaella Montera, Rocco PalumboThe article investigates different types of strategies for managing user-generated content (UGC) and provides some insights into their implications.
Modeling enablers of supply chain quality risk management: a grey-DEMATEL approach
Anupama Prashar, Shikha AggarwalThe purpose of this paper is to recognize and model the enablers of supply chain quality risk management (SCQRM) through an empirical study in the Indian automotive companies.
The quality movement's three operational paradigms: a text mining venture
Daniel CarnerudThis study aims to analyze four text-mining studies of quality management (QM) to illustrate and problematize how the research on quality has informed the quality paradigm…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen access:
hybridEditor:
- Dr Alexander Douglas
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