The TQM Journal

Detection of unusual scores of individual students for immediate remedy according to daily assessment data

Nursuhana Alauddin, Shu Yamada

The availability of daily assessment data in a centralized monitoring system at school provides the opportunity to detect unusual scores soon after the assessment is…

A decision support system to evaluate the quality and warranty policies for remanufactured products

Swee Kuik, Joowon Ban, Li Diong, Xiaolie Qi

This paper proposes optimisation models to evaluate and examine the selling of extended warranty policies in terms of improved profits in producing/marketing…

Quality and costs in health care: using target costing in support of bundled payment programs

Leonardo Sedevich-Fons

The main purpose of this study is to provide healthcare institutions with a management accounting framework that helps them achieve their quality goals and cost targets…

Structural equation modelling – artificial neural network based hybrid approach for assessing quality of university cafeteria services

Meryem Uluskan

This study aims to show the effectiveness and applicability of artificial intelligence applications in the measurement and evaluation of university services. Universities…

Quality 4.0 transition framework for Tanzanian manufacturing industries

Deusdedith Pastory Maganga, Ismail W.R. Taifa

This research aimed at developing the Quality 4.0 transition framework for Tanzanian manufacturing industries.

A study on critical failure factors of Design for Six Sigma in Indian companies: results from a pilot survey

Shreeranga Bhat, Jiju Antony, Gijo E.V., Rajesh Koul, Elizabeth A. Cudney, Ayon Chakraborty

While Six Sigma (SS) has been deployed effectively in Indian manufacturing and service sectors as a process improvement methodology, the implementation of Design for Six…

Applicability of healthcare service quality models and dimensions: future research directions

Javed Ali, Ahmad Jusoh, Norhalimah Idris, Khalil Md Nor, Yulin Wan, Alhamzah F. Abbas, Ahmed H. Alsharif

The purpose of this study is to explore the literature of healthcare service quality for identifying and analyzing the healthcare service quality models and dimensions and…

Turning crises into opportunities in the service sector: how to build antifragility in small and medium service enterprises

Vincenzo Corvello, Saverino Verteramo, Carlo Giglio

This work aims at investigating the variables that foster antifragility in the context of small and medium-sized service companies (service SMEs).

Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare

María Belén Ortiz, Stanislav Karapetrovic

Augmentation of an ISO 10001 code system for healthcare worker (HW) satisfaction with ISO/IEC 27701 and ISO/IEC 29184 privacy-related subsystems is shown. Four specific…

Decision-making framework for supplier selection using an integrated MCDM approach in a lean-agile-resilient-green environment: evidence from Indian automotive sector

Atul Kumar Sahu, Mahak Sharma, Rakesh D. Raut, Anoop Kumar Sahu, Nitin Kumar Sahu, Jiju Antony, Guilherme Luz Tortorella

Today, proficient practices are required to stimulate along various boundaries of the supply chain (SC) to exploit manufacturing resources economically, effectually and…

The evolution and future of lean Six Sigma 4.0

Jiju Antony, Olivia McDermott, Daryl Powell, Michael Sony

This purpose of this study is to provide an overview of the current state of research on Lean Six Sigma (LSS) and Industry 4.0 and the key aspects of the relationships…

Factors that enhance the perceived quality and student satisfaction of specialized postgraduate programs: the role of identity

Soohyun Park, Kilsun Kim

This study identifies the factors that postgraduate service management programs (PSMPs) in Korean Universities can use to gain competitive advantage.

Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan: a descriptive qualitative study

Rania Albsoul, Muhammad Ahmed Alshyyab, Baraa Ayed Al Odat, Nermeen Borhan Al Dwekat, Batool Emad Al-masri, Fatima Abdulsattar Alkubaisi, Salsabil Awni Flefil, Majd Hussein Al-Khawaldeh, Ragad Ayman Sa'ed, Maha Waleed Abu Ajamieh, Gerard Fitzgerald

The purpose of this paper is to explore the perceptions of operating room staff towards the use of the World Health Organization Surgical Safety Checklist in a tertiary…

Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception

Benedetta Esposito, Maria Rosaria Sessa, Daniela Sica, Ornella Malandrino

This paper investigates the extent to which the COVID-19 pandemic has accelerated service innovation in the restaurant sector. It explores the use of digital technologies…

People-related TQM practices: the role of metaperceptions

Nicola Cobelli, Ludovico Bullini Orlandi, Roberto Burro

The authors investigate the role of people-related Total Quality Management (TQM) practices, specifically metaperceptions, in hearing care students' vocational…

Green drivers and green enablers in pharmaceuticals supply chain: in the context of an emerging economy

Kali Charan Sabat, Bala Krishnamoorthy, Som Sekhar Bhattacharyya

The purpose of this study was to comprehend the current state of green supply chain management (GSCM) and its drivers and enablers in the pharmaceutical supply chains (PSCs).

Digitalization and academic research: knowing of and using digital services and software to develop scientific papers

Federico Brunetti, Angelo Bonfanti, Andrea Chiarini, Virginia Vannucci

This paper explores how digitalization affects the academic research publication process by taking into account the perspective of management scholars. It provides an…

Identifying factors affecting waste production throughout the construction project life cycle and proposing BIM-based solutions

Solmaz Ahmadzadeh Amid, Esmatullah Noorzai, Mahmood Golabchi

Because the construction industry is one of the largest waste producers, understanding the primary reasons for waste production is essential. The goal of this study is to…

Perceived quality: in search of a definition

Andrey Solin, Adrienne Curry

This paper aims to present a review of extant literature representing attempts to define perceived quality and to propose a new definition. Perceived quality (PQ) is a…

Leanness assessment of a complex assembly line using integrated value stream mapping: a case study

Narpat Ram Sangwa, Kuldip Singh Sangwan

This paper proposes an integrated value stream mapping (VSM) for a complex assembly line to improve the leanness of a complex automotive component manufacturing organization.

Lean and its impact on sustainability performance in service companies: results from a pilot study

Fabiane Letícia Lizarelli, Ayon Chakraborty, Jiju Antony, Raja Jayaraman, Matheus Borges Carneiro, Sandy Furterer

The purpose of this empirical research is to understand the application of Lean practices (technical and social) and tools in the service sector, whose implementation is…

The place of ISO 18404:2015 in organisational improvement

Radouane Oudrhiri, Mustafa Al-Balushi, Stuart Anwyl, Anthony Bendell, Sabet Chamie, Shirley Yvonne Coleman, Mark Hayman, Roger Hilton, Osama Ahmad Melhem, Jayeshkumat Patel, Steve Ward, Simon White, Peter Whitehouse

This paper gives the background to the ISO 18404:2015 standard and explains its rationale. It aims to correct misconceptions and erroneous statements about the standard…

Characterizing the integration of BRC food safety certification and lean tools: the case of an Ecuadorian packaging company

Juan Sebastián Bravo-Paliz, Sonia Valeria Avilés-Sacoto

Worldwide, companies are interested in improving processes and reaching high levels of quality through the adoption of various systems. For example, they implement quality…

Recognizing the legacy of the TQM Journal: a bibliometric analysis of Scopus indexed publications (2008 - 2021)

Navjit Singh, Simran Arora

The purpose of this paper is to examine the trends in research published by the TQM Journal since its indexing in the Scopus database in 2008. The paper intends to offer a…

“Hi! How can I help you today?”: investigating the quality of chatbots–millennials relationship within the fashion industry

Grazia Murtarelli, Carolina Collina, Stefania Romenti

Chatbots represent one of the most relevant trends within the communication settings and the management of relationships with consumers. New generations, such as…

In-transit interventions using real-time data in Australian berry supply chains

Ruben Rendon-Benavides, Roberto Perez-Franco, Rose Elphick-Darling, Lluís M. Plà-Aragonés, Fernando Gonzalez Aleu, Teresa Verduzco-Garza, Ana V. Rodriguez-Parral

The objective of this paper is to contribute to Australian berry supply chains with a relevant identification regarding the possible data driven interventions that…

Green creativity, TQM and business sustainability of large manufacturing firms in Malaysia

Nagwan Abdulwahab AlQershi, Roselina Binti Ahmad Saufi, Nik Maheran Nik Muhammad, Mohd Nor Hakimin Bin Yusoff, Ramayah Thurasamy

This paper examines the effect of green creativity (GC) on the business sustainability (BS) of large manufacturing firms (LMFs) in Malaysia and investigates the mediating…

Top management team heterogeneity and economic performance: a micro-foundations perspective of academic business venturing

Mauro Sciarelli, Giovanni C. Landi, Lorenzo Turriziani, Anna Prisco

This research focuses on the relationship between Top Management Team heterogeneity (TMT) and University Spin-Offs (USOs) economic performance according to a…

Understanding the impact of Green supply chain management practices on operational competitive capabilities

Sehrish Huma, Danish Ahmed Siddiqui, Waqar Ahmed

The purpose of this research is twofold: first, to investigate the impact of the adoption of green supply chain practices (GSCPs) on various parameters of competitive…

A critical review of implementing lean and simulation to improve resource utilization and patient experience in outpatient clinics

Abdulqader Al-Kaf, Raja Jayaraman, Kudret Demirli, Mecit Can Emre Simsekler, Hussam Ghalib, Dima Quraini, Murat Tuzcu

The purpose of this paper is to explore and critically review the existing literature on applications of Lean Methodology (LM) and Discrete-Event Simulation (DES) to…

The implementation of Lean Six Sigma framework in the Indian context: a review and suggestions for future research

G. Citybabu, S. Yamini

The purpose of this work is to gain insights about Lean Six Sigma (LSS) in the Indian context by reviewing the related literature for one decade based on various…

The quest for attractiveness of publicly owned libraries: a service quality perspective

Rocco Palumbo

Publicly owned libraries deliver a fundamental public service, fostering the citizens' access to knowledge. However, little is known about the factors underpinning the…

Continuous improvement behaviors and impacts on innovation

Fabiane Letícia Lizarelli, José Carlos de Toledo, Lillian Do Nascimento Gambi, Celso Luiz Gonçalves

This paper investigates whether adopting continuous improvement (CI) behaviors is related to better radical and incremental product and process innovation performance and…

Lean in industry 4.0 is accelerating manufacturing excellence – A DEMATEL analysis

Ravindra Ojha

The purpose of this research paper is to study the digital accelerators in conjunction with lean manufacturing enablers in the technology driven Industry 4.0 (I4.0) and…

Strategies for successful deployment and sustainment of Lean Six Sigma in healthcare sector in India: a multi-level perspective

Shreeranga Bhat, E.V. Gijo, Jiju Antony, Jennifer Cross

This study aims to present Lean Six Sigma (LSS) deployment and sustainment strategies for the healthcare sector from a multi-level perspective. The objective is to present…

Assessment of patient safety culture in two emergency departments in Australia: a cross sectional study

Muhammad A. Alshyyab, Rania A. Albsoul, Frances B. Kinnear, Rami A. Saadeh, Sireen M. Alkhaldi, Erika Borkoles, Gerard Fitzgerald

Patient safety culture is a vital element to create patient safety in healthcare organisations. Emergency department (ED) professionals operate in unstable conditions that…

The effect of different types of intelligence on organizational performance

Mahdi Moradi, Mahdi Salehi, Sadeq Mozan

The present study aims to assess different intelligence types' effect on the auditor's organizational performance (OP) with the mediatory role of social capital (SC) in Iraq.

Quality 4.0 conceptualisation: an emerging quality management concept for manufacturing industries

Deusdedith Pastory Maganga, Ismail W.R. Taifa

Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current…

An empirical assessment of enterprise information systems success in a developing country: the Jordanian experience

Manaf Al-Okaily, Aws Al-Okaily

The paper discusses the assessment of enterprise information systems (EIS) success in an organizational context is one area that is not sufficiently researched. This lack…

Lean management practices perception and their influence on organizational performance in a public Higher Education Institution

Leander Luiz Klein, Kelmara Mendes Vieira, Diego Russowsky Marçal, Jeferson Roberto Lima Pereira

The purpose of this paper is to explore the perception of Lean management practices by public servants of a Higher Education Institution (HEI) and its influence on the…

Prioritization of critical success factors for sustainable Lean Six Sigma implementation in Indian healthcare organizations using best-worst-method

Vikas Swarnakar, Anthony Bagherian, A.R. Singh

Recent years have seen an increased demand for healthcare services, presenting a need to improve service quality through the deployment of sustainable Lean Six Sigma…

Communicating responsible management and the role of blockchain technology: social media analytics for the luxury fashion supply chain

Kunle Francis Oguntegbe, Nadia Di Paola, Roberto Vona

To communicate their sustainability and responsible management practices to the public, firms can leverage digital technologies both at the organisational and managerial…

Investigating the role of crowdsourcing in improving the quality of production processes: a systematic literature review

Michele Grimaldi, Silvia Vermicelli, Livio Cricelli

In recent years, crowdsourcing – an open and innovative model for outsourcing tasks to a crowd – has become popular for production processes, allowing organizations and…

Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan: a systematic review

Hsin-Hung Wu, Yii-Ching Lee, Chih-Hsuan Huang, Li Li

Safety activities have been initiated in healthcare organizations in Taiwan, but little is known about the performance and trends of safety culture on a timely basis. This…

Unlocking value with a crowdsourcing configuration of smart city: a system dynamic simulation

Andrea Caporuscio, Maria Cristina Pietronudo, Francesco Schiavone, Daniele Leone

The paper aims to explore the value generated by a specific configuration of a smart city's infrastructure by proposing a comparison between a silos configuration versus a…

Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE

Mariam Ali Ramadan, Maha Khalifa Al Dhaheri, Maher Maalouf, Jiju Antony, Shreeranga Bhat, E. V. Gijo

The hotel industry is one of the primary sectors contributing to every country's economy by promoting and reinforcing tourism. The pandemic situation across the globe is…

The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service

Selim Ahmed, Ahmed Al Asheq, Ezaz Ahmed, Ujjal Yaman Chowdhury, Tahir Sufi, Md. Golam Mostofa

The purpose of this study is to determine how consumers perceive restaurant service in Bangladesh. The goal of this study is to determine the impact of perceived service…

Familiar worldwide: how PDO products reflect quality in consumers' appraisal and behaviour

Pierluigi Toma, Francesco Manta, Domenico Morrone, Francesco Campobasso

The present study focuses on the role of PDO certification in fostering the quality perception of certified-food consumers – highlighting the difference between quality…

Measuring Internet banking service quality: an empirical evidence

Rouf Ahmad Mir, Raja Rameez, Nida Tahir

This study aims to empirically develop a reliable and valid instrument measuring the online service quality in the context of the banking sector in India.

A case study on implementing Lean Six Sigma: DMAIC methodology in aluminum profiles extrusion process

Hassan Araman, Yahya Saleh

This paper aims to investigate the sources of variation in aluminum profiles hot extrusion process for the purpose of process capability improvement at National Aluminum…

Examination of aspects of pro-consumer refund system

Kateryna Lysenko-Ryba, Dominik Zimon, Peter Madzík, Eva Šírová

Pro-consumer refund system (PCRS) should be understood as a process in customer service, within which activities are related to the handling of goods that do not meet…

Understanding customers hospital experience and value co-creation behavior

Çağlar Samsa, Alpaslan Yüce

The purpose of this paper is to test what experience value factors are required to constitute customer value co-creation behavior.

Exploring gamers' crowdsourcing engagement in Pokémon Go communities

Shavneet Sharma, Neale Slack, Kritika Devi, Tuma Greig, Samantha Naidu

With the increasing popularity of online games like Pokémon Go, a new wave of crowdsourcing communities have emerged, allowing gamers to collaborate, communicate and share…

Toward digital transformation in healthcare: a framework for remote monitoring adoption

Daniele Binci, Gabriele Palozzi, Francesco Scafarto

Digital transformation (DT) is a priority for the healthcare sector. In many countries, it is still considered in the early stages with an underestimation of its benefits…

Antecedents of kaizen culture and its effect on operational performance: perspective of manufacturing companies in Malaysia

Kong Siew Mui, Rajendran Muthuveloo, Josephine Ie Lyn Chan

The purpose of this research is to examine the effect of kaizen culture on innovation and operational performance of electrical and electronic manufacturing companies in…

A data examination on a supermarket dataset in Taiwan

Yung Tai Tang, Hao-Wei Yang, Ming-Min Lo, Hsin-Hung Wu

The purpose of this study is to focus on a database from a supermarket for market segmentation.

Challenges of knowledge management in the public sector: evidence from the King Abdullah Award for Excellence in Jordan

Shaker A. Aladwan, Tamara A. AL-Yakoub, Ali M. Adaileh

The aim of this paper is to undertake an exploration of the challenges related to knowledge management (KM) within public sector organisations in Jordan.

What contributes to auditee satisfaction in external ISO 9001 audits?

Jan Lenning, Ida Gremyr, Hendry Raharjo

This study aims to explore factors that contribute to auditee satisfaction in external audit fieldwork of ISO 9001, and relationships between these factors.

An assessment of the EMAS standard in developing an effective environmental strategy: an analysis of certified companies in Italy

Federica Murmura, Laura Bravi, Gilberto Santos

The study provides an overview of the Eco-Management and Audit Scheme (EMAS) standard and its potential in helping a company to improve its environmental performance. The…

Agility enhancement through agile manufacturing implementation: a case study

Rahul Kumar, Kanwarpreet Singh, Sanjiv Kumar Jain

Dynamic business environment has a deep influence on production and management related exercises. In order to remain competitive, organization needs to coordinate with…

Understanding the process of patient empowerment and their well-being in the context of outpatient services

Malliga Marimuthu, Seyedeh Khadijeh Taghizadeh, Jay Kandampully

This study has conceptualized and empirically investigated how the psychological empowerment process is generated from a patient's cognitive knowledge and participation at…

Lean accounting: a structured literature review

Rafael Figueira Alves, Julio Vieira Neto, Daniel Luiz de Mattos Nascimento, Flavio Ezequiel de Andrade, Guilherme Luz Tortorella, Jose Arturo Garza-Reyes

The purpose of the paper is to perform a review and analyze the literature on lean accounting (LA) to develop insights into how LA research is developing, offering a…

Facilitating SMEs' profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment

Kari Lepistö, Minna Saunila, Juhani Ukko

This study investigates the effect of total quality management (TQM) on small and medium enterprises (SMEs) ' profitability by examining whether the new TQM dimensions of…

The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers

Hsiu-Fen Lin

By extending the existing service quality dimensions and reflecting the low-cost carriers (LCCs) context, the purpose ot this study aims to develop the research model to…

A comprehensive framework for classification and selection of H4.0 digital technologies affecting healthcare processes in the grey environment

Hadi Balouei Jamkhaneh, Guilherme Luz Tortorella, Sahar Valipour Parkouhi, Reza Shahin

This study seeks to provide a conceptual framework for the classification and selection of Healthcare 4.0 (H4.0) digital technologies affecting healthcare processes.

Mapping the customer centric weather index insurance service design using quality function deployment

Pankaj Singh, Gaurav Agrawal

The present paper aims to propose a framework on weather index insurance (WII) service design by using quality function deployment (QFD).

New perspectives of experiential tourism: an exploratory analysis of live virtual tours during the COVID-19 outbreak

Piero Mastroberardino, Giuseppe Calabrese, Flora Cortese, Miriam Petracca

This paper aims to find out if it is possible to consider live virtual tours, in the connotation assumed during the COVID-19 outbreak, as experiential tourism products…

Corporate social responsibility and performances of firms operating in the tourism and hospitality industry

Gianluca Goffi, Lorenzo Masiero, Tonino Pencarelli

The purpose of the study is to assess whether a relationship exists between corporate social responsibility (CSR) engagement and tour operators' performances.

Implementing just-in-time inventory management to address contextual operational issues: a case study of a commercial livestock farm in southern Nigeria

Daniel E. Ufua, Ayodotun S. Ibidunni, Thanos Papadopoulos, Oluwatoyin A. Matthew, Rehmat Khatoon, Mayowa G. Agboola

This research focuses on the implementation of Just-in-Time (JIT) inventory management, drawing on a case study of a commercial livestock farm located in a swampy area of…

The role of 3S in big data quality: a perspective on operational performance indicators using an integrated approach

Pratima Verma, Vimal Kumar, Ankesh Mittal, Bhawana Rathore, Ajay Jha, Muhammad Sabbir Rahman

This study aims to provide insight into the operational factors of big data. The operational indicators/factors are categorized into three functional parts, namely…

Conceptualizing Industry 4.0 readiness model dimensions: an exploratory sequential mixed-method study

Jiju Antony, Michael Sony, Olivia McDermott

Organizations use Industry 4.0 readiness models to evaluate their preparedness prior to the implementation of Industry 4.0. Though there are many studies on Industry 4.0…

Incorporating customer profitability analysis into quality management systems

Leonardo Sedevich-Fons

The specific purpose of this article is to describe customer profitability analysis and evaluate its compatibility with quality management systems. Besides, its more…

Reinforcing the significance of human factor in achieving quality performance in data-driven supply chain management

Sanjana Mondal, Kaushik Samaddar

The paper aims to explore the various dimensions of human factor relevant for integrating data-driven supply chain quality management practices (DDSCQMPs) with…

Productivity of gig workers on crowdsourcing platforms through artificial intelligence and gamification: a multi-theoretical approach

Abhishek Behl, Brinda Sampat, Sahil Raj

Gig workers form the backbone of any crowdsourcing platform where they showcase their talent and choose a job of their choice and freedom. The study explores the role of…

A new fuzzy approach for managing data governance implementation relevant activities

Sadra Ahmadi, Mohammad Mahdi Tavana, Sajjad Shokouhyar, Mina Dortaj

The purpose of this paper is to propose an approach for managing relevant factors and activities for implementing data governance in an organization. The process of…

A literature review on total quality management (models, frameworks, and tools and techniques) in higher education

Naga Vamsi Krishna Jasti, V. Venkateswaran, Srinivas Kota, Kuldip Singh Sangwan

The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last…

Accreditation and ranking of higher education institutions (HEIs): review, observations and recommendations for the Indian higher education system

Jerald Ozee Fernandes, Balgopal Singh

The higher education system has been entrusted globally to provide quality education, especially to the youth, and equip them with required skills and capabilities. The…

Assessment of quality performance in the Egyptian manufacturing industry

Ahmed Rashad ElMelegy, Mohamad Alnajem, Nour Albuloushi

The purpose of this study was to examine the quality performance of the Egyptian manufacturing industry based on Flynn's quality management practices framework.

Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study

Jiju Antony, Olivia McDermott, Michael Sony

Quality 4.0 has a unique potential to create a competitive advantage for organisations by improving customer experience and enhancing profitability. The purpose of this…

Uncovering inefficiencies in the workers’ compensation industry using Lean methodology

Omar Taha, Thomas A. Mazzuchi, Shahram Sarkani, Jiju Antony, Sandra Furterer

The purpose of this paper is to apply Lean in the workers’ compensation industry. It focuses on identifying patterns of repetitive non-value-added transnational activities…

A conceptual framework for a systemic understanding of barriers during lean implementation

Praveen Puram, Michael Sony, Jiju Antony, Anand Gurumurthy

Multiple organisations which have attempted to implement lean production/manufacturing/thinking have failed to achieve significant benefits. Practitioners and researchers…

Complaint management model of manufacturing products using text mining and potential failure identification

Ririn Diar Astanti, Ivana Carissa Sutanto, The Jin Ai

This paper aims to propose a framework on complaint management system for quality management by applying the text mining method and potential failure identification that…

The myth of a direct relationship between organizational culture and TQM: propositions and challenges for research

Mohamed Haffar, Khalil Ahmad Al-Hyari, Ramdane Djebarni, Ahmed Al-Shamali, Muhammad Abdul Aziz, Sarah Al-Shamali

This paper aims to report the results of a comprehensive literature review concerned with exploring the distinctive roles of the underlying multidimensional psychological…

Effect of total quality management practices on nonfinancial performance: an empirical analysis of automotive engineering industry in Ethiopia

Mohamed Abdi, Ajit Pal Singh

The purpose of this study is to explore the total quality management (TQM) practices and identify their effect on the nonfinancial performance (NFP) in the automotive…

Symbiotic relationship between robotics and Lean Manufacturing: a case study involving line balancing

Juliano Endrigo Sordan, Pedro Carlos Oprime, Marcio Lopes Pimenta, Franco Lombardi, Paolo Chiabert

The present paper aims to demonstrate the potential of integration between industrial robotics and Lean Manufacturing (LM) approach to increase the efficiency of an assembly line.

Critical analysis of internal audit processes carried out by Brazilian companies

Geraldo P. Melo Filho, Vitor William Batista Martins, Izabela Simon Rampasso, Osvaldo Luiz Gonçalves Quelhas, Jefferson Souza Pinto, Dirceu Silva, Lauro Osiro, Rosley Anholon

The main objective of this study is to analyze internal audit processes performed by Brazilian companies considering ISO 19011:2018 guidelines.

Data-driven quality improvement approach to reducing waste in manufacturing

Rose Clancy, Dominic O'Sullivan, Ken Bruton

Data-driven quality management systems, brought about by the implementation of digitisation and digital technologies, is an integral part of improving supply chain…

Proposing total quality management as a buffer between global software development challenges and project success

Syed Danial Hashmi, Khurram Shahzad, Muhammad Izhar

This study aims to empirically investigate the relationship between different global software development (GSD) challenges (management, process, social, technical and…

The intermediary role of organizational performance as a driver of total quality management and enterprise resource planning towards achieving organizational excellence: the moderating role of demographic factors

Hassan Saleh Al-Dhaafri, Mohammed Saleh Alosani

The study's goal is to look at how total quality management (TQM), enterprise resource planning (ERP) and organizational performance interact to affect organizational excellence.

The effect of supply chain agility and lean practices on operational performance: a resource-based view and dynamic capabilities perspective

Umair Manzoor, Sajjad Ahmad Baig, Muhammad Hashim, Abdul Sami, Hakeem-Ur Rehman, Ifrah Sajjad

In today's global economy, developing supply chain agility (SCA) and lean practices (LP) as resource-based view and dynamic capabilities are essential for firms to sustain…

Make-in-India and Industry 4.0: technology readiness of select firms, barriers and socio-technical implications

Mohit Goswami, Yash Daultani

In this research, the emphasis is multifold. First objective is to study differences amongst India's Make-in-India, Germany's Industry 4.0 and China's Made-in-China 2025…

Technology and leadership styles: a review of trends between 2003 and 2021

Pavitra Dhamija, Andrea Chiarini, Shara Shapla

Leadership style denotes the behavioural pattern of a leader, which bears on employee's attitude, perception about organization, manager and job satisfaction. The…

QMS external quality auditors’ education framework: findings from an iterative Delphi study

Roslina Ab Wahid, Nigel Peter Grigg

The paper aims to describe the development of an open curriculum framework of external quality auditors (EQAs) education. The study was commissioned by accreditation body…

Near-shoring versus far-shoring: effects on customer perceived quality and purchase intention

Annarita Colamatteo, Fabio Cassia, Marcello Sansone

Driven by the disruptive effects of the Covid-19 pandemic, the ongoing debate about the international location of firms' manufacturing activities has increasingly…

Total Quality Management in higher education: a literature review on barriers, customers and accreditation

Naga Vamsi Krishna Jasti, V. Venkateswaran, Srinivas Kota

The purpose of this paper is to analyze the evolution of Total Quality Management (TQM) in terms of barriers, customers and accreditation in higher education (HE) over the…

Big data-driven supply chain and performance: a resource-based view

Shampy Kamboj, Shruti Rana

The main objective of this paper is to study the role of supply chain performance (SCP) as a mediator between big data-driven supply chain (BDDSC) and firm sustainable…

A reprise of TQM practices among construction enterprises in Nigeria

Oluwayomi Kayode Babatunde

Studies on total quality management (TQM) implementation among construction enterprises in Nigeria have used few TQM constructs and variables and yielded fragmented…

The relationship between different types of leadership, client's identity, and self-confidence and auditors' impartiality

Mahdi Salehi, Alireza Ghaderi, Habibe Hashemisima, Zohreh Zahedi

This paper aims to assess the effect of different leadership types, the client's identity and auditors' self-confidence on auditors' impartiality.

Exploring enablers of modularity in healthcare service delivery

Gyan Prakash

This paper explores the enablers of modular healthcare services.

Examining the integration of continuous improvement and strategic planning in select pharmaceutical companies in India: a case study

Harjit Kaur, Sanjay Kaushik

The objective of the study is to examine the extent to which pharmaceutical companies in India rely on traditional planning approaches rather than the new learning…

Assessment of patient safety culture during COVID-19: a cross-sectional study in a tertiary a-level hospital in China

Chih-Hsuan Huang, Ying Wang, Hsin-Hung Wu, Lee Yii-Ching

The aims of this study are to (1) evaluate physicians and nurses' perspectives on patient safety culture amid the COVID-19 pandemic and (2) integrate the emotional…

Quality 4.0 and its impact on organizational performance: an integrative viewpoint

Jiju Antony, Michael Sony, Sandra Furterer, Olivia McDermott, Matthew Pepper

Quality 4.0 is managing quality during the fourth industrial revolution. It is used by modern-day organizations as a strategy to compete and thrive in the marketplace. The…

Social media: a blessing or a curse? Voice of owners in the beauty and wellness industry

Kulvinder Kaur, Pawan Kumar

The rise in the use of Internet technologies and social media has shifted the marketing practices from offline to online. This study aims to determine the pros and cons of…

Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices

Mauro Cavallone, Rocco Palumbo

Soft total quality management (STQM) is a requisite for the successful implementation of hard total quality management interventions. However, there is limited empirical…

Project management performance of construction projects in Jordan: a comparative study of ISO 9001-certified and non-certified companies

Rateb Jalil Sweis, Mais Jaradat

This paper aims to investigate the differences between the certified and non-certified ISO 9001 construction companies in terms of construction projects' performance in Jordan.

Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The case of the Greek citizen's service centers

Evangelos Psomas, Nancy Bouranta, Maria Koemtzi, Efthalia Keramida

Citizen's service centers (CSCs) are front-end delivery public points which aim to reduce bureaucratic procedures and improve citizens' services. The present study, based…

Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy

Linda Gabbianelli, Tonino Pencarelli

The purpose of the paper is to investigate the marketing and communication activities carried out by small management consulting firms and how they relate to customers.

Air quality management using genetic algorithm based heuristic fuzzy time series model

Lalit Bhagat, Gunjan Goyal, Dinesh C.S. Bisht, Mangey Ram, Yigit Kazancoglu

The purpose of this paper is to provide a better method for quality management to maintain an essential level of quality in different fields like product quality, service…

A systematic and network-based analysis of data-driven quality management in supply chains and proposed future research directions

Rohit Agrawal, Vishal Ashok Wankhede, Anil Kumar, Sunil Luthra

This work aims to review past and present articles about data-driven quality management (DDQM) in supply chains (SCs). The motive behind the review is to identify…

Digital supplier selection reinforcing supply chain quality management systems to enhance firm's performance

Manu Sharma, Sudhanshu Joshi

The geographical scattering of physical facilities in conventional supply chains enforces firms to shift toward digital supply chains (DSCs). While switching to DSCs, the…

Strategic issues of big data analytics applications for managing health-care sector: a systematic literature review and future research agenda

Rajesh Kumar Singh, Saurabh Agrawal, Abhishek Sahu, Yigit Kazancoglu

The proposed article is aimed at exploring the opportunities, challenges and possible outcomes of incorporating big data analytics (BDA) into health-care sector. The…

The soft side of TQM and teachers job satisfaction: an empirical investigation in primary and secondary education

Niki Glaveli, Fotios Vouzas, Myrsine Roumeliotou

The current study provides insights on the application of critical soft TQM practices in primary and secondary education and their impact on teachers' job satisfaction (TJS).

Influence of data-driven supply chain quality management on organizational performance: evidences from retail industry

Anil Kumar, Rohit Kumar Singh, Sachin Modgil

The objective of the study is to test a conceptual model based on the interrelation between data-driven supply chain quality management practices (DDSCQMP) and the…

Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services

Anabela Maria Bello de Figueiredo Marcos, Arnaldo Fernandes de Matos Coelho

The objective of this paper is to understand the relationships between service quality, perceived value and satisfaction because several studies endeavored to model these…

Evaluation of machine tool substitute under data-driven quality management system: a hybrid decision-making approach

Atul Kumar Sahu, Anup Kumar, Anoop Kumar Sahu, Nitin Kumar Sahu

Today, industrial revolutions demands advanced technologies, means, mediums, tactics and so forth for optimizing their operating behavior and opportunities. It is probed…

Comparing psychological characteristics with organizational conflicts and occupational innovation barriers

Mahdi Salehi, Mahmoud Lari Dashtbayaz, Saeid Homayoun

This study aims to assess the auditor's psychological characteristics (self-consciousness, envy, prejudice, trust, cautiousness, happiness, agility, shyness…

An evaluation of documentation requirements for ISO 9001 compliance in scrum projects

Anuradha Mathrani, Shanuka Wickramasinghe, Nihal Palitha Jayamaha

Quality management standards (e.g. ISO 9001) lead to process conformance in the realization of quality goods and services; however, they can be rather document intensive…

The conceptual framework on integrated flexibility: an evolution to data-driven supply chain management

Anurodhsingh Khanuja, Rajesh Kumar Jain

This paper aims to establish a relationship between supply chain integration (SCI) and supply chain flexibility (SCF) to develop a two-dimensional approach, i.e…

Online content responsiveness strategies in the hospitality context: exploratory insights and a research agenda

Maria Vincenza Ciasullo, Raffaella Montera, Rocco Palumbo

The article investigates different types of strategies for managing user-generated content (UGC) and provides some insights into their implications.

Improvements to healthcare waste management at regional referral hospitals in Tanzania using the KAIZEN approach

Hisahiro Ishijima, Noriyuki Miyamoto, Fares Masaule, Raynold John

The purpose of this study is to see how the 5S-KAIZEN-TQM approach can contribute to improve the management of healthcare waste (HCW) in the regional level public…

A relational analysis of drivers and barriers of lean manufacturing

Bharat Singh Patel, Murali Sambasivan, R. Panimalar, R. Hari Krishna

The purpose of this study is to categorize and analyse the drivers and barriers of Lean Manufacturing (LM) and subsequently, based on the structural model develop a house…

The role of the museumscape on positive word of mouth: examining Italian museums

Emanuela Conti, Massimiliano Vesci, Paola Castellani, Chiara Rossato

This study aims to develop an all-encompassing model to analyse various aspects of atmospherics, including components of the museum space and its physical surroundings…

What enables doctoral degree holders to get a job? A journey through doctoral students' satisfaction with educational services

Mauro Cavallone, Rosalba Manna, Rocco Palumbo

Doctoral degrees are generally the highest level of education provided by educational institutions in Western countries. Nevertheless, doctoral degree holders – i.e…

Extrovert integrated management systems

Maria Gianni, Katerina Gotzamani

The purpose of this research is twofold; firstly, to propose and test a measuring instrument for the efficient and effective integration of management systems (MSs)…

TQM's presence within legal systems: example of impact on Australian higher education

Fernando F. Padró, Karen Trimmer, Heejin Chang, Jonathan H. Green

The purpose of this study is to investigate the extent to which TQM has influenced the legal system in Australia, an area seldom investigated in the quality or legal literature.

Innovation diffusion in tourism: how information about blockchain is exchanged and characterized on twitter

Francesco Bolici, Chiara Acciarini, Lucia Marchegiani, Luca Pirolo

Technological innovations provide huge opportunities to expand and revolutionize the scope of products and services offered. This is particularly true for tourism, which…

Collaborative design in public services: a wicked problem-reframing case

Patrícia Moura e Sá, Catarina Frade, Fernanda Jesus, Mónica Lopes, Teresa Maneca Lima, Vitor Raposo

Wicked problems require collaborative innovation approaches. Understanding the problem from the users' perspective is essential. Based on a complex and ill-defined case…

Examining the role of dialogic communication and trust in donation-based crowdfunding tasks using information quality perspective

Abhishek Behl, Pankaj Dutta, Pratima Sheorey, Rajesh Kumar Singh

The study explores the role of dialogic public communication and information quality (IQ) in evaluating the operational performance of donation-based crowdfunding (DBC…

Understanding sustainability – the case of building blocks in Tanzania and Uganda

Raine Isaksson, Apollo Buregyeya

The purpose of this paper is to describe sustainability of hollow and solid blocks in sub-Saharan Africa.