The TQM Journal: Volume 32 Issue 4

Adopting a digital transformation strategy to enhance business network commons regeneration: an explorative case study

Alessia Zoppelletto, Ludovico Bullini Orlandi, Cecilia Rossignoli

This article aims to understand whether and how a digital transformation strategy (DTS) can strengthen the relationship between network organizations and the…

An initial assessment of Lean Management methods for Industry 4.0

Robert Saxby, Michele Cano-Kourouklis, Evi Viza

The purpose of this paper is to present the results of an assessment into how well the Lean Management method will support continuous improvement in the world of Industry 4.0.

Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research

Andrea Chiarini

The main purpose of this paper is to analyse the current literature situation in terms of relationships between Industry 4.0 and quality management and TQM. The author wanted to…

The contribution of digitalisation to business longevity from a competitiveness perspective

Chiara Rossato, Paola Castellani

This paper aims to examine how long-lived firms can further develop through digitalisation in terms of actions, conditions and effects from a competitiveness perspective.

Fourth industrial revolution, digital servitization and relationship quality in Italian B2B manufacturing firms. An exploratory study

Roberto Grandinetti, Maria Vincenza Ciasullo, Marco Paiola, Francesco Schiavone

Industry 4.0 is dramatically affecting businesses behaviours and strategies, transforming products design, manufacture, operations and services. An outcome of this transformation…

The digitalization in EMAS-registered organizations: evidences from Italy and Poland

Rossella Canestrino, Marek Ćwiklicki, Piotr Kafel, Magdalena Wojnarowska, Pierpaolo Magliocca

The aim of this paper is to investigate the scope of digitalization in the EMAS-registered organizations for better understanding its extent in environmental committed firms'…

Digital transformation challenges: strategies emerging from a multi-stakeholder approach

Federico Brunetti, Dominik T. Matt, Angelo Bonfanti, Alberto De Longhi, Giulio Pedrini, Guido Orzes

This paper proposes adequate strategies that companies, public administrators and organisations in the education industry can undertake to successfully face the challenges of…

On Quality 4.0 in project-based industries

Jan Emblemsvåg

Project-based industries seem ignored in the quality management literature. These industries have some peculiarities that warrant attention, and the purpose of this paper is to…

Proposal guidelines to implement the concepts of industry 4.0 into information technology companies

Tairine Pravadelli Cunha, Mirian Picinini Méxas, André Cantareli da Silva, Osvaldo Luiz Gonçalves Quelhas

The goal of this work is to propose guidelines for the Information Technology (IT) companies in Brazil to implement the concepts of Industry 4.0.

New perspectives from technology adoption in senior cohousing facilities

Margherita Angioni, Fabio Musso

The purpose of this paper is to analyse the integration of industry 4.0 related technologies of telehealth within innovative housing models addressed to senior population, in…

Essential ingredients for the implementation of Quality 4.0: A narrative review of literature and future directions for research

Michael Sony, Jiju Antony, Jacqueline Ann Douglas

Quality 4.0 is concerned with managing quality in the Industry 4.0 era. Specifically, its focus is on which digital tools are used to enhance an organization’s ability to reliably…

Think with me, or think for me? On the future role of artificial intelligence in marketing strategy formulation

Theresa Eriksson, Alessandro Bigi, Michelle Bonera

This paper explores if and how Artificial Intelligence can contribute to marketing strategy formulation.

Impact of Industry4.0/ICTs, Lean Six Sigma and quality management systems on organisational performance

Neeraj Yadav, Ravi Shankar, Surya Prakash Singh

This paper compares impact of Industry 4.0 / emerging information and communication Technologies (ICTs), for example, Internet of things (IOT), machine learning, artificial…

Online wine purchasing: a comparison between South Africa and Italy

Nicola Cobelli, Georgina Wilkinson

The purpose of this study is to explore South African and Italian consumers' attitude toward online wine purchasing. In detail, through the application of the technology…

Debunking the myth of industry 4.0 in health care: insights from a systematic literature review

Mauro Cavallone, Rocco Palumbo

Industry 4.0, artificial intelligence and digitalization have got a momentum in health care. However, scholars and practitioners do not agree on their implications on health…

Role of artificial intelligence in operations environment: a review and bibliometric analysis

Pavitra Dhamija, Surajit Bag

“Technological intelligence” is the capacity to appreciate and adapt technological advancements, and “artificial intelligence” is the key to achieve persuasive operational…

Exploring product–service systems in the digital era: a socio-technical systems perspective

Ai Qiang Li, Nicholas Rich, Pauline Found, Maneesh Kumar, Steve Brown

In the age of Industry 4.0, digital advancement is reshaping manufacturing models towards product–service systems (PSS). The drivers, readiness and challenges to move to a PSS…