The TQM Journal

Category:

Managing Quality

Table Of Contents: Volume 30 Issue 5

Managing CSR communication

Agostino Vollero, Maria Palazzo, Alfonso Siano, Domenico Sardanelli

The purpose of this paper is to analyse how service and product-based industries communicate their efforts in corporate social responsibility (CSR) as legitimacy-seeking…

The role of customer experience touchpoints in driving loyalty intentions in services

Marco Ieva, Cristina Ziliani

The explosion in the number of touchpoints is putting pressure on companies to design omnichannel customer experiences aimed at achieving long-term customer loyalty. The…

Interplaying ecosystems: a mega-level analysis of education and labour ecosystems

Rosalba Manna, Maria Vincenza Ciasullo, Silvia Cosimato, Rocco Palumbo

The ecosystem view is a fascinating perspective which provides management scholars with innovative conceptual tools to investigate the functioning of complex service…

A review of the Toulon-Verona Conference Excellence in Services best papers 2008-2016

Antigoni Papadimitriou

The purpose of this paper is to review and explore the primary characteristics of the best papers, which have been selected by the Toulon-Verona Conference (TVC…

The effects of students

Roberta Pinna, Pier Paolo Carrus, Marta Musso, Gianfranco Cicotto

The purpose of this paper is to investigate the role of university identification to explain students’ involvement in extra-role behaviours and turnover intentions. The…

Active seniors perceived value within digital museum transformation

Christelle Traboulsi, Moreno Frau, Francesca Cabiddu

The purpose of this paper is to answer fundamental questions on the perceived value of active senior visitors (55+ years old) in the context of cultural heritage sites…

Exploring city image: residents’ versus tourists’ perceptions

Fabio Cassia, Vania Vigolo, Marta Maria Ugolini, Rossella Baratta

City image has been defined as the sum of beliefs, ideas and impressions people hold regarding a city. While abundant literature has explored city image from tourists…

The strategic priorities in the materiality matrix of the banking enterprise

Vincenzo Formisano, Maria Fedele, Mario Calabrese

Nowadays, in this highly dynamic and complex context, companies have to act in a socially responsible and sustainable way to survive, creating shared value. The purpose of…

Insights on the adoption of social media marketing in B2B services

Nicoletta Buratti, Francesco Parola, Giovanni Satta

The purpose of this paper is to review extant literature on social media marketing (SMM) in B2B service markets, by scrutinizing and categorizing potential benefits for…

Accommodation prices on Airbnb: effects of host experience and market demand

Francesca Magno, Fabio Cassia, Marta Maria Ugolini

Accommodation sharing is a major trend shaping the hospitality industry, and Airbnb is the most prominent sharing platform driving this growth. While price convenience is…

Carpooling: travelers’ perceptions from a big data analysis

Maria Vincenza Ciasullo, Orlando Troisi, Francesca Loia, Gennaro Maione

The purpose of this paper is to provide a better understanding of the reasons why people use or do not use carpooling. A further aim is to collect and analyze empirical…

ISSN:

1754-2731

Renamed from:

The TQM Magazine

Online date, start – end:

2008

Copyright Holder:

Emerald Publishing Limited

Open access:

hybrid

Editors:

  • Professor Alex Douglas
  • Professor Stanislav Karapetrovic