Table of contents - Special Issue: Selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference
Uni-economics: impact of sunspot on quality, productivity & business growth
Sam HoHistorically, the study of the world’s economy was classified into Micro-economics and Macro-economics. Perhaps, contemporary economists should learn from the universe which we…
Applicability of SIRIM Green 5-S Model for productivity & business growth in Malaysia
Sam Ho, Abdul Ghani Bin Mohd Hashim, Mohd Azman Mohd IdrisBased on the TQM Model developed in a previous paper published at the TQMJ, the authors have a chance to test out the model in a number of firms in Malaysia through Standards and…
Inbound event tourism attendees: a group qualities-values approach at destination
John R. Hamilton, Singwhat Tee, Murray C. PrideauxThe inbound event tourists drawn to an Australian destination to participate in one of 14 annual international auto racing (AR) events can be sectioned to release each group’s…
The drug logistics process: an innovative experience
Roberta Pinna, Pier Paolo Carrus, Fabiana MarrasThe purpose of this paper is to present the latest innovations in the drug distribution processes of hospital companies, which are currently dealing with high inventory and…
Performance journey mapping: a service performance assessment framework
Angelika Höber, Elisabeth Pergler, Doris Weitlaner, Hans-Peter GrahslThe purpose of this paper is to present the evaluation results of a novel performance measurement framework, which has been designed for the particular needs of small- and…
Service-based vs. goods-based positioning of the product concept: Effects on customer perceived value
Fabio Cassia, Marta Maria Ugolini, Nicola Cobelli, Liz GillTo counteract increasing competition and satisfy evolving customers’ needs, many firms are changing the positioning of their product concepts, from being product-based into…
Green supply chain management: Practices and tools for logistics competitiveness and sustainability. The DHL case study
Silvia Cosimato, Orlando TroisiGlobalization has led worldwide organizations to balance their economic and environmental performances in order to achieve a concrete sustainable development. In an environmental…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas