The TQM Journal: Volume 33 Issue 8

Six Sigma to distinguish patterns in COVID-19 approaches

Willem Salentijn, Jiju Antony, Jacqueline Douglas

COVID-19 has changed life as we know. Data are scarce and necessary for making decisions on fighting COVID-19. The purpose of this paper is to apply Six Sigma techniques on the…

Exploring the use of operational excellence methodologies in the era of COVID-19: perspectives from leading academics and practitioners

Olivia McDermott, Jiju Antony, Jacqueline Douglas

This paper aims to present the results of a study carried out by the authors in the form of research interviews on the topic: “Exploring the use of operational excellence…

Ten commandments for successful implementation of Design for Six Sigma

E.V. Gijo, Shreeranga Bhat, Jiju Antony, Sung H. Park

This article aims to provide Design for Six Sigma (DFSS) practitioners, researchers and academicians with Ten Commandments to successfully deploy projects.

Enhancing supplier capability through Six Sigma enablers

Sudeep Kumar Pradhan, Ravi Shrikrishna Reosekar, Srikanta Routroy

The purpose of this paper is to identify, analyze and orient the enablers of Six Sigma to enhance supplier capability for an Indian manufacturing supply chain (SC).

An investigation and implementation framework of Lean Green and Six Sigma (LG&SS) strategies for the manufacturing industry in India

Jaivesh Gandhi, Shashank Thanki, Jitesh J. Thakkar

The Indian manufacturing sector currently contributes 16–17% to gross domestic product (GDP) and gives employment to around 12% (2014) of the country's workforce. Among the…

The relationships between TQM, TPM, JIT and agile manufacturing: an empirical study in industrial companies

Meriem Khalfallah, Lassaad Lakhal

This empirical study aims to explore the relationship between Total quality management (TQM), Total productive/preventive maintenance (TPM) and Just-in time (JIT). It also seeks…

Antecedents involved in developing fast-food restaurant customer loyalty

Gurmeet Singh, Neale Slack, Shavneet Sharma, Karishma Mudaliar, Suman Narayan, Rajini Kaur, Keshmi Upashna Sharma

This study aims to simultaneously examine the interrelated influence of antecedents involved in developing fast-food restaurant customer loyalty. A conceptual model which…

A study on the Ishikawa's original basic tools of quality control in South American companies: results from a pilot survey and directions for further research

Jiju Antony, Olivia McDermott, Michael Sony, Marcelo Machado Fernandes, Renan Vilella Cardoso Ribeiro

The main purpose of this study is to revisit Dr. Ishikawa's statement: “95% of problems in processes can be accomplished using the seven quality control (QC) tools” from his book…

Influence of service quality on consumer loyalty: a mediation analysis of health insurance

Fadi Abdel Muniem Abdel Fattah, Khalid Abed Dahleez, Riyad Neman Darwazeh, Abrar Mohammed Mubarak Al Alawi

This study aims to examine the influence of service quality (SQ) on customer loyalty (CL) and the mediating role of customer satisfaction (CS) and customer perceived value (CPV…

Building a sustainable high-performance customer experience and product performance (CxPP): the JJV experience

Vincent Barre, David Orlando Ramos, Charles Medovich, Gabriela Lovera, Matthew Hoch

The paper provides insight on the customer experience through product performance (CxPP) initiative; which was developed by Johnson & Johnson Vision to monitor and conduct product…

A hybrid model for ranking critical successful factors of Lean Six Sigma in the oil and gas industry

Amir Karbassi Yazdi, Thomas Hanne, Juan Carlos Osorio Gómez

The aim of this paper is to find and prioritise multiple critical success factors (CSFs) for the implementation of LSS in the oil and gas industry.

A study into the pros and cons of ISO 18404: viewpoints from leading academics and practitioners

Jiju Antony, Olivia McDermott, Michael Sony, Elizabeth A. Cudney, Ronald D. Snee, Roger W. Hoerl

This paper aims to present and summarise the arguments for and against the ISO 18404 standard and the perceived advantages and disadvantages of implementing it.

Service quality and customer satisfaction as antecedents of financial sustainability of the water service providers

Abdullah Murrar, Madan Batra, James Rodger

Service quality and customer satisfaction influence the financial performance of service organizations. Hence, the purpose of this paper is to investigate the path relationship of…

Reliability improvement incentive strategies in the manufacturing industry

Suyuan Wang, Huaming Song, Canran Gong

Companies face the critical reliability problem of products due to the development of outsourcing. This study intends to provide some feasible solutions for a company to improve…