The TQM Journal: Volume 23 Issue 6

Subject:

Table of contents

Benchmarking the student experience: the offshore campus experience

Chenicheri Sid Nair, Nicolene Murdoch, Patricie Mertova

The purpose of this paper is to look at the role of the student experience questionnaire in collecting students' perceptions of their experiences in studying at an offshore campus…

1590

Healthcare teamwork best practices: lessons for industry

Martín Tanco, Carmen Jaca, Elisabeth Viles, Ricardo Mateo, Javier Santos

Since the field of healthcare was a latecomer to the quality movement, knowledge transfer has generally flowed in one direction, from industry to healthcare. However…

5724

Selection of Six Sigma key ingredients (KIs) in Korean companies

Ji Hyun Cho, Jae Hoon Lee, Dong Geun Ahn, Joong Soon Jang

The purpose of this paper is to determine the key ingredients of Six Sigma in order to grasp and understand its essential characteristics and then identify suitable ingredients…

1414

Comparison of SERVQUAL and SERVPERF metrics: an empirical study

Lewlyn L.R. Rodrigues, Gopalakrishna Barkur, K.V.M. Varambally, Farahnaz Golrooy Motlagh

The choice between SERVQUAL and SERVPERF metrics for service quality measurement is subjective and the research literature lacks evidence on whether these instruments differ in…

10845

Delighting customers of management education in India: a student perspective, part I

Sangeeta Sahney

Educational institutions must delight their customers and provide quality of services so as to be competitive and achieve a leading position. The paper aims to present the results…

1055

Relationships between the integration of audits and management systems: An empirical study

Merce Bernardo, Marti Casadesus, Stanislav Karapetrovic, Iñaki Heras

The purpose of this paper is to analyze the application and the level of integration of internal and external audits in organizations that are registered to multiple management…

1407

On the implementation of ISO 9001:2000: a comparative investigation

Abdullah M.S. Al‐Rawahi, Hamdi A. Bashir

The purpose of this paper is to report on the results of a study investigating the association between organizational differences and some aspects relating to the implementation…

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Cover of The TQM Journal

ISSN:

1754-2731

Renamed from:

The TQM Magazine

Online date, start – end:

2008

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Dr Alexander Douglas