Table of contents
A relational analysis of drivers and barriers of lean manufacturing
Bharat Singh Patel, Murali Sambasivan, R. Panimalar, R. Hari KrishnaThe purpose of this study is to categorize and analyse the drivers and barriers of Lean Manufacturing (LM) and subsequently, based on the structural model develop a house of lean…
Comparing psychological characteristics with organizational conflicts and occupational innovation barriers
Mahdi Salehi, Mahmoud Lari Dashtbayaz, Saeid HomayounThis study aims to assess the auditor's psychological characteristics (self-consciousness, envy, prejudice, trust, cautiousness, happiness, agility, shyness, aggressiveness…
An evaluation of documentation requirements for ISO 9001 compliance in scrum projects
Anuradha Mathrani, Shanuka Wickramasinghe, Nihal Palitha JayamahaQuality management standards (e.g. ISO 9001) lead to process conformance in the realization of quality goods and services; however, they can be rather document intensive. This…
The soft side of TQM and teachers job satisfaction: an empirical investigation in primary and secondary education
Niki Glaveli, Fotios Vouzas, Myrsine RoumeliotouThe current study provides insights on the application of critical soft TQM practices in primary and secondary education and their impact on teachers' job satisfaction (TJS).
Improvements to healthcare waste management at regional referral hospitals in Tanzania using the KAIZEN approach
Hisahiro Ishijima, Noriyuki Miyamoto, Fares Masaule, Raynold JohnThe purpose of this study is to see how the 5S-KAIZEN-TQM approach can contribute to improve the management of healthcare waste (HCW) in the regional level public hospitals in…
Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services
Anabela Maria Bello de Figueiredo Marcos, Arnaldo Fernandes de Matos CoelhoThe objective of this paper is to understand the relationships between service quality, perceived value and satisfaction because several studies endeavored to model these…
A new fuzzy approach for managing data governance implementation relevant activities
Sadra Ahmadi, Mohammad Mahdi Tavana, Sajjad Shokouhyar, Mina DortajThe purpose of this paper is to propose an approach for managing relevant factors and activities for implementing data governance in an organization. The process of assessing the…
Accreditation and ranking of higher education institutions (HEIs): review, observations and recommendations for the Indian higher education system
Jerald Ozee Fernandes, Balgopal SinghThe higher education system has been entrusted globally to provide quality education, especially to the youth, and equip them with required skills and capabilities. The…
Social media: a blessing or a curse? Voice of owners in the beauty and wellness industry
Kulvinder Kaur, Pawan KumarThe rise in the use of Internet technologies and social media has shifted the marketing practices from offline to online. This study aims to determine the pros and cons of social…
Uncovering inefficiencies in the workers’ compensation industry using Lean methodology
Omar Taha, Thomas A. Mazzuchi, Shahram Sarkani, Jiju Antony, Sandra FurtererThe purpose of this paper is to apply Lean in the workers’ compensation industry. It focuses on identifying patterns of repetitive non-value-added transnational activities for…
Symbiotic relationship between robotics and Lean Manufacturing: a case study involving line balancing
Juliano Endrigo Sordan, Pedro Carlos Oprime, Marcio Lopes Pimenta, Franco Lombardi, Paolo ChiabertThe present paper aims to demonstrate the potential of integration between industrial robotics and Lean Manufacturing (LM) approach to increase the efficiency of an assembly line.
Delving into the soft side of TQM: an analysis of the implications of employee involvement on management practices
Mauro Cavallone, Rocco PalumboSoft total quality management (STQM) is a requisite for the successful implementation of hard total quality management interventions. However, there is limited empirical evidence…
Effect of total quality management practices on nonfinancial performance: an empirical analysis of automotive engineering industry in Ethiopia
Mohamed Abdi, Ajit Pal SinghThe purpose of this study is to explore the total quality management (TQM) practices and identify their effect on the nonfinancial performance (NFP) in the automotive engineering…
Examining the integration of continuous improvement and strategic planning in select pharmaceutical companies in India: a case study
Harjit Kaur, Sanjay KaushikThe objective of the study is to examine the extent to which pharmaceutical companies in India rely on traditional planning approaches rather than the new learning approach to…
Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study
Jiju Antony, Olivia McDermott, Michael SonyQuality 4.0 has a unique potential to create a competitive advantage for organisations by improving customer experience and enhancing profitability. The purpose of this study is…
Assessment of patient safety culture during COVID-19: a cross-sectional study in a tertiary a-level hospital in China
Chih-Hsuan Huang, Ying Wang, Hsin-Hung Wu, Lee Yii-ChingThe aims of this study are to (1) evaluate physicians and nurses' perspectives on patient safety culture amid the COVID-19 pandemic and (2) integrate the emotional exhaustion of…
A reprise of TQM practices among construction enterprises in Nigeria
Oluwayomi Kayode BabatundeStudies on total quality management (TQM) implementation among construction enterprises in Nigeria have used few TQM constructs and variables and yielded fragmented results. This…
The intermediary role of organizational performance as a driver of total quality management and enterprise resource planning towards achieving organizational excellence: the moderating role of demographic factors
Hassan Saleh Al-Dhaafri, Mohammed Saleh AlosaniThe study's goal is to look at how total quality management (TQM), enterprise resource planning (ERP) and organizational performance interact to affect organizational excellence.
Total Quality Management in higher education: a literature review on barriers, customers and accreditation
Naga Vamsi Krishna Jasti, V. Venkateswaran, Srinivas KotaThe purpose of this paper is to analyze the evolution of Total Quality Management (TQM) in terms of barriers, customers and accreditation in higher education (HE) over the last…
The effect of supply chain agility and lean practices on operational performance: a resource-based view and dynamic capabilities perspective
Umair Manzoor, Sajjad Ahmad Baig, Muhammad Hashim, Abdul Sami, Hakeem-Ur Rehman, Ifrah SajjadIn today's global economy, developing supply chain agility (SCA) and lean practices (LP) as resource-based view and dynamic capabilities are essential for firms to sustain their…
A literature review on total quality management (models, frameworks, and tools and techniques) in higher education
Naga Vamsi Krishna Jasti, V. Venkateswaran, Srinivas Kota, Kuldip Singh SangwanThe purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty…
QMS external quality auditors’ education framework: findings from an iterative Delphi study
Roslina Ab Wahid, Nigel Peter GriggThe paper aims to describe the development of an open curriculum framework of external quality auditors (EQAs) education. The study was commissioned by accreditation body JAS-ANZ…
Project management performance of construction projects in Jordan: a comparative study of ISO 9001-certified and non-certified companies
Rateb Jalil Sweis, Mais JaradatThis paper aims to investigate the differences between the certified and non-certified ISO 9001 construction companies in terms of construction projects' performance in Jordan.
Assessment of quality performance in the Egyptian manufacturing industry
Ahmed Rashad ElMelegy, Mohamad Alnajem, Nour AlbuloushiThe purpose of this study was to examine the quality performance of the Egyptian manufacturing industry based on Flynn's quality management practices framework.
The myth of a direct relationship between organizational culture and TQM: propositions and challenges for research
Mohamed Haffar, Khalil Ahmad Al-Hyari, Ramdane Djebarni, Ahmed Al-Shamali, Muhammad Abdul Aziz, Sarah Al-ShamaliThis paper aims to report the results of a comprehensive literature review concerned with exploring the distinctive roles of the underlying multidimensional psychological…
Near-shoring versus far-shoring: effects on customer perceived quality and purchase intention
Annarita Colamatteo, Fabio Cassia, Marcello SansoneDriven by the disruptive effects of the Covid-19 pandemic, the ongoing debate about the international location of firms' manufacturing activities has increasingly highlighted the…
Proposing total quality management as a buffer between global software development challenges and project success
Syed Danial Hashmi, Khurram Shahzad, Muhammad IzharThis study aims to empirically investigate the relationship between different global software development (GSD) challenges (management, process, social, technical and…
Exploring enablers of modularity in healthcare service delivery
Gyan PrakashThis paper explores the enablers of modular healthcare services.
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas