Table of contents - Special Issue: Selected papers from the 10th International QMOD conference
Guest Editors: Su Mi DahlgaardPark
Reviewing the European excellence model from a management control view
Su Mi Dahlgaard‐ParkThe purpose of this paper is to review and identify the dominating paradigms within management control theories in order to investigate adoptability of the European excellence…
Quality management and business excellence, customers and stakeholders: Do we agree on what we are talking about, and does it matter?
Bengt Klefsjö, Bjarne Bergquist, Rickard GarvareThe purpose of this paper is to discuss the ongoing development of quality management, and whether the concepts being discussed can be agreed – and what influence this might have…
When the pursuit of quality risks innovation
Robert E. Cole, Tsuyoshi MatsumiyaThe purpose of this paper is to examine the possible impediments to radical innovation created by the pursuit of quality improvement in the dynamic hi‐tech sector.
Quality, service‐dominant logic and many‐to‐many marketing
Evert GummessonThe purpose of this paper is to show that there are many sources to quality, not just the supplier; that quality is a complex concept which must be balanced against productivity…
What does ethical behaviour mean in management activities?
Claudio BaccaraniThe purpose of this paper is to revaluate the concept of ethics in management activity.
Are you viewing, mapping or managing your processes?
Andreas Hellström, Henrik ErikssonThe purpose of this paper is to investigate if different applications of process orientation exist and how these are characterised. Furthermore, the objective is to investigate…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas