Table of contents
A conceptual framework for a systemic understanding of barriers during lean implementation
Praveen Puram, Michael Sony, Jiju Antony, Anand GurumurthyMultiple organisations which have attempted to implement lean production/manufacturing/thinking have failed to achieve significant benefits. Practitioners and researchers have…
Make-in-India and Industry 4.0: technology readiness of select firms, barriers and socio-technical implications
Mohit Goswami, Yash DaultaniIn this research, the emphasis is multifold. First objective is to study differences amongst India's Make-in-India, Germany's Industry 4.0 and China's Made-in-China 2025 on a…
Incorporating customer profitability analysis into quality management systems
Leonardo Sedevich-FonsThe specific purpose of this article is to describe customer profitability analysis and evaluate its compatibility with quality management systems. Besides, its more general…
Agility enhancement through agile manufacturing implementation: a case study
Rahul Kumar, Kanwarpreet Singh, Sanjiv Kumar JainDynamic business environment has a deep influence on production and management related exercises. In order to remain competitive, organization needs to coordinate with continuous…
Lean accounting: a structured literature review
Rafael Figueira Alves, Julio Vieira Neto, Daniel Luiz de Mattos Nascimento, Flavio Ezequiel de Andrade, Guilherme Luz Tortorella, Jose Arturo Garza-ReyesThe purpose of the paper is to perform a review and analyze the literature on lean accounting (LA) to develop insights into how LA research is developing, offering a critique of…
Facilitating SMEs' profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment
Kari Lepistö, Minna Saunila, Juhani UkkoThis study investigates the effect of total quality management (TQM) on small and medium enterprises (SMEs) ' profitability by examining whether the new TQM dimensions of risk…
An assessment of the EMAS standard in developing an effective environmental strategy: an analysis of certified companies in Italy
Federica Murmura, Laura Bravi, Gilberto SantosThe study provides an overview of the Eco-Management and Audit Scheme (EMAS) standard and its potential in helping a company to improve its environmental performance. The work…
Corporate social responsibility and performances of firms operating in the tourism and hospitality industry
Gianluca Goffi, Lorenzo Masiero, Tonino PencarelliThe purpose of the study is to assess whether a relationship exists between corporate social responsibility (CSR) engagement and tour operators' performances.
Antecedents of kaizen culture and its effect on operational performance: perspective of manufacturing companies in Malaysia
Kong Siew Mui, Rajendran Muthuveloo, Josephine Ie Lyn ChanThe purpose of this research is to examine the effect of kaizen culture on innovation and operational performance of electrical and electronic manufacturing companies in Malaysia…
Examination of aspects of pro-consumer refund system
Kateryna Lysenko-Ryba, Dominik Zimon, Peter Madzík, Eva ŠírováPro-consumer refund system (PCRS) should be understood as a process in customer service, within which activities are related to the handling of goods that do not meet customer…
The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers
Hsiu-Fen LinBy extending the existing service quality dimensions and reflecting the low-cost carriers (LCCs) context, the purpose ot this study aims to develop the research model to examine…
Understanding the process of patient empowerment and their well-being in the context of outpatient services
Malliga Marimuthu, Seyedeh Khadijeh Taghizadeh, Jay KandampullyThis study has conceptualized and empirically investigated how the psychological empowerment process is generated from a patient's cognitive knowledge and participation at…
New perspectives of experiential tourism: an exploratory analysis of live virtual tours during the COVID-19 outbreak
Piero Mastroberardino, Giuseppe Calabrese, Flora Cortese, Miriam PetraccaThis paper aims to find out if it is possible to consider live virtual tours, in the connotation assumed during the COVID-19 outbreak, as experiential tourism products. The paper…
Implementing just-in-time inventory management to address contextual operational issues: a case study of a commercial livestock farm in southern Nigeria
Daniel E. Ufua, Ayodotun S. Ibidunni, Thanos Papadopoulos, Oluwatoyin A. Matthew, Rehmat Khatoon, Mayowa G. AgboolaThis research focuses on the implementation of Just-in-Time (JIT) inventory management, drawing on a case study of a commercial livestock farm located in a swampy area of southern…
Toward digital transformation in healthcare: a framework for remote monitoring adoption
Daniele Binci, Gabriele Palozzi, Francesco ScafartoDigital transformation (DT) is a priority for the healthcare sector. In many countries, it is still considered in the early stages with an underestimation of its benefits and…
Mapping the customer centric weather index insurance service design using quality function deployment
Pankaj Singh, Gaurav AgrawalThe present paper aims to propose a framework on weather index insurance (WII) service design by using quality function deployment (QFD).
The implementation of Lean Six Sigma framework in the Indian context: a review and suggestions for future research
G. Citybabu, S. YaminiThe purpose of this work is to gain insights about Lean Six Sigma (LSS) in the Indian context by reviewing the related literature for one decade based on various perspectives…
Understanding customers hospital experience and value co-creation behavior
Çağlar Samsa, Alpaslan YüceThe purpose of this paper is to test what experience value factors are required to constitute customer value co-creation behavior.
What contributes to auditee satisfaction in external ISO 9001 audits?
Jan Lenning, Ida Gremyr, Hendry RaharjoThis study aims to explore factors that contribute to auditee satisfaction in external audit fieldwork of ISO 9001, and relationships between these factors.
Challenges of knowledge management in the public sector: evidence from the King Abdullah Award for Excellence in Jordan
Shaker A. Aladwan, Tamara A. AL-Yakoub, Ali M. AdailehThe aim of this paper is to undertake an exploration of the challenges related to knowledge management (KM) within public sector organisations in Jordan.
A comprehensive framework for classification and selection of H4.0 digital technologies affecting healthcare processes in the grey environment
Hadi Balouei Jamkhaneh, Guilherme Luz Tortorella, Sahar Valipour Parkouhi, Reza ShahinThis study seeks to provide a conceptual framework for the classification and selection of Healthcare 4.0 (H4.0) digital technologies affecting healthcare processes.
A data examination on a supermarket dataset in Taiwan
Yung Tai Tang, Hao-Wei Yang, Ming-Min Lo, Hsin-Hung WuThe purpose of this study is to focus on a database from a supermarket for market segmentation.
An empirical assessment of enterprise information systems success in a developing country: the Jordanian experience
Manaf Al-Okaily, Aws Al-OkailyThe paper discusses the assessment of enterprise information systems (EIS) success in an organizational context is one area that is not sufficiently researched. This lack of…
The effect of different types of intelligence on organizational performance
Mahdi Moradi, Mahdi Salehi, Sadeq MozanThe present study aims to assess different intelligence types' effect on the auditor's organizational performance (OP) with the mediatory role of social capital (SC) in Iraq.
Critical analysis of internal audit processes carried out by Brazilian companies
Geraldo P. Melo Filho, Vitor William Batista Martins, Izabela Simon Rampasso, Osvaldo Luiz Gonçalves Quelhas, Jefferson Souza Pinto, Dirceu Silva, Lauro Osiro, Rosley AnholonThe main objective of this study is to analyze internal audit processes performed by Brazilian companies considering ISO 19011:2018 guidelines.
The relationship between different types of leadership, client's identity, and self-confidence and auditors' impartiality
Mahdi Salehi, Alireza Ghaderi, Habibe Hashemisima, Zohreh ZahediThis paper aims to assess the effect of different leadership types, the client's identity and auditors' self-confidence on auditors' impartiality.
Complaint management model of manufacturing products using text mining and potential failure identification
Ririn Diar Astanti, Ivana Carissa Sutanto, The Jin AiThis paper aims to propose a framework on complaint management system for quality management by applying the text mining method and potential failure identification that can…
Quality 4.0 and its impact on organizational performance: an integrative viewpoint
Jiju Antony, Michael Sony, Sandra Furterer, Olivia McDermott, Matthew PepperQuality 4.0 is managing quality during the fourth industrial revolution. It is used by modern-day organizations as a strategy to compete and thrive in the marketplace. The purpose…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas