The TQM Journal: Volume 23 Issue 1

Subject:

Table of contents

Quality strategy for transformation: a case study

S.K. Breja, D.K. Banwet, K.C. Iyer

This paper aims to address the issue of sustainability of excellence in today's turbulent environment and evaluates the effectiveness (to achieve objectives) of quality strategy…

7595

Business excellence models and the path ahead …

Balvir Talwar

Quality research has paved the way for the evolution of several business excellence models/national quality awards (BEMs/NQAs). This paper aims to review the evolution of…

5237

TQM success factors in North Indian manufacturing and service industries

Raj Kumar, Dixit Garg, T.K. Garg

Total quality management (TQM) is a modern management philosophy and a journey, not a destination. TQM is a systematic management approach to meet the competitive and…

5211

Practices of robust design methodology in practice

Ida Gremyr, Torben Hasenkamp

The purpose of this paper is to investigate whether a design of experiments application in a company that works with robust design management (RDM) reflects the principles and…

1329

ISO 9001:2000 implementation in the public sector: A survey in Macao SAR, the People's Republic of China

W.M. To, Peter K.C. Lee, Billy T.W. Yu

The purpose of this paper is to study the implementation of ISO 9001:2000 in the public sector, using data obtained from a small‐scale and service‐oriented economy – i.e. Macao…

2935

Synergies in standardized management systems: some empirical evidence

Martí Casadesús, Stanislav Karapetrovic, Iñaki Heras

Management system standards (MSSs) have spread in an unprecedented manner in the last few years. Thus, there are now many companies that rely on more than one such standard to…

1643

Identifying ideas of attractive quality in the innovation process

Lars Witell, Martin Löfgren, Anders Gustafsson

The purpose of this study is to investigate whether and how new ideas generated by customers can be used in a process of attractive quality creation. In addition, it aims to…

3337
Cover of The TQM Journal

ISSN:

1754-2731

Renamed from:

The TQM Magazine

Online date, start – end:

2008

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Dr Alexander Douglas