Table of contents
The quality movement from six perspectives
William J. Miller, Robert J. Duesing, Christopher M. Lowery, Andrew T. SumnerThe purpose of this paper is to examine the quality movement in the framework of an organizing taxonomy model from six perspectives: global trend, national mandate, industry…
1589
The effects of historical satisfaction, provided services characteristics and website dimensions on encounter overall satisfaction: A travel industry case study
Tiziana Laureti, Michela Piccarozzi, Barbara AquilaniThe purpose of this paper is to study the real role of historical satisfaction (HSat), i.e., satisfaction only deriving from past experiences, excluding the most recent, in B2C…
620
Making it stick on borrowed time: the role of internal consultants in public sector lean transformations
Marte Daae-Qvale Holmemo, Daryl John Powell, Jonas A. IngvaldsenThe purpose of this paper is to explore the roles of internal lean consultants in western organizations during lean transformation processes and how these roles affect the…
741
Fuzzy U control chart based on fuzzy rules and evaluating its performance using fuzzy OC curve
Somayeh Fadaei, Alireza PooyaThe purpose of this paper is to apply fuzzy spectrum in order to collect the vague and imprecise data and to employ the fuzzy U control chart in variable sample size using fuzzy…
246
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas