Table of contents - Special Issue: Selected papers from the 5th Canadian quality congress
Financial indicators in healthcare quality management systems
Leonardo Sedevich-FonsThe purpose of this paper is to highlight the usefulness of financial information as a complementary tool for quality programs implemented in healthcare institutions and…
Culture-based design and implementation of business excellence
Seyed Amir Bolboli, Markus ReicheThe purpose of this paper is to develop an approach for implementing business excellence (BE) based on prevailing corporate culture and to propose relevant gates to monitor the…
Information technology and the quality improvement in defense industries
Mary HaleyAlthough aggressive leaps in process manipulation are the pinnacle to short-term stability and long-term growth, information technology (IT) is inherently highly variable and…
Service quality in an Australian private dental network
Alan Edward BaldwinThis longitudinal research project seeks to monitor and report on the levels of patient satisfaction with the delivery of dental care provided by the Australian Unity Dental…
Enterprise self-assessment analytics for sustainability, resilience and robustness
Rick Edgeman, Joseph A. WilliamsThe purpose of this paper is to integrate resilience, robustness, and resplendence (R 3) with sustainable enterprise excellence (SEE) and social-ecological…
Autopietic decisions approach: a governance research network case study
Odette Lobato Calleros, Alain Chanlat, Renée Bédard, Guillermo RamírezThe purpose of this paper is to explore the autopoietic decisions approach (<Greek: autos=self, poiein=to produce) means self-(re)production and to know the constitution of the…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas