Table of contents
Effective strategy for lean implementation under a culturally diversified environment case: Danish subsidiary in Indonesia
Jessie FrahmThe purpose of this paper is to investigate how organisations from the Western part of the world, can combine the issue of handling cultural challenges along with seeking to…
Testing the three Rs model of service quality
David Moyes, Michele Cano-Kourouklis, Joan ScottBuilding on previous work (Cano and Moyes, 2013; Douglas and Moyes, 2013; Moyes, 2012) this study further develops the proposition that word-of-mouth and customer retention are…
Effect of TQM principles on performance of Indian SMEs: the case of automotive supply chain
Neena Sinha, Ajay K. Garg, Neelam DhallThe purpose of the paper is to investigate the effect of TQM principles on organisational performance in Small and Medium Enterprises (SMEs) in Indian Auto Component Sector.
A methodology for component level improvement of passenger facilities at the Howrah Railway Station in India.
Sumana Gupta, Rabindranath DattaPurpose: Discuss a methodology to evaluate the component level contributions for individual attributes of service quality at Indian Railway Stations. This can be used towards…
Towards sustainable excellence: strategic analysis of Deming Prize winning companies
Satyendra Kumar Breja, Devinder Kumar Banwet, K C IyerAddressing the issue of sustainability of business excellence, the paper maps strategies of Deming Application Prize (DAP) winning companies in India and evaluates the…
Corporate Social Responsibility strategies using the TQM - hoshin kanri as an alternative system to the balanced scorecard
Andrea ChiariniThe main purpose of this paper is to investigate the implementation of hoshin kanri as a novel alternative system to Balanced Scorecard (BSC) for deploying Corporate Social…
Operational excellence through business process orientation: an intra- and inter-organizational analysis
Bahar Movahedi, Kayvan Miri-Lavassani, Uma KumarThe purpose of this paper is to investigate the role of Business Process Orientation (BPO) at intra- and inter-organizational levels in various aspects of organizational…
Toward a better visual inspection of products
Jean-Luc Maire, Maurice Pillet, Nathalie BaudetVisual inspection is used to assess a product’s quantitative characteristics (physical inspection) and/or to assess a product’s qualitative characteristics (sensory inspection)…
Quality assurance mapping in Greek service companies
Yiannis Nikolaidis, Afroditi AdamidouThe motivation and aim of this paper is to collect and systematically present useful information from any published material that describes real life cases of Quality Management…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas