The TQM Journal: Volume 26 Issue 5

Managerial role in ensuring successful total quality management programme in Ghanaian printing firms

Nicholas Kingsley Graham, Yarhands Dissou Arthur, Duke Peprah Mensah

Most of the total quality management (TQM) programmes implemented in the printing industry fail to produce the intended benefit, because of the view that quality achievement is…

Towards a standardised management system for corporate sustainable development

Muhammad Asif, Cory Searcy

The systematic implementation and assessment of corporate sustainable development is difficult in the absence of a structured approach. The existing management systems and…

Quality management benefits through the “soft” and “hard” aspect of TQM in food companies

Evangelos Psomas, Fotis Vouzas, Dimitrios Kafetzopoulos

The purpose of the paper is to examine the binary character of total quality management (TQM) in food companies and to determine the impact of the two aspects of TQM – the “soft”…

Robust process capability performance : An interpretation of key indices from a nonparametric viewpoint

George Besseris

The purpose of this paper is to propose a set of process capability indices (PCIs) which are based on robust and agile statistics such that they may be applicable irrespective of…

Measuring the importance and practices of Lean values

Pernilla Ingelsson, Anna Mårtensson

The purpose of this paper is to present the result from a study carried out at an organization, which has recently started applying Lean, to examine changes in the importance and…

Redesigning an assembly line through Lean-Kaizen: an Indian case

Anupama Prashar

The purpose of this paper is to address the adoption of Lean-Kaizen approach to process improvement by the largest manufacturer of steering systems for passenger car and utility…

The rise and decline of TQM in the NHS

Uche Nwabueze

The purpose of this paper is to delineate the factors responsible for the decline of total quality management (TQM) in the National Health Service (NHS). It is suggested that if…

Distinctive personality traits of quality management personnel

John W. Lounsbury, James M. Loveland, Lucy W. Gibson, Jacob J. Levy

The purpose of this paper is to investigate differences in personality and career satisfaction between quality managers and workers in other fields based on Person-Environment Fit…

A review of the importance of business process management in achieving sustainable competitive advantage

Devika Nadarajah, Sharifah Latifah Syed Abdul Kadir

In today's height of competition, business process management (BPM) is regarded as best practice management principle that can assist companies in sustaining competitive…