The TQM Journal: Volume 23 Issue 3

No panaceas for organizational diseases, but better knowledge and systems thinking

Tito Conti

This paper aims at contributing to a better knowledge of organizations' nature, physiology and pathologies, in order to improve their fitness for purpose. The mechanistic view of…

Development of a punctuality improvement method

Mads Veiseth, Per Magnus Hegglund, Iver Wien, Nils O.E. Olsson, Øivind Stokland

The purpose of this paper is to present a punctuality improvement method system and to show how it was developed for application in the railway industry.

Managerial relevance of internal audit: Business benefits of using ISO 9000 internal audit as a managerial tool

Milena Alič, Borut Rusjan

In order to stimulate the interest of company management in the business perspective of internal audit this paper aims to investigate the possibilities of using internal audit as…

Competitive strategic grouping for hospitals: Operational and strategic perspectives on the effective implementation of quality improvement initiatives

Mahmoud M. Yasin, Carlos F. Gomes, Phillip E. Miller

In this research, hospitals with varying type, size and operational characteristics are grouped into distinct strategic groups. The competitive methods emphasised by these groups…

ISO 9000 as an organisation development intervention

Avinash Kumar Srivastav

The purpose of this paper is to investigate the nature of ISO 9000, illustrate how ISO 9000 can be implemented in face of strong resistance to change, and demonstrate how…

Champions in transition: the role of process orientation

Uma Kumar, Kayvan Miri‐Lavassani, Bahar Movahedi, Vinod Kumar

This study seeks to explore the role of process orientation (PO) in organizations that go through a transition in implementing enterprise systems (ESs).

Application of fuzzy QFD for enabling agility in a manufacturing organization: A case study

S. Vinodh, Suresh Kumar Chintha

The purpose of this paper is to report on research in which a fuzzy quality function deployment (QFD) approach has been used for enhancing agility improvement of a traditional…

Quality: From Customer Needs to Customer Satisfaction, 3rd Edition

K. Narasimhan