The TQM Journal: Volume 27 Issue 3

Quality management – history and trends

Albert Weckenmann, Goekhan Akkasoglu, Teresa Werner

The continuous development of quality management in organizations was driven on the one hand by competition and on the other hand by growing requirements of the customers. Mass…

Design and implementation of quality control loops: Strategies to reach stable business processes

Malte Schröder, Sebastian Schmitt, Robert Schmitt

Business processes have an open and dynamic character and are influenced by internal an external disturbances. Without an adequate use of feedback mechanisms, those processes…

Integrating sustainability aspects into an integrated management system

Sandra Klute-Wenig, Robert Refflinghaus

The purpose of this paper is the further development of an Excel-based integrated management system for the tool and cutlery industry regarding sustainability. The tool’s actual…

Why are companies still struggling to reach higher continuous improvement maturity levels? Empirical evidence from high performance companies

Daniel Jurburg, Elisabeth Viles, Carmen Jaca, Martin Tanco

Continuous improvement (CI) is regarded as a powerful approach to achieve business excellence. However, the implementation is not simple as it involves managing a considerable…

Total quality management performance in multinational companies: A learning perspective

Daniel Jiménez-Jiménez, Micaela Martinez-Costa, Angel R. Martínez-Lorente, Hammady Ahmed Dine Rabeh

Multinational corporations face a more intense competence and a higher number of changes in the different countries they operate. In this regard, organizational learning and…

From IMS and six sigma toward TQM: an empirical study from Serbia

Vidosav Majstorovic, Tatjana V. Sibalija

The purpose of this paper is to present the current status of a quality management practice in Serbia, in terms of the development and application of integrated managements…

Guest editorial

Vidosav Majstorovic, Albert Weckenmann