The TQM Journal: Volume 22 Issue 2

The importance of user‐generated content: the case of hotels

Roger Williams, Ton van der Wiele, Jos van Iwaarden, Steve Eldridge

The purpose of this paper is to develop understanding about the quality of user generated content (UGC) on web sites from the point of view of the customer. This is an area not…

ISO 9001:2000 implementation in the Greek food sector

Christos V. Fotopoulos, Evangelos L. Psomas, Fotis K. Vouzas

The purpose of this paper is to examine perceptions of the implementation of the ISO 9001:2000 standard in the food sector in Greece.

Quality screening in an information technology process

George J. Besseris

The purpose of this paper is to propose a methodology that may aid in assessing information technology (IT) quality characteristic optimisation through the use of simple and…

The applicability of quality management systems and models to higher education: A new perspective

Yadollah Mehralizadeh, Massoud Safaeemoghaddam

The main purpose of this paper is study to what extent the idea of a total quality management (TQM) system (Deming, ISO, Baldrige, and EFQM) which is borrowed from business is…

A study into the effectiveness of quality management training: A focus on tools and critical success factors

Ben Clegg, Chris Rees, Mike Titchen

The purpose of this paper is to investigate the effectiveness of quality management training by reviewing commonly used critical success factors and tools rather than the overall…

The present status of quality and manufacturing management techniques and philosophies within the Libyan iron and steel industry

Rajab Abdullah Hokoma, Mohammed Khurshid Khan, Khalid Hussain

This paper aims to investigate the present status of the implementation levels of total quality management (TQM), just‐in‐time (JIT) and manufacturing resource planning (MRPII…

Integrated lean TQM model for global sustainability and competitiveness

Samuel K.M. Ho

The purpose of this paper is to explore an integrated total quality management (TQM) model for global sustainability.