The TQM Journal: Volume 29 Issue 4

Servicescape navigation: A customer typology based on the wayfinding ability of Italian hospital visitors

Angelo Bonfanti, Vania Vigolo, Jackie Douglas, Claudio Baccarani

The purpose of this paper is to profile wayfinders into homogeneous sub-groups according to their wayfinding ability, and to investigate the differences between the clusters…

Contradictions in TQM implementation: A proposed balance from the Ghanaian perspective

Francis Yaw Banuro, Alexander Ntiri-Ampomah, Joseph Kwaku Banuro

The purpose of this paper is to confirm the existence of contradictions in total quality management (TQM) implementation among some Ghanaian companies and to provide a framework…

Toward a data governance model for the Kenya health professional regulatory authorities

Victor Were, Christopher Moturi

The purpose of this paper is to determine the status, drivers, and barriers to data governance at the health professional regulatory authorities in Kenya. This study aims to…

Practicing Lean strategy: Hoshin Kanri and X-Matrix in a healthcare-centered simulation

Federico Barnabè, Maria Cleofe Giorgino

This paper builds on the debate regarding the application of Lean strategy principles and tools in modern organizations, specifically focusing on the healthcare (HC) sector. The…

Implementation of lean supply chain: an empirical research on the effect of context

Guilherme Luz Tortorella, Rogério Miorando, Diego Tlapa

The purpose of this paper is to empirically investigate the effect of a set of contextual variables on the implementation of lean supply chain (LSC) practices. The authors do that…

Total quality management practices in aquaculture companies: a case from Ghana

Kwame Owusu Kwateng, Justice Eric Darko

Studies on managers’ awareness level of total quality management (TQM) in the aquaculture industry in Ghana are scarce, if existing at all. The purpose of this paper is to…