The TQM Journal: Volume 29 Issue 2

Subject:

Table of contents

Relating management problem-solving styles of leaders to TQM focus: an empirical study

Vimal Kumar, R.R.K. Sharma

The purpose of this paper is to develop a relationship between the leader’s management problem-solving styles (MPSS) and total quality management (TQM) focus.

2008

Operational integration in a craft-oriented small enterprise

Inger Gamme, Eva Amdahl Seim, Eirin Lodgaard, Bjørn Andersen

Many leisure boat manufacturers have thrived on designing and building highly customized boats based on longstanding traditions of craftsmanship. To achieve efficient value…

A holistic framework to embed good company practice for customer retention

Barbara McCrory, Nick Pilcher, Janice McMillan

The purpose of this paper is to detail a holistic practice based guiding framework for improving customer retention, which helps companies instil a customer service culture…

1405

Influence of Six Sigma on project success in construction industry of Pakistan

Fahim Ullah, Muhammad Jamaluddin Thaheem, Siddra Qayyum Siddiqui, Muhammad Bilal Khurshid

The purpose of this paper is to investigate the level of implementation of Six Sigma (SS) in the construction industry of Pakistan along with the current state of affairs and the…

2133

Risk-based thinking according to ISO 9001:2015 standard and the risk sources European manufacturing SMEs intend to manage

Andrea Chiarini

The purpose of this paper is to theorize and prioritize the main categories of risk sources for the European manufacturing small- and medium-sized enterprises (SMEs) in accordance…

3869

An exploratory analysis of quality costing in Greek F&B enterprises

Evrikleia Chatzipetrou, Odysseas Moschidis

Given the fact that the Greek food and beverage (F&B) sector, along with the tourism sector, is the basis of Greek economy, the purpose of this paper is to depict the extent to…

The European standards and guidelines for internal quality assurance: An integrative approach to quality management in higher education?

Maria J. Manatos, Cláudia S. Sarrico, Maria J. Rosa

The authors’ thesis statement is that the literature on quality management in higher education is evolving towards an idea of integration. Considering Part 1 of the Standards and…

1509

TQM and academic performance in Iraqi HEIs: associations and mediating effect of KM

Ammar Abdulameer Ali Zwain, Kong Teong Lim, Siti Norezam Othman

The purpose of this paper is to investigate the associations between total quality management (TQM) core elements, knowledge management (KM) processes, and educational…

Developing attributes for evaluating construction project-based performance

Debby Willar

The Indonesian construction industry has to considerably rise due to the issues of quality product, organisational performance and global competitiveness faced today, along with…

1157

Does the soft aspects of TQM influence job satisfaction and commitment? An empirical analysis

Thiruchelvi Arunachalam, Yogesh Palanichamy

Previous studies that have attempted to link TQM and employees’ satisfaction are either theoretical without empirical evidence or had limited outcome in scope as they link only…

1918

Culture driven regeneration (CDR): a conceptual business improvement tool

Kumaraguru Mahadevan

The purpose of this paper is to present the research carried out on a conceptual approach in business improvement termed as culture driven regeneration (CDR). The research…

1012
Cover of The TQM Journal

ISSN:

1754-2731

Renamed from:

The TQM Magazine

Online date, start – end:

2008

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Dr Alexander Douglas