The TQM Journal: Volume 28 Issue 5


Table of contents - Special Issue: TQM Conference Belgrade 2015

Guest Editors: Prof. Dr Vidosav D. Majstorovic and Prof. Dr Numan M. Durakbasa

Micro- and nano-scale manufacturing development through precision metrology

Numan M. Durakbasa

The purpose of this paper is to develop a strategic approach with an intelligently integrated management system in advanced manufacturing industry to meet the requirements of high…

Cloud-based cyber-physical systems and quality of services

Dimitris Mourtzis, Ekaterini Vlachou

The purpose of this paper is to review and explore the evolution, advances and future trends of cloud manufacturing, placing the focus on the quality of services. Moreover, moving…


Critical incidents of quality orientation in lower and middle management

Ina Heine, Robert Schmitt, Patrick Beaujean

– The purpose of this paper is to present research about identifying critical management behaviour regarding quality orientation in organisations.

An approach to TQM evaluation in pharma business

Valentina Marinkovic, Stana Bekcic, Gordana Pejovic, Tatjana Sibalija, Vidosav Majstorovic, Ljiljana Tasic

The purpose of this paper is to explore the good practice (GxP) and standardised management system integration within total quality management (TQM) paradigm in pharmaceutical…


Intelligent approaches for an organisation’s management system change

Kristina Zgodavova, Matus Kisela, Andrea Sutoova

The purpose of this paper is to contribute learning, knowledge creation and knowledge transfer obtained through a web-based role-play simulation environment as an intelligent…


Employees factors importance in Lean Six Sigma concept

Vesna Spasojevic Brkic, Branislav Tomic

Lean management and Six Sigma concepts are derived from two different points of view, but it is evident that the role of employees is crucial in both concepts. The purpose of this…


Management systems audit in the annex SL context

Cristinel Roncea

The purpose of this paper is to find answers to the current issue of the audit. What has to offer classical approach of audit practice to help organizations improve their…

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  • Dr Alexander Douglas