The TQM Journal: Volume 21 Issue 6

Six Sigma in the Indian software industry: some observations and results from a pilot survey

Rupa Mahanti, Jiju Antony

The aim of this paper is to present the results from an empirical investigation of Six Sigma in the Indian software industry

Barriers faced by engineers when applying design of experiments

Martín Tanco, Elisabeth Viles, Laura Ilzarbe, Ma Jesus Alvarez

The purpose of this article is to provide an extensive review of the barriers faced by engineers when applying design of experiments (DoE). The aim is to help new practitioners…

The relationship between quality management and the speed of new product development

Hongyi Sun, Yangyang Zhao, Hon Keung Yau

The speed of new product development (NPD) has been a key factor in a firm's degree of competitiveness. The tools and philosophy of quality management have been widely used to…

A proposed framework for combining ISO 9001 quality system and quality function deployment

Paulo A. Cauchick Miguel, José Celso Sobreiro Dias

ISO 9001 certification assures that a company employs a quality system, which provides trust for the customers but this system does not assure the quality of the products. It is…

Total quality management in Indian industries: relevance, analysis and directions

Raj Kumar, Dixit Garg, T.K. Garg

The purpose of this paper is to analyze the various factors important for total quality management implementation in various manufacturing organizations and to assess their…

Does size matter for Six Sigma implementation?: Findings from the survey in UK SMEs

Maneesh Kumar, Jiju Antony, Alex Douglas

The purpose of this paper is to identify the quality initiatives implemented in UK manufacturing small and medium‐sized enterprises (SMEs) and to perform a comparative analysis of…

Voice of the Customer: Capture and Analysis

K. Narasimhan

Lean Six Sigma for Supply Chain Management: The 10‐Step Solution Process

K. Narasimhan