Journal of Hospitality and Tourism Insights

Smart food waste fighters: insights from mobile apps and users

Cansev Ozdemir, Gizem Sultan Kaman, Hakan Yilmaz

The purpose of the study is to evaluate mobile apps developed to prevent food waste from the perspective of responsible production and consumption.

They acclaimed, I used: an investigation of traveller’s behavioural intention to use YouTube shorts for selection of ecotourism destination

Nidhi Sharma, Nilesh Arora

Social media offers better prospect for travellers to seek for travel information, choose a location and share their personal travel experiences. The current study aims to examine…

Integrating the norm activation model and technology acceptance model to explain tourist intention to use public bike rental service

Long Phi Nguyen, Dung Phuong Hoang, Thong Huy Vu

Travel destinations worldwide are seeking smart ways to reduce the negative impact of tourism, and the public bike rental service (PBRS) is one of them. To investigate the usage…

Employee burnout in the tourism industry during a cultural shift: the role of change uncertainty, change information and meaning-making

Kleanthis K. Katsaros

Based on the job demands-resources theory, the objective of the current research is to investigate the influence of contextual (i.e. change information), as well as, personal…

Investigating women’s work experience in hospitality with the job demands-resources theory

YunYing (Susan) Zhong

This study aims to investigate the work experience of women in hospitality with the job demands-resources (JD-R) theory. By focusing on job resources, job demands (emotional and…

How is employee performance affected by employer branding in tourism businesses? Mediation analysis

Bassam Samir Al-Romeedy, Mohamed Fawzy El-bardan, Hanan Eid Badwy

The study’s objective is to assess the impact of employer branding (EB) on person–job fit (PJF), work engagement (WE), internal communication (IC) and employee performance (EP) in…

Enabling hotel circularity via Industry 4.0 innovations for enhanced hotel performance: insights from Saudi Arabia and Egypt

Karam Zaki

This research assesses the present condition of Circular Economy (CE) practices in green hotels situated in two leading Middle Eastern nations, Saudi Arabia and Egypt…

The effects of economic policy uncertainty on hotel performance: evidence from the Italian hospitality sector

Elisa Menicucci, Guido Paolucci

This study aims to investigate the effects of economic policy uncertainty (EPU) on Italian hospitality sector. The investigation attempts to explain whether hotel performance…

Speak, search, and stay: determining customers' intentions to use voice-controlled artificial intelligence (AI) for finding suitable hotels and resorts

Selim Ahmed, Ujjal Yaman Chowdhury, Dewan Mehrab Ashrafi, Musfiq Mannan Choudhury, Rafiuddin Ahmed, Rubina Ahmed

The present study investigates the customers' behavioural intention to use voice-based artificial intelligence (AI) to find the appropriate hotels and resorts in an emerging…

Creating exceptional guest experiences: the role of engagement and relationship building in hospitality

Maraj Rahman Sofi, Irfan Bashir, Ahmed Alshiha, Emad Alnasser, Sultan Alkhozaim

The study seeks to explore the intricate dynamics among customer relationship management (CRM) practices, guest satisfaction and loyalty in the hospitality context. Additionally…

Customer-oriented front-line employees' voice behaviours in the hospitality industry: a comprehensive literature review

Khalid Rasheed Memon, Bilqees Ghani, Heesup Han

Using employee voice to advocate for customers' requirements, improves hospitality service. Organizations must understand what motivates or deters employee customer-oriented voice…

The impact of point policies on hotel “sleeping” guests: awakening model construction

Wei Liu, Kaiying Guo, Bo Wendy Gao

The conventional customer lifecycle fails to acknowledge the “sleeping” stage between regular patronage and churn, particularly prevalent in the hospitality industry. This study…

Implications of green knowledge sharing, organizational green culture and green training and development for organizational environmental citizenship behavior in the hotel sector

Raphael Papa Kweku Andoh, Nester Kumiwaa Owusu, Cecilia Hayford, Linda Obeng Ansong, Abraham Ansong

The purpose of this study was to investigate the implications of green knowledge sharing (GKS), organizational green culture (OGC) and green training and development (GTD) for…

Well! Fun forms and friendship uplift frontline employees' positive affect for workplace well-being in the hospitality industry

K.K. Suneera, D. Mavoothu, Muhammed Sajid

This study aims to reveal the positive effects of workplace fun forms on employee positive affect state and workplace well-being. This study also aims to examine workplace…

Matching emotion regulation strategies with specific emotions in tourist experiences

Jie Gao, Ye Zhang

This study delves into the intricate relationship between specific positive and negative emotions experienced by tourists during their vacations and the corresponding emotion…

Unveiling the dynamics of revisit intention and word-of-mouth: an attribution theory approach to Halal-friendly hotel attributes and service encounter evaluation

Ataul Karim Patwary, Mirza Mohammad Didarul Alam, Noor Azimin Zainol, Muhammad Umair Ashraf, Mohammad Nurul Alam, Naeem Hayat, Sawsan Haider Abdullah khreis

This study examined the revisit intention of tourists in Muslim-friendly hotels in nexus with Halal-friendly hotel attributes (social environment, facilities, food and beverage…

The role of nostalgic emotion in shaping destination image and behavioral intentions – An empirical study

Thi Thanh Thao Nguyen, Thi Dung Hanh Duong

Previous studies have proven the significant influence of nostalgia on tourists' perceptions, intentions, and behaviors. While much of the research has focused on nostalgia as a…

What drives customers’ participation behaviour? Unveiling the drivers of affective satisfaction and its impacts in the restaurant industry

Gamal S.A. Khalifa, Abdallah M. Elshaer, Kashif Hussain, Ahmed K. Elnagar

This paper aims to explore the factors influencing customers' attitudes and behaviours, specifically in terms of affective satisfaction, participation behaviour, and…

Tales of luxury: unveiling gender-based insights into hotel brands’ Instagram marketing

Anuja Chalke, Boon Liat Cheng, Michael Dent

Storytelling-driven messaging for luxury hotels is a robust social media marketing strategy to boost electronic word of mouth (e-WOM) and induce visit intention. This paper…

Effects of knowledge transformation and social capital on business performance

Patricia Pilar Zirena-Bejarano, Gloria Parra-Requena, Abelardo David Quispe-Ambrocio, Willam Fernando Merma-Valverde

This article delves into the antecedents of business performance. The main aim of this study is to analyze the effect of knowledge transformation on business performance in firms…

Unleashing innovation through employee voice behavior in the hotel industry: the impact of ambidextrous leadership on innovative work behavior

Muhammad Ajmal, Zarafshan Sareet, Azmat Islam

In today's dynamic and competitive business environment, organizations strive to foster innovation as a key driver of success. To achieve this, leaders play a critical role in…

The effect of STARA awareness on hotel employees' turnover intention and work engagement: the mediating role of perceived organisational support

Miraç Yücel Başer, Tuba Büyükbeşe, Stanislav Ivanov

The proliferation of Smart Technologies, Artificial Intelligence, Robotics, and Algorithms (STARA) in the tourism and hospitality (T&H) industry has been shown to trigger negative…

Impact of environmental awareness and knowledge on purchase intention of an eco-friendly hotel: mediating role of habits and attitudes

Pimtong Tavitiyaman, Xinyan Zhang, Hiu Man Chan

This study explored the impact of environmental awareness, knowledge, habits, attitudes, subjective norms and perceived behavioural control on purchase intention towards an…

From screen to plate: an investigation of how information by social media influencers influence food tasting intentions through the integration of IAM and TAM models

Safdar Khan, Sujood Sujood, Asad Rehman, Ramzi Al Rousan

The aim of this paper is to explore how information shared by SMIs affects consumers' food tasting intentions. To achieve this, it integrates the IAM and TAM, in conjunction with…

A contemporary systematic literature review of equestrian tourism: emerging advancements and future insights

Hamed Rezapouraghdam, Mehmet Bahri Saydam, Ozlem Altun, Samira Roudi, Saeid Nosrati

Horse-based tourism stands at the intersection of cultural heritage, leisure activities, and eco-friendly travel, captivating enthusiasts and researchers alike with its diverse…

Flexible but disconnected: Airbnb hosts’ social isolation, work-family experience, and mental wellbeing

Suzanne de Janasz, Joy A. Schneer, Nicholas Beutell, Sowon Kim

The understudied psychosocial factors affecting Airbnb hosts are examined in this study by focusing on social isolation and willingness to remain as an Airbnb host. The espoused…

Customer incivility and frontline employee job performance: a moderated mediation analysis of PsyCap and emotional exhaustion

Afreen Khanam, Sheema Tarab

Premised on the conservation of resources (COR) theory, our study attempts to investigate if emotional exhaustion (EE) is a mediator in linking customer incivility (CI) and…

Social media’s sway: how social comparison on social media stimulates impulse travelling; serial mediation study on Indian millennials tourists

Satinder Kumar, Sandeep Kumar

The study explores the impact of social media-induced social comparison on impulse travelling, drawing upon social comparison theory. It thoroughly examines the intermediary…

Optimizing demand forecasting for business events tourism: a comparative analysis of cutting-edge models

Shinyong Jung, Rachel Yueqian Zhang, Yangsu Chen, Sungjun Joe

Given the unique nature of business events tourism, this paper evaluates the forecasting performance of various models using search query data (SQD) to forecast convention…

Perceptions and motivational factors of Chinese coffee consumers towards robot baristas: a Technology Acceptance Model 2 perspective

Ka Leong Chong, Ge Zhang

This study aims to explore the attitudes and perceptions of Chinese coffee consumers towards robot baristas, considering the proliferation of automated entities within China's…

Engaging in co-creation experiences: the role of affective image and satisfaction

Md Rabiul Islam, Sandra Maria Correio Loureiro, Inês Carvalho, Ana Ramires

This study proposes a conceptual model and aims (1) to understand how co-creation experience influences guest engagement, (2) to analyse the effect of satisfaction and affective…

Customers' motivations to engage with quick service restaurant (QSR) brands on social media: a uses and gratifications approach

Tanveen Kaur, Lalit Mohan Kathuria

Drawing upon uses and gratifications (U&G) theory and customers' online brand-related activities framework, the present study aims to examine the influence of customers’…

Customer incivility's antecedents and outcomes: a case study of Vietnamese restaurants and hotels

Bang Nguyen-Viet, Phuc Nguyen My

Customer incivility is a crucial issue that has multiple negative effects on organizations, especially in the hospitality industry. This study identified the antecedents of…

CSR perceptions and practices in small hotels in urban cities

Maryam Khodaviren, Sunrita Dhar-Bhattacharjee

This study aims to examine the perception and practices related to Corporate Social Responsibility (CSR) implemented in Small and Medium-sized Enterprises (SMEs), focussing on…

Unlocking employee flourishing in the hospitality industry: role of high-performance work systems, psychological capital and work passion

Meera Peethambaran, Mohammad Faraz Naim

The present study investigates the relationship between high-performance work systems (HPWS) and employee flourishing-at-work (FAW) through psychological capital (PsyCap) and…

The effects of hawker influence and local gastronomy involvement on authenticity, personal nostalgia, and hawker cultural identity

Bee-Lia Chua, Seongseop (Sam) Kim, Frank Badu-Baiden, Rachel Yuen May Yong, Bona Kim, Ermias Kifle Gedecho, Heesup Han

This study elucidated the connections among the influence of Singaporean hawkers, local gastronomy involvement, and the three dimensions of authenticity (objective, constructive…

Short video narratives, brand equity dimensions and horti-tourism patronage: does real-world video matter?

Iddrisu Mohammed, Mahmoud Abdulai Mahmoud, Robert Ebo Hinson

Using the transportation theory, and the brand equity model, this study aims to examine how short video narratives from a tourist perspective increased brand equity dimensions…

Bibliometric analysis on green hotels: past, present and future trends

Muhammad Ashraf Fauzi, Heesup Han, Sandra Maria Correia Loureiro, Antonio Ariza-Montes, Walton Wider

Service providers and tourism players have introduced the green hotels concept to mitigate detrimental environmental impact. This study aimed to review the literature on green…

The role of influencer marketing in the rapid rise of Nusr-et: the cognitive response theory

Cihan Seçi̇lmi̇ş, İlker Kiliç, Yaşar Sari, Elif Şenel

This research examines the factors that affect business owner influencers' success in growing their businesses and making them a brand in line with the principles of the cognitive…

Greening the hospitality industry: examining institutional influences and perceived benefits of EMS in Malaysian SME hotels

Hanafi Hamzah, Siti Norida Wahab, Norashida Othman, Gaven Ferguson

The majority of Malaysian firms are small and medium-sized enterprises (SMEs), and the hospitality industry is no exception. However, a study on environmental management systems…

Unlocking the precursors of destination brand love: the roles of self-congruence and destination brand immersion

Angelina Nhat Hanh Le, Phuong Thi Kim Tran, Thanh Dat Le

In the competitive realm of destination branding, understanding the factors that lead tourists to develop a deep emotional connection with a destination’s brand is essential. At…

“Doing it for my family”: examining when and how family motivation hinders creativity of hospitality employees by shaping job-perception

Nicoleta Isac, Waqar Badshah, Bashir Ahmad, Ahmad Qammar, Masood Nawaz Kalyar

This study explores the relationship between family motivation and employee creativity. It examines the way family motivation shapes employees' job perceptions, specifically…

There is no limit to what we as women can accomplish: promoting women’s entrepreneurial empowerment and disaster management capabilities

Rimsha Khalid, Mohsin Raza, Katarzyna Piwowar-Sulej, Zahed Ghaderi

Existing gender inequality across all sectors has weakened women’s resilience to risk management. The chaos heightens if they are not only breadwinners of their family but roaring…

Hospitality in healthcare: the impacts of utilitarian and hedonic value perceptions on behavioral intentions in the context of medical hotels

Suja Chaulagain

Applying the value-attitude-behavior (VAB) model, this study investigated how perceived utilitarian and hedonic values (i.e. novelty and emotion) affect individuals' attitudes…

Identifying rejuvenation strategies in micro tourism destinations: the case of Kaş

Birgül Aydın, Emre Ozan Aksöz

This research paper aims to identify and provide insights into rejuvenation strategies in Kaş as a microtourism destination based on the views of stakeholders.

Customer satisfaction antecedents in uncertain hospitality conditions: an exploratory data mining approach

Mahlagha Darvishmotevali, Hasan Evrim Arici, Mehmet Ali Koseoglu

Informed by trait and self-determination theories, the present study aims to extend the knowledge regarding the link between customer satisfaction (CS) and its antecedents…

Destination advocacy behaviour of residents: examining the role of psychological ownership

Anil Gupta, Vattan Singh

The purpose of this study is to investigate the impact of psychological ownership (PO) on residents’ destination advocacy (DA) behaviour in the context of emerging tourist…

Unveiling the mediating mechanisms: service recovery and customer advocacy between app attachment and customers’ responses

Leonardo Aureliano-Silva, Xiaoxiao Fu, Cihan Cobanoglu, M. Omar Parvez

This study investigates the direct impact of app attachment on service recovery and customer advocacy and their combined impact on recommendation and purchase intention. The…

Is tourism conducive to green growth? An investigation of the role of tourism-based economic expansion in the nexus of leisure tourism and business tourism

Amara Awan, Kashif Hussain, Mahwish Zafar, Sami Ullah Bajwa

The gradual expansion of the tourism sector is raising concerns about whether tourism-based economies are conducive to supporting green growth. Hence, the current study aims to…

Sustainability concerns on pro-sustainable travel behavior: combining the United Nations SDGs, norm activation model and value theory

Guy Assaker

This study examines the effect of sustainable development goal (SDG) concerns regarding the sustainability issues raised in the United Nations SDG agenda on pro-sustainable travel…

Application of fuzzy-set qualitative comparative analysis (fsQCA) in hospitality and tourism research: a bibliometric study

Kayode Kolawole Eluwole, Taiwo Temitope Lasisi, M. Omar Parvez, Cihan Cobanoglu

Fuzzy-set qualitative comparative analysis (fsQCA) is explored as a transformative tool rooted in complexity theory, shedding light on uncertainties shaping real-world decisions…

Linking social servicescape and restoration in dining settings: the moderating role of substantive servicescape

Zhiwei (CJ) Lin, Wenjie Xiao, Baolin Deng, Changjiang (Bruce) Tao, IpKin Anthony Wong

While the rise of chain restaurants has attracted increasing research interest, few studies have taken servicescape into consideration to examine its effects on transformative…

Personal values and travel motivations: the moderating effects of visit experience, gender and age

Dila Maghrifani, Joanne Sneddon, Fang Liu

To understand differences in visitors' travel motivations, this study investigates the relations between personal values and travel motivations as well as the moderating effects…

Shattering the ceiling: exploring culture and religion’s impact on female empowerment in the Nigerian hospitality industry

Amara Ukachukwu, Roya Rahimi

This study addresses the persistent impact of patriarchal societal structures on women’s empowerment in Nigeria, where social power, political authority and autonomy continue to…

Beyond the surface: understanding the mechanism between green HR practices and employees’ green creative behavior through mixed-methods exploration

Muhammad Farrukh, Muhammad Rafiq, Ali Raza, Sahar Iqbal

Many studies have explored the relationship between green human resource management practices (GHRM) and employees’ green creative behavior (EGCB) within the hospitality industry…

Disruptive innovation and e-micro-entrepreneurship in tourism: the IRMA model approach for Airbnb platform

Ioulia Poulaki, Evi Chatzopoulou, Mary Constantoglou, Vaia Konstantinidou

This paper aims to examine how Airbnb has been transformed from an informal form of tourism accommodation into an emerging form of tourism e-micro-entrepreneurship through an…

Do Instagram reels influence travelers' behavioral and e-WOM intentions for the selection of ecotourism destination?

Nidhi Sharma, Nilesh Arora

There has been considerable discussion about the utilization of social media effectively in tourist research. Still, there is a paucity of information about its usage for…

The effects of virtual reality travel on satisfaction and visiting intention utilizing an extended stimulus-organism-response theory: perspectives from Thai tourists

Raksmey Sann, Pakkapol Luecha, Rawisara Rueangchaithanakun

This study investigates how virtual reality (VR) travel attributes (e.g. sense and quality of information) influence spectators' flow experience, how emotion and past experience…

Are you hungry for play? Investigating the role of emotional attachment on continuance intention to use food delivery apps

Xuan Tai Mai, Thu Thi Trinh, Chris Ryan

Food delivery apps (FDAs) have rapidly developed due to mobile technologies, changes in modern consumption and increased online use during the COVID-19 pandemic. Despite this, the…

Bridging perceived psychological and social risks with shared beliefs: unveiling tourists' behavioral intentions through nostalgia

Sadaf Razzaq, Naeem Akhtar

The study examines tourists' psychological and social risk and shared beliefs – devotion, concerns and entertainment – at a religious and cultural heritage destination. It also…

From congruity to loyalty: how congruity factors drive sharing economy

A.K. Fazeen Rasheed, Janarthanan Balakrishnan

The study examines the influence of various congruity factors (economic, safety and Health, hedonic, and functional) on tourists' satisfaction with sharing economy-based services.

Understanding asymmetric effects of attribute performance on tourist satisfaction with island tourism using user-generated data

GuangMeng Ji, Siew Imm Ng, Jun-Hwa Cheah, Wei-Chong Choo

Past research often relies on linear relationship assumptions from the perspective of managers when studying the relationship between attribute performance and satisfaction…

Is “luxury” simply a marketing gimmick? Evaluating value in the experiencescapes of developed and developing countries

Rohan Karri

Luxury as a construct warrants an assessment of entities promoting themselves as luxurious offerings. Therefore, this study attempts to evaluate the experiencescapes of luxury…

How perceived coolness and wow affect customer engagement: the role of self-image congruity

Li-Ling Liu, Hsiu-Yu Teng

Customer engagement has key practical implications for hospitality management. However, little is known about how perceived coolness and wow affect customer engagement. The…

The internal and external effect of environmental complexity on business responses: a PLS-SEM and artificial neural network approach

My-Trinh Bui, Thi-Thanh-Huyen Tran

In the wake of severe socio-economic damage, many firms have made creative and technological progress in their responses to the COVID-19 crisis. This paper examines internal and…

What affects consumers' choice behaviour towards organic food restaurants? By applying organic food consumption value model

Arghya Ray, Biswadip Das, Long She

Although there is a rising demand for organic food restaurants (OFRs), limited studies have attempted at understanding the drivers of customers' intention to visit OFRs. There is…

Prediction of tourists' intention toward domestic vs international destinations in post-COVID-19 recovery: the role of COVID-19, future anxiety and solidarity

Kemal Gürkan Küçükergin, Yakup Kemal Özekici, Gonca Güzel Şahin

This paper aims to investigate, upon taking into consideration both symmetric and asymmetric effects, how the economic and psychological impact of the coronavirus disease 2019…

Tourism recovery: exploring the impact of residents' animosity on attitudes, intentions and behaviours to support tourism development

Sedigheh Moghavvemi, Ali Hassani, Kyle M. Woosnam, Saniya Abdrakhmanova, Chunyu Jiang

This study aims to explore the most salient contributors to residents' support for tourism. As such, the authors measure residents' fear and risk of coronavirus disease 2019…

Tourists' willingness to contribute to smart tourism: a construal level theory perspective

Hao Sun, Kaede Sano

Smart tourism has become an inevitable trend in future tourism development. However, despite significant investment in its technological foundation, little is known about whether…

Should I stay or should I go back? Factors influencing snowbirds' permanent relocation intention

Suja Chaulagain, Jianwen Li, Rojan Baniya, Abraham Pizam

The objective of the present study was to investigate the impacts of familiarity with and awareness of Florida as a snowbird destination, and satisfaction with the snowbird…

Exploring the criteria for a green and smart hotel: insights from hotel managers' perspectives

Gökhan Akel, Elçin Noyan

This study aimed to explore the adaptations and perspectives of hotel managers regarding green and smart hotel technologies within the context of sustainability.

Going green: predicting tourists' intentions to stay at eco-friendly hotels – the roles of green attitude and environmental concern

Le Van Huy, Hien T.T. Nguyen, Phan Hoang Long, Phan Quyen Phu Thi, Pham Tan Nhat

By anchoring on the ability-motivation-opportunity (AMO) framework, this research aims to examine the effect of tourists' green ability, motivation and opportunity to access green…

Antecedents of nostalgia-related cultural tourism behavior: evidence from visitors to pharaonic treasures city

Muhammad Haroon Shoukat, Rupa Sinha, Islam Elgammal, Kareem M. Selem

Based on self-determination theory (SDT), this paper seeks to identify autonomous motivations driving nostalgia-related cultural tourism among visitors to satisfy their craving to…

Exploring the pathways to enhanced task performance: the roles of supportive leadership, team psychological safety, and mindful organizing

Muhammad Shoaib Saleem, Ahmad Shahrul Nizam Isha, Maheen Iqbal Awan

The study investigated the predictive role of supportive leadership and psychological safety for mindful organizing and the subsequent impact of mindful organizing on individual…

Community support and benefits, culture and hedonism as moderators in the relationship between brand heritage, tourist satisfaction and revisit intention

Sathish Raja, Vasanthi Soundararajan, Satyanarayana Parayitam

This research explores the antecedents of tourist satisfaction and revisit intention, especially in light of the post-pandemic environment that pushed tourism to the lowest level…

Impact of geopolitical risk on tourism demand: evidence from asymmetric NARDL approach

Waseem Ahmad Parray, Mohammed Ayub Soudager, Zubair Ahmad Dada, Effat Yasmin, Tanveer Ahmad Darzi

Many tourism academics have investigated the linkages between tourism, power and space; few have specifically addressed the profound links between tourism and geopolitics. In view…

Hierarchical value mapping of diners in Macao's casino restaurants

Pui Kuan Tina Fan, Ja Young (Jacey) Choe, Yeseul Na

This study explores the linkages between various attributes, consequences and values of casino restaurants and the differences in the hierarchical value maps between female and…

Towards sustainable development: antecedents of green entrepreneurship intention among tourism and hospitality students in Egypt

Mahmoud Ramadan Al-Azab, Heba Salah Zaki

This paper aims to examine the antecedents of green entrepreneurship intention (GEI) amongst tourism and hospitality higher education students and further explores the effect of…

Does employee resilience work? The effects of job insecurity on psychological withdrawal behavior and work engagement

Mehri Yasami, Kullada Phetvaroon, Mayukh Dewan, Kristina Stosic

The onset of a health crisis has substantially crippled the hotel industry, causing employees' fears of an imminent job loss. This study investigates how hotel employees'…

Do green servicescape and perceived quality determine consumerism and its consequences?

Awes Asghar, Ruba Asif, Naeem Akhtar, Tahir Islam

Hotel servicescapes have been extensively examined in the literature; however, there has been less attention on green servicescapes that attract consumers to visit green hotels…

Examining how coolness of service robots influences customers' delight: mediating role of perceived values

Jia-Jhou Wu, Sue-Ting Chang, Yung-Ping Lin, Tom M.Y. Lin

When encountering novel technology, customers often use the term “cool” to express their thoughts; therefore, coolness has become crucial for launching service robots. However…

Slow food and the slow food movement: a case study of consumer activism in Turkiye

Tuba Tokucoglu Yumusak, Kadri Gokhan Yilmaz, Seyda Z. Deligonul, Tamer Cavusgil

The slow food movement has become increasingly widespread globally in recent years. This paper focuses on explaining how Turkish cuisine, which has a deep-rooted history, meshes…

Customer value creation and Moroccan hotels' performance: a multi-party and multi-phase vision

Ridouan Nejjari, Samira Slaoui

This study examines the impact of customer value creation on hotel performance. Customer value is seen as a multi-phase and multi-party process that combines hotel and tourist…

Hotel leaders' benevolent leadership, career management and employees' work engagement during COVID-19: a conservation of resources perspective

Wisanupong Potipiroon, Hataikwan Junthong

Drawing upon conservation of resources (COR) theory, this study aims to examine whether benevolent leadership from top hotel leaders can foster employees' work engagement during…