Journal of Hospitality and Tourism Insights

User-generated content on Gen Z tourist visit intention: a stimulus-organism-response approach

Kafferine Yamagishi, Danzel Canayong, Mariella Domingo, Kim Nieva Maneja, Angel Montolo, Arabelle Siton

This paper aims to explore the causal relationship of user-generated content (UGC) on trust in UGC (TUGC), destination image (DI) and tourist visit intention (VI) guided by the…

Consumer confusion and negative eWOM in the e-hospitality marketplace: the moderated moderation model of gender and technology self-efficacy

Anuradha Sharma, Jagwinder Singh Pandher, Gyan Prakash

The goal of this paper is to use the stimulus-organism-response (S-O-R) paradigm to understand how ineffective marketplace stimuli affect perceptions related to online travel…

Augmenting hotel performance in Malaysia through big data analytics capability and artificial intelligence capability

Shumaila Naz, Syed Arslan Haider, Shabnam Khan, Qasim Ali Nisar, Shehnaz Tehseen

At the forefront of current research is the investigation of how big data analytics capability (BDAC) and artificial intelligence capability (AIC) can enhance performance in…

Understanding tourists' environmentally responsible behaviour: environmental citizenship behaviour as an antecedent and trust in destination's local government as a moderator

Buket Candan, Emre Şahin Dölarslan

Tourists' environmentally responsible behaviour (ERB) is very important for the environmental sustainability of popular tourist destinations. The main purpose of this research…

Why some call the “worst” what most consider the “best”?: an analysis of tourist complaints at the wonders of the world

Juan Pedro Mellinas, Eva Martin-Fuentes, Berta Ferrer-Rosell

This research explores why tourists are dissatisfied in places considered “wonders of the world”. The authors ask if the place does not match visitors' expectations or if other…

Examining the role of family motivation: an empirical examination in the hospitality sector

Umair Ahmed, Said Al Riyami, Waheed Ali Umrani, Munwar Hussain Pahi, Hassan Syed

The authors intended to find out what motivates employees at the workplace. For this purpose, the authors examined family motivation and intrinsic motivation influences over work…

Servicescapes and social servicescapes: impact on perceived usefulness, choice satisfaction and behavior at fast-food restaurants

Awes Asghar, Ruba Asif, Naeem Akhtar

The existing literature has examined the determinants of post-purchase behavioral intentions. However, less attention has been devoted to the factors that contribute to perceived…

Delicious – but is it authentic: Consumer perceptions of ethnic food and ethnic restaurants

Ben Arviv, Amir Shani, Yaniv Poria

The aim of the study is to capture consumers' conceptualization of ethnic food and ethnic restaurants, focusing on what it takes for ethnic restaurants to be perceived authentic.

The impact of memorable tourism experiences on customer-based destination brand equity: the mediating role of destination attachment and overall satisfaction

Ayush Guleria, Richa Joshi, Mohd Adil

Utilising the stimulus-organism-response (S-O-R) theoretical framework, this study investigated how destination attachment and overall satisfaction mediate the linkage between…

Authentic leadership and organizational citizenship behaviors: How do harmonious passion and obsessive passion mediate?

Chang-Hua Yen, Tien-Cheng Han, Yi-Shih Wen

Among different leadership styles, scant hospitality researchers have studied the link between authentic leadership and organizational citizenship behaviors (OCBs). This article…

Adoption of in-room voice assistants: a cross-cultural study

Jungsun (Sunny) Kim, Mehmet Erdem, Boran Kim

The purpose of this study is to explore whether five factors drawn from the unified theory of acceptance and use of technology (UTAUT) and UTAUT2 significantly influence…

Understanding the implications of value co-creation in eco-hotels: the antecedents and consequences

Ahmed Taher Esawe, Karim Taher Esawe, Narges Taher Esawe

This study aims to investigate value co-creation, its antecedents (i.e. customer delight and place identity) and the consequences (i.e. satisfaction and revisit intention) at…

Distinguishing the determinants of low-cost and high-cost sustainable travel behaviors

Jing Yin

Most research on sustainable tourism has been devoted to understanding the determinants of tourists' sustainable behavior on a unidimensional construct, overlooking the importance…

Linking social media marketing to restaurant performance – the moderating role of advertising expenditure

Wenjia Han, Ozgur Ozdemir, Shivam Agarwal

Built upon customer engagement marketing theory and uses and gratification theory, this study examines the link between individual social media marketing (SMM) performance…

Factors influencing tourists' behavioural intentions towards beach destinations: the mediating roles of destination experience and destination satisfaction

Rashed Al Karim, Md Karim Rabiul, Sayed Mohammed Arfat

This study aims to identify factors affecting travellers' behavioural intentions regarding beach destinations in Bangladesh. The study also examines how destination experience and…

Does restaurant innovativeness influence customer advocacy? The roles of self-image congruity and customer engagement

Hsiu-Yu Teng, Chien-Yu Chen, Tien-Cheng Han

Studies have explored the determinants of customer advocacy because of customer advocacy's vital role in improving the efficiency and effectiveness of marketing. The current…

Post-COVID-19 travel intentions to Kenya from Hong Kong by applying the extended theory of planned behavior (ETPB)

Monica W.C. Choy, Ben M.K. Or, Alvin T.F. Liu

This paper examines the post-COVID-19 travel intentions to Kenya among Hong Kong outbound travelers using the theory of planned behavior (TPB) over three different time horizons…

Examining the antecedents of medical tourists' use of social media from the standpoint of self-efficacy

Mina Balouchi, Yuhanis Abdul Aziz

The purpose of this research is to examine, from the self-efficacy standpoint, the factors that influence medical tourists' use of social media for travel planning. To that end…

Digital transformation in tourism sector: trends and future perspectives from a bibliometric-content analysis

Suneel Kumar, Varinder Kumar, Isha Kumari Bhatt, Sanjeev Kumar, Kamlesh Attri

This article analyzes research on digital transformation in the tourism sector, providing insights into leading work, authors, journals, trends and future research opportunities…

Digging behind the scenes: prioritizing human resources practices related to hospitality employees' attitudes and behaviors after the COVID-19 pandemic

Yousery Nabil M.K. Elsayed, Sawsan Haider Khreis, Abuelhassan Elshazly Abuelhassan, Mohamed Abdelgawwad Aly Abdelgawwad

This study aims to provide a new vision for investigating the different human resources management (HRM) practices in hotels after the COVID-19 pandemic.

Unboxing the paradox of social media user-generated content (UGC) information qualities and tourist behaviour: moderating effect of perceived travel risk

Muhammad Aliff Asyraff, Mohd Hafiz Hanafiah, Nur Adilah Md Zain, Dina Hariani

This study utilised Mehrabian and Russel's stimulus-organism-response (SOR) model to investigate the inter-relationship between perceived social media information qualities (IQ…

Assessing the current sustainability initiatives of Canadian SME restaurants

Emily Robinson, Rebecca Gordon, Bruce McAdams

The purpose of this study is to investigate what sustainability initiatives are being implemented by Canadian independent restaurants and to determine if the initiatives represent…

Linking green supply chain management practices and behavioural intentions: the mediating role of customer satisfaction

Rashed Al Karim, Md Karim Rabiul, Sakia Kawser

The present research investigates the effects of green supply chain management (GSCM) practices on customer behavioural intentions (e.g. word of mouth [WOM], willingness to pay…

Engaging employees through transformational leadership: the mediating role of emotional energy

Shashan Bao, Phillip M. Jolly

This study investigates the role of emotional energy as a mediator of the relationship between transformational leadership (TFL) and work engagement.

Machine learning-based model for customer emotion detection in hotel booking services

Nghia Nguyen, Thuy-Hien Nguyen, Yen-Nhi Nguyen, Dung Doan, Minh Nguyen, Van-Ho Nguyen

The purpose of this paper is to expand and analyze deeply customer emotions, concretize the levels of positive or negative emotions with the aim of using machine learning methods…

Mapping of Journal of Hospitality and Tourism Insights themes: a retrospective overview

Erfan Moradi

Recognising the literature of a field is vital for advancement in that field. Yet, there has not been a systematic analysis of recent publications published in the Journal of…

Traveling with special needs: investigating constraints and negotiation strategies for engaging in tourism activities

Eugenia Lima Devile, Celeste Eusébio, Andreia Moura

The aim of this study is to identify the travel constraints of people with special needs (PwSN) and the strategies used to overcome them. The article also intends to analyze the…

Prosocial rule-breaking: a systematic literature review

Lubna Rashid Malik, Madhurima Mishra

This paper aims to conduct a systematic literature review on prosocial rule-breaking (PSRB) and identify the underlying themes using content analysis.

Integrated evaluation of visitor experience factors in the scope of museum management

Okan Çolak, Halil Ibrahim Karakan

This study aims to determine museum experiences by analyzing the TripAdvisor reviews of the museum visitors in Gaziantep and offer suggestions for improving the visitors'…

The relationships among social media communication, brand equity and satisfaction in a tourism destination: the case of Danang city, Vietnam

Hue Kim Thi Nguyen, Phuong Thi Kim Tran, Vinh Trung Tran

This paper aims to examine the role of social media communication, tourist satisfaction and destination brand equity components in enhancing destination brand equity based on the…

The evaluation of tourists' virtual reality experiences in the transition process to Metaverse

Ülker Çolakoğlu, Esra Anış, Özlem Esen, Can Serkan Tuncay

This study explores tourists' virtual reality experiences during the transition to the Metaverse.

Ecological hotels' customer satisfaction through text mining of online reviews: a case of Ecuador hotels

Yahaira Lisbeth Moreno Brito, Hyun-Jeong Ban, Hak-Seon Kim

This research aims to analyze the customer satisfaction associated with experiences from 14 ecological hotels in Ecuador by exploring online guest reviews and classifying the most…

Critical success factors for virtual hotel operator partnership with small- and medium-sized hotels: perspectives of owners and operators

Fajar Kusnadi Kusumah Putra, Rob Law

This paper identifies the critical success factors (CSFs) of virtual hotel operator (VHO) in using hotel management system partnerships with small- and medium-sized hotels (SMSHs).

Generation Z's COVID-19 risk perception and socially responsible behaviors influencing intentions to participate in the tourism stimulus campaign

Tanyatip Kharuhayothin, Weerapong Kitiwong, Warunya Chaitarin

This study leverages an integrated framework that uses the theory of planned behavior (TPB), risk perception and sustainable behavior to investigate the COVID-19 risk perception…

Investigating consumer purchase decision based on switching barriers and decision postponement: moderating role of time pressure

Pengsongze Xue, WooMi Jo

Although various booking platforms have been contributing to the dramatic growth of hotel industry, little research has been conducted to understand consumer psychological…

The impact of post-disaster communication on destination visiting intention

Mei Huang, Kexin Wang, Yue Liu, Shuangyu Xu

Effective post-disaster communication is essential for destination marketing organizations to encourage visitors following natural disasters. This research aimed to analyze the…

Looking good and sounding right: a scale development of aesthetic labor in the hospitality industry

Hsiang-Fei Luoh, Sheng-Hshiung Tsaur

This study aims to develop a measurement scale for employee aesthetic labor (AL) in hospitality from the perspectives of frontline employees of international tourist hotels and…

Place attachment in coffee shops: a customer perspective study in North Cyprus

Mine Haktanir, Ezgi Gullu

This study aims to develop a better understanding of the key determinants of repetitive visits to coffee shops. The paper intends to answer a simple, yet crucial question, “Why do…

Smart tourism technologies for the psychological well-being of tourists: a Bangladesh perspective

Mohammad Osman Gani, Hiran Roy, Anisur R. Faroque, Muhammad Sabbir Rahman, Maisha Munawara

The importance of smart tourism technologies (STTs) has been rising recently, but how STTs are related to tourists' psychological well-being has got little attention. The study…

Urban tourists' intention towards visiting national parks: an exertion of theory of planned behaviour and expectancy theory

Ramzi Al Rousan, Samiha Siddiqui, Naseem Bano, Sujood

This study aims to evaluate the key factors affecting the behavioural intention of urban tourists towards visiting national parks by integrating the theory of planned behaviour…

Green HRM and hospitality industry: challenges and barriers in adopting environmentally friendly practices

Muhammad Imran Tanveer, Mohd Yusoff Yusliza, Olawole Fawehinmi

The recent decade has described the role of HR practitioners as more strategic to advance in environmental management (EM), technology and change management competencies. The…

Vacation vengeance: an interpretive phenomenological analysis of revenge travel in India

Snigdha Singh, Pallavi Srivastava

After each of the COVID-19-induced lockdowns, an unprecedented surge in leisure travel was observed, resulting in tourists flocking to places of tourist interest. This phenomenon…

Technological capabilities and global value chains: insights from Spanish SMEs in the hotel industry

Isidoro Romero, José Fernández-Serrano, Rafael Cáceres-Carrasco

This study explores the role of international tour operators as the agents assuming the governance and the upgrading of the tourism global value chains (TGVCs), with a special…

Opportunities for the United States hotel industry to recover from COVID-19: a multi-period DEA analysis of key efficiency determinants

Szilvia Vanessza Schalk-Nador, Ida Rašovská

This study examines empirically the development of efficiency levels in the hotel industry and its key drivers, by juxtaposing pre- and post-COVID-19 results in the four most…

The COVID-19 pandemic and repurchase intention in building brand engagement in the airline industry

Mohammadjavad Shabankareh, Jagangir Hamzavi, Alireza Ranjbaran, Somayeh Jelvehgaran Esfahani, Gissa Izadi

Gripped by the COVID-19 pandemic, the airline industry has faced many restrictions. Based on the determining factor of repurchase intention, this research paper addresses the…

The (wasted) potential of digital communication in low-density destinations: the case of three Portuguese municipalities

Ricardo Correia, Manuela Cunha, Aida Carvalho, Bruno Sousa

This study aims to assess the online presence of three Portuguese low-density territories and analyze the communication strategies employed by public and private entities within…

What drives senior tourists to travel to islands? The case of the Azores

Rafael Robina-Ramirez, José Carlos da Silva Mendes, Osvaldo Dias Lopes Silva, Maria Teresa Pires de Medeiros

According to the theory of push and pull factors, the current work aims to present two objectives: (1) to detect what attributes drive senior tourists to travel to the Azores…

Top quality hotel managers' perspectives on smart technologies: an exploratory study

Yenal Yağmur, Altan Demirel, Gül Damla Kılıç

The main purpose of the study is to reveal the hotel managers' perspectives strategies, and predictions on smart technologies, and their expectations for current staff and…

Is satisfaction a moderator? The effect of sensory experience on perceived environmental sustainability and WOM: a study on the world's first organic state – Sikkim, India

Rhulia Nukhu, Sapna Singh

The study seeks to analyze the influence of sensory experience on perceived environmental sustainability and word-of-mouth (WOM) of tourists and residents. The study also tests…

Examining the impacts of emotional intelligence on tour guide citizenship performance

Nour Salah Al-Okaily, Nidal Alzboun, Mohammad Abuhjeeleh

Emotional intelligence (EI) has a profound effect on the performance of tour guides, though past studies on the subject have neglected to examine the effects of EI on neither the…

Leisure time posts on WhatsApp status drive travel and tourism consumption

Shiv Ratan Agrawal, Divya Mittal

The present study aims to examine whether leisure time posts shared on WhatsApp status drive to travel and tourism consumption among users.

Trade-off between future travel avoidance and self-protectiveness post-COVID-19: the roles of adventurousness and safety-seeking tendency

Kareem M. Selem, Rupa Sinha, Rimsha Khalid, Mohsin Raza, Mohammad Shahidul Islam

Underpinned by sensation-seeking theory (SST) and regulatory focus theory (RFT), this paper highlights the crucial role of adventurousness in self-protective behavior and future…

Multidimensional scale development and validation: university service quality (UNIQUAL)

Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw, Chi-Ting Chen

This study aims to develop an assessment scale for university service quality (university SQ) and examine University Service Quality assessment model (UNIQUAL) of higher education…

Mapping tourism strategy patterns on tourism area life cycle

Surabhi Gore, Nilesh Borde, Purva Hegde Desai

Tourist destinations are constantly changing products, evolving as per the controls exerted by the stakeholders. The study aims to map the pattern of tourism development and…

Activities as the critical link between motivation and destination choice in cultural tourism

Anneli Douglas, Gijsbert Hoogendoorn, Greg Richards

This study aimed to determine the motivations of a select group of South Africans in terms of their potential engagement with cultural tourism; more specifically, the study set…

An investigation of the selected antecedents and consequences of work engagement among hospitality and tourism academicians

Erhan Boğan, Caner Çalışkan, Osman M. Karatepe, Hamed Rezapouraghdam

The purpose of this paper is to explore the selected antecedents (i.e. supervisor support and organizational justice) and outcomes (i.e. voice behavior and career satisfaction) of…

The role of health and safety protocols and brand awareness for the recovery of hotel activity following a health crisis

Ana Isabel Polo-Peña, Hazel Andrews, Javier Torrico-Jódar

This paper examines whether following a health crisis the use of health and safety protocols and hotel brand awareness influences hotel perceived value and intention to visit.

Examining the role of personality traits in guestroom technologies

Tevfik Demirciftci, Anil Bilgihan, Mehmet Erdem, Seyhmus Baloglu

This study aimed to identify distinctive characteristics of hotel guests and understand their perception of guestroom technologies (GRTs) in hotels by utilizing the theory of…

Testing the relationship between employment and tourism: a fresh evidence from the ARDL bounds test with sharp and smooth breaks

Veli Yılancı, Mustafa Kırca

This study aims to investigate the effect of the tourism sector on employment in 13 Mediterranean countries. In addition, the impact of economic growth and inflation rate, which…

A holistic approach to augmented reality-related research in tourism: through bibliometric analysis

Shafeeque M. Hanaa, Azees P. Abdul

With its potential to significantly improve the tourism sector, augmented reality (AR), an emerging technology, is a growing force in the field. It has attracted significant…

Worker exploitation in the gig economy: the case of dark kitchens

Charalampos Giousmpasoglou, Adele Ladkin, Evangelia Marinakou

The emergence of dark kitchens in the restaurant industry is a contemporary phenomenon, arising most recently in the context of the so-called gig economy. This new business model…

A buzzword, a phase or the next chapter for the Internet? The status and possibilities of the metaverse for tourism

Wei Wei

Growing recognition of the metaverse has implied its far-reaching impacts on the tourism and hospitality industry. This paper sets out to detail the status of metaverse-related…

The effect of face on consumer responses to socially responsible hospitality brands: the role of consumption setting

Patrick Poon

This study examines the effect of face on consumer responses to socially responsible hospitality brands and the influence of the consumption setting. Based on the literature on…

A research on the relationship between tourism and migration

Ömer Sarı, Selma Meydan Uygur

Although it is assumed that migration and tourism directly affect each other, neither has received enough attention in the literature. Moreover, the relationship between them…

Ethnic food tasting and gastronomy online reviews: incorporating enjoyment in the behavioral intention model

Sabreena Nawaz Baba, Zubair Ahmad Dada, Reyaz A. Qureshi

This study explores the tourists' behavioral intention toward tasting ethnic food by proposing 'enjoyment’ as an indirect mechanism in improvising the model of Wang. In other…

Looking at the tourism industry through the lenses of industry 4.0: a bibliometric review of concerns and challenges

Sofia Gomes, João M. Lopes, Luís Ferreira

The technological and digital revolution has introduced important changes in the tourism industry. However, capturing the extent of the new tourism 4.0 paradigm is still…

Green meets food delivery services: consumers' intention to reuse food delivery containers in the post-pandemic era

Joseph Kee-Ming Sia, Jie Min Ho, Ivy S.H. Hii

The coronavirus disease (COVID-19) has increased food delivery service demand, which generates massive amounts of solid waste, specifically plastic material. Therefore, this study…

Do sustainability motivations drive satisfaction and engagement in the sharing economy, or is it just price and convenience? Some answers in a collaborative housing context

María-del-Carmen Alarcón-del-Amo, Carlota Lorenzo-Romero, Miguel-Ángel Gómez-Borja

This study aims to understand the motivations behind using Airbnb as a collaborative housing platform brand, their impact on satisfaction and engagement, and how the latter…

Defining attributes of boutique hotels: a systematic literature review

Kristina Buhagiar, Lisa A. Pace, Sandra M. Dingli

Boutique hotels reflect a nascent phenomenon in the literature and in the accommodation sector. As a result, they are void of governmental classification and regulation…

Satisfaction or delight? A cross-cultural study of loyalty formation linked to two restaurant types

María Eugenia Rodríguez-López, Juan Miguel Alcántara-Pilar, Salvador Del Barrio-García

The aim of this study is to analyse the moderating roles of restaurant type and client long-term orientation (LTO) on the loyalty building process. In addition, this analysis…

Detection of readers' emotional aspects and thumbs-up empathy reactions towards reviews of online travel agency apps

Md Shamim Hossain, Mst Farjana Rahman

The main goal of this study is to employ unsupervised (lexicon-based) learning approaches to identify readers' emotional dimensions and thumbs-up empathy reactions to reviews of…

Investigation of effective factors on WOM in the context of reasoned action theory of tourists preferring local restaurants: Afyonkarahisar case

Erdem Baydeniz, Turgut Türkoğlu, Engin Aytekin, Hüseyin Pamukcu, Mustafa Sandikci

This study attempts to ascertain how behavioral intention and word-of-mouth communication is affected by belonging, attitude toward behavior and subjective norm found in the…

Effect of COVID-19 on hotel performance: role of government

Swechchha Subedi, Marketa Kubickova

The study has two objectives, first, to examine the effect of COVID-19 deaths and corruption on the government's policy responses, and second, to investigate the effect of…

Examining multiple mediation of authenticity in the relationship between cultural motivation pattern and satisfaction: a case study of Şirince in Turkey

Nuray Yildiz, Melek Ece Öncüer, Abdullah Tanrisevdi

This study aims to assess the relationships between cultural travel motivation, two dimensions of authenticity and satisfaction of domestic tourists visiting Sirince in Turkey…

From empowering leadership to proactive work behavior in hospitality: a study of multiple cross-level mediation processes

Chung-Jen Wang

On the basis of the hierarchical organizational structure, this study investigated how empowering leadership influences hotel employees' proactive work behavior through multiple…

Human resource risk challenges in the hotel industry

Engin Ari

This study aims to identify and classify potential hospitality industry human resource (HR) risks in the luxury hotel context.

Investigating the stakeholder influence on environmentally sustainable practices of Thai restaurant chains in Bangkok

Sruangporn Satchapappichit, Angkana Leerattananugulsiri, Watcharaporn Kayom, Khajornjit Thanasarn, Tanasorn Girum

This study investigates the relationship between stakeholders and implementing environmentally sustainable practices (ESPs) by Thai restaurant chains.

Assessing the link between market orientation and hotel performance: the mediating role of value-based marketing innovation

Tria Mei Dian Sari, Farida Indriani

This study examines how market orientation (MO) affects hotel performance through the value-based marketing innovation intermediate function.

Restaurants under COVID-19 knife

Homayoun Pasha Safavi, Mona Bouzari, Taraneh Foroutan

Drawing upon conservation of resources (COR) theory and social exchange theory (SET), this study aims to empirically test a conceptual model in which social loafing (SLof) acts as…

Re-visiting the causal relationship between tourism and economic growth in India: specific to general modelling approach

Arif Gulzar Hajam, Shahina Perween, Mushtaq Ahmad Malik

Tourism–economy relationship in India has been studied extensively in the past literature using a single equation approach. However, the present paper diverted from this trend and…

Antecedents influence choosing tourism destination post-COVID-19: young people case

Minh Le, Dat Phung, Mai Quynh Vu, Phung Diep, Yen Tran, Chi Nguyen

This study aims to extend the theory of planned behavior (TPB) model with additional factors such as perceived risk, knowledge of COVID-19, social media reviews, destination image…

Consideration of risk in the implementation of probabilistic prognostications of hotel revenues and expenses

John O'Neill, Barry Bloom, Khoa Tang

The purpose of this paper is to be the first empirical article to provide necessary standard deviation inputs for adoption in probabilistic prognostications of hotel revenues and…

Progress on green technology research in hotels: a literature review

Aysegul Gunduz Songur, Gozde Turktarhan, Cihan Cobanoglu

The aim of this research, which is based on a literature review and bibliometric analysis, is to reveal the development of green technologies in hotels, based on the articles…

The destination marketing and media profile – travel motives nexus amid tourism crisis: the mediating effect of the nation brand

Tafadzwa Matiza, Elmarie Slabbert

The ongoing COVID-19 pandemic highlights the importance of destination marketing and media profiling to re-engage international tourists. However, potential crisis-induced nation…

Components of tourists' palace cuisine dining experiences: the case of ottoman-concept restaurants

Mert Öğretmenoğlu, Kartal Doğukan Çıkı, Büşra Kesici, Orhan Akova

In the field of tourism, numerous studies have been conducted on tourists' food experiences. However, more studies are needed to comprehend tourists' dining experience in unique…

Financial sensitivity analysis of small lodging establishments during COVID-19

Murat Kizildag, Jeffrey Thomas Weinland, Ilhan Demirer

The main stance of this paper is to draw an authentic and rigorous outlook in terms of the financial and operational performance of small lodging establishments (SLEs) and put…

Consumers' intention towards the use of smart technologies in tourism and hospitality (T&H) industry: a deeper insight into the integration of TAM, TPB and trust

Sujood, Naseem Bano, Samiha Siddiqui

This study used an integrated framework that incorporates the technology acceptance model (TAM) (Davis, 1989), the theory of planned behavior (TPB) (Ajzen, 1991) and trust to…

Dealing with hotel customer stealing practices: a managerial perspective

Tahir Sufi, Bindu Ranga, Indu Ranga

The incidents of hotel theft constitute a significant cause of concern for the hotel industry. Such incidents result in substantial financial implications, inventory management…

Cognitive-affective-motivation factors influencing international visitors' destination satisfaction and loyalty

Promise Omo-Obas, Thomas Anning-Dorson

This paper seeks to understand the interrelationships between destination attractiveness, satisfaction, attachment and visitors' loyalty and to determine the potential moderating…

Intellectual capital before and during COVID-19 in the hotel industry: the moderating role of tangible assets

Jasmina Ognjanovic, Vladimir Dzenopoljac, Stefano Cavagnetto

The study aims to assess the relative impact of intellectual capital (IC) as opposed to tangible assets on profitability and employee performance in hotels in Serbia before and…

Revealing the factors of re-patronage intention: true behavioral insights in hotel customers

Sarah Badar (Imran), Ajmal Waheed

The rapid shift in the emerging pedagogies of customer behavior has changed the business preferences in the hotel sector. This study prioritizes the hotel's main task to develop…

Antecedents of labor shortage in the rural hospitality industry: a comparative study of employees and employers

Johanna Innerhofer, Luigi Nasta, Anita Zehrer

Although the role of human capital in the hospitality sector is critical, the industry faces challenges in attracting workers with a poor industry image frequently mentioned…

Antecedents and outcomes of memorable volunteer tourism experiences

Erose Sthapit, Peter Bjork, Dafnis N. Coudounaris, Jano Jiménez-Barreto, Tan Vo-Thanh

This study proposed and tested a new conceptual model of memorable volunteer tourism experiences (MVTEs) by examining the effects of novelty, meaningfulness, experience…

Factors influencing resistance to hospitality information system change

Jungsun (Sunny) Kim, Andrew Hardin, Samuel Lee

When organizations implement a new information system (IS), they often experience users' resistance behaviors. This study explored the effects of IS self-efficacy, perceived ease…

Airbnb phenomenon: a review of literature and future research directions

Garima Negi, Smita Tripathi

The paper intends to review academic research on peer to peer (P2P) accommodation sharing, notably Airbnb, for 2010–2022 and to identify the knowledge gaps for future research…

Customer experience management in capsule hotels: a content analysis of guest online review

Victor Oluwafemi Olorunsola, Mehmet Bahri Saydam, Taiwo Temitope Lasisi, Kayode Kolawole Eluwole

Capsule hotels are a revolutionary Japanese concept of lodging that dates back over four decades. On the other hand, capsule hotels are a relatively new concept for most travelers…

The role of customer orientation in creating customer value in fast-food restaurants

Mohamed Youssef Ibrahim Helal

Scholars and professionals are interested in studying customer value in fast-food restaurants. Previous research on the customer value of fast-food restaurants mainly measured the…

Asymmetric volatility spillover between hospitality sub-sectors during COVID-19: evidence from the USA

Mutaju Isaack Marobhe, Jonathan Mukiza Peter Kansheba

This article examines dynamic volatility spillovers between stock index returns of four main hospitality sub-sectors in US during the coronavirus disease 2019 (COVID-19) pandemic…

Evaluating visitor–therapist relationship in Indian spa and wellness resorts

Dibya Nandan Mishra, Rajeev Kumar Panda

This research examines the role of a therapist’s attributes, namely, expertise, sociability, likability and mind-set similarity, in building trust, satisfaction and commitment…

A decade of medical tourism research: looking back to moving forward

Ediansyah, Mts Arief, Mohammad Hamsal, Sri Bramantoro Abdinagoro

This article aims to know the direction of current research based on the previous research in the last ten years (2012–2021).

How dissimilarity attributes at restaurants trigger negative emotions and associated behavioral intentions: the role of attribute performance

Most. Sharmin Sultana, Xiongying Niu, Md Shamim Hossain

Consumers' perceptions of different aspects pertaining to servicescape and social servicescape at restaurants have received little consideration in the hospitality literature. To…

Examining proactive pro-environmental behaviour through green inclusive leadership and green human resource management: an empirical investigation among Malaysian hotel employees

Ataul Karim Patwary, Mohd Fadil Mohd Yusof, Derweanna Bah Simpong, Siti Fatimah Ab Ghaffar, Muhammad Khalilur Rahman

Despite the significant economic contributions of the tourism and hospitality industry, it is also considered an emerging concern for its negative impact on the environment. This…

Motivations, attitudes and intentions towards luxury dining in airplane themed restaurants: moderating roles of desire to fly, desire for luxury and FOMO

Kong Cheen Lau, Sean Lee, Ian Phau

The purpose of this study is to investigate the motivations, attitudes and intentions towards luxury dining in airplane themed restaurants (ATRs). The moderating roles of desire…

COVID-19-based threat vs coping appraisal: effect of psychological risk on customer engagement and behavioral intentions

Raouf Ahmad Rather, Shakir Hussain Parrey, Rafia Gulzar, Shakeel ul Rehman

Drawing upon protection motivation theory and service-dominant-logic, the authors develop a model, which examines the influence of perceived psychological risk and social media…

When will consumers splurge on travel? Effective add-on selling strategies

Esther L. Kim, Sarah Tanford

Cross-selling becomes critical for business success as pent-up travel demand drives travelers to spend more on vacations. The primary purpose of this research is to identify if an…

Tourists' intention to visit a destination where child labor is employed: an application of the theory of planned behavior (TPB)

Çağıl Hale Özel, Eda Çoban

This study aims to explain the effect of tourists' attitudes towards child labor, subjective norms and perceived behavioral control (PBC) on their intention to visit a destination…

Comparing older and younger adults' valuation of friendly destination attributes: a mixed-method empirical study

Chang-Hua Yen, Sheng-Hshiung Tsaur, Chin-Ying Ho

The friendliness of a destination is a key factor influencing tourists' destination selection. However, few studies have explored the construct of friendly tourism destinations…

Investigating the influences of employer branding attributes on turnover intentions of hospitality workforce in the COVID-19 in Vietnam

Ananta Kar, Thao Nguyen Thi Phuong

This study aims to develop a comprehensive understanding about employer branding dimensions as well as the dimension's possible links with turnover intentions through the lens of…

Influence of social media marketing efforts, e-reputation and destination image on intention to visit among tourists: application of S-O-R model

Ruturaj Baber, Prerana Baber

This paper aims to explore the influence of e-reputation, destination image and social media marketing efforts (SMME) on the intention to visit among tourists. The relationships…

The impact of utilitarian, social and hedonic values on hotel booking mobile app engagement and loyalty: a comparison of generational cohorts

Saeed Vayghan, Dennis Baloglu, Seyhmus Baloglu

The primary purpose of this study was to examine the underlying consumer values that drive hotel booking mobile app users to engage more with the app and use the app continuously…

A bibliometric analysis of work engagement in the hospitality and tourism industry

Yao Han, Ying Yang, Rosmah Mohamed

For the past two decades, researchers have been exploring knowledge of work engagement in the hospitality and tourism industry (HTI). This study aims to provide a comprehensive…

Problem-solving abilities of managers: inflated self-efficacy beliefs

Erdogan Koc, Senay Yurur, Mehtap Ozsahin

This study compared the results of self-report and ability-based tests of problem-solving abilities of 144 hospitality managers working at hotels and restaurants through an online…

Systematic review of mobile travel apps and their smart features and challenges

Phoebe Yueng-Hee Sia, Siti Salina Saidin, Yulita Hanum P. Iskandar

Mobile travel apps (MTA) smart features were identified based on recent travel application (app) trends and a literature review of MTA smart features. Subsequently, the MTA…

Ghost production: applying the Servuction model to establish a typology and propose a research agenda for on-demand restaurant food delivery

Mark Ashton, Aarni Tuomi, Peter Backman

The rapid growth in volume and value of on-demand restaurant food delivery, accelerated by the COVID-19 pandemic, is causing a paradigm shift in the food service sector. However…

The impact of halal tourism on Muslim diaspora intention to recommend: an application of the theory of planned behaviour

Iddrisu Mohammed, Mahmoud Abdulai Mahmoud, Alexander Preko, Robert Hinson, Joseph G. Yeboah

This paper sought to examine the factors that influence intention to recommend, focussing on the extension of the theory of planned behaviour in halal tourism, with additional…

Relational leadership and employee creativity: the role of knowledge-sharing behaviour and leader–follower dyadic tenure

Abraham Ansong, Ethel Esi Ennin, Moses Ahomka Yeboah

The study investigated the effects of relational leadership on hotel employees' creativity, using knowledge-sharing behaviour and leader–follower dyadic tenure as intervening…

The effect of deepfake video advertisements on the hotel booking intention of tourists

Brijesh Sivathanu, Rajasshrie Pillai

This study aims to investigate the effect of deepfake video advertisements on hotel booking intention by applying the media richness theory (MRT) and information manipulation…

An examination of value co-creation drivers in Ghana's hotel setting: a micro-level approach

Dora Yeboah, Masud Ibrahim, Kingsley Agyapong

This study aims to investigate the drivers that motivate employees and guests' hotel service participation to understand how that can influence the implementation of Value…

Do transformational leadership and work engagement matter for job performance in luxury hotels? Exploring the role of leaders' managerial skills

Junaid Aftab, Huma Sarwar, Alina Kiran, Nabila Abid, Suraya Binti Ahmad

The paper aimed to explore the underlying work engagement role in transformational leadership and employees' job performance relationships. Moreover, this study also looked at the…

Value co-creation and destination brand equity: understanding the role of social commerce information sharing

Long Hong Pham, Erisher Woyo, Trang Huong Pham, Dao Thi Xuan Truong

Widespread technology adoption in tourism enables tourists to be active content creators, thus, influencing destination brands through co-creation. This study examines value…

Sustainable recovery for people and the planet through spirituality-induced connectedness in the hospitality and tourism industry

Hamed Rezapouraghdam, Osman M. Karatepe, Constanta Enea

This paper aims to propose a conceptual model which can be used in tourism and hospitality organizations to nurture human behavior change in favor of people and the planet's…

Meaning in life and the quest for authenticity in touristic experiences among Turkish tourists

Burhan Cinar, Derya Toksoz, A. Celil Cakici

Discussions of authenticity in touristic experiences indicate that it is a significant area in the search for meaning. This study aims to demonstrate that the quest for…

Wellness tourism scholarship: a research agenda

Eray Polat, Mehmet Ali Koseoglu

The study aims to explore the intellectual structure of wellness tourism (WT) research by performing a two-phase methodological approach.

The adoption of smart industry 4.0 app technology and harnessing e-WOM in the wine industry caused by a global pandemic: a case study of the Yarra Valley in Australia

Paul Strickland, Kim M. Williams

This exploratory study aims to examine how wine stakeholders' are adopting innovative advancements in smart industry 4.0 application technology (SI4.0AT) coupled with electronic…

Determining food attributes for measuring and evaluating a gastronomic destination's appeal to visitors

Nimit Soonsan, Panuwat Phakdee-auksorn, Pornchai Suksirisopon

The research aims to determine local food attributes for measuring and evaluating that appeal tourists to the gastronomic city of Phuket, Thailand.