Journal of Hospitality and Tourism Insights: Volume 5 Issue 2

Economic policy uncertainty and hotel occupancy: the mediating effect of consumer sentiment

Ozgur Ozdemir, Wenjia Han, Michael Dalbor

The purpose of this paper is twofold. First, the study examines the prolonged effect of policy-related economic uncertainty on hotel operating performance, particularly the room…

Linking key antecedents of hotel information management system adoption to innovative work behavior through attitudinal engagement

Otengei Samson Omuudu, Kasekende Francis, George Changha

The paper aims to examine the relationship between the key antecedents of hotel information management system (HIMS) adoption and innovative work behavior (IWB) with attitudinal…

Crisis preparedness of hospitality managers: evidence from Malaysia

Zahed Ghaderi, Brian King, C. Michael Hall

Crisis planning and improvements to business resilience are increasingly significant aspects of hotel management. This study investigates the crisis preparation of hotel managers…

How luxury restaurants will enhance the concept of guest delight

Padma Panchapakesan, Muslim Amin, Halimin Herjanto

The objective of this study is to investigate the effect of service excellence and guest delight on guest affective commitment to luxury restaurants, more specifically, the…

Seasonality in the peer-to-peer market for tourist accommodation: the case of Majorca

Beatriz Benítez-Aurioles

The purpose of this paper is to verify the hypothesis that seasonality in the peer-to-peer (p2p) market for tourist accommodation is smaller than the existing in conventional…

How does employee commitment impact customers' attitudinal loyalty?

Elizabeth Agyeiwaah, Frederick Dayour, (Joe) Yong Zhou

Studies in hospitality and tourism have seldom investigated the role of employee commitment to building customers' attitudinal loyalty. This study examines the impact of employee…

Antecedents of online word-of-mouth reviews on hotels

Beatriz Moliner-Velázquez, Maria Fuentes-Blasco, Irene Gil-Saura

The word-of-mouth comments considered as the evaluation of a purchase experience have been widely discussed in the literature. Nevertheless, the study of online reviews…

Can protection motivation theory explain the perception of international tourists' on medical tourism?

Ai Na Seow, Chee Keong Choong, I-Chi Chen, Yuen Onn Choong

Medical tourism has grown to become a formidable multinational industry to generate revenue. This phenomenon has also increased impact on the healthcare sector as well as…

The best practice of marketing strategies for the Malaysian business event industry from experts' perspective

Mohd Nasir Hazira, Elangkovan Narayanan Alagas, Muslim Amin, Norol Hamiza Zamzuri, Mohd Mohd Zairul

This paper aims to explore the best practices in marketing strategies for the Malaysian business event industry.

Analyzing tourist data on Twitter: a case study in the province of Granada at Spain

Marlon Santiago Viñán-Ludeña, Luis M. de Campos

The main aim of this paper is to build an approach to analyze the tourist content posted on social media. The approach incorporates information extraction, cleaning, data…

Brand cocreation and immersion: the link between sense of brand community and attitude toward a brand

Fulya Acikgoz, Asli D.A. Tasci

The current study aims to develop a comprehensive model of cocreation and immersion/engagement for café brands as well as their antecedent and consequences in a café brand…