Journal of Hospitality and Tourism Insights: Volume 4 Issue 5

Outbound medical tourism experience, satisfaction and loyalty: lesson from a developing country

Md. Shahed Mahmud, Md. Mahbubar Rahman, Reshma Pervin Lima, Esmat Jahan Annie

The objective of the study is to measure outbound medical tourists' satisfaction and loyalty based on medical tourists' experience from a developing country's perspective.

Do the brand and packaging matter? The case of hotel bathroom amenities

Miyoung Jeong, Marketa Kubickova

Creating memorable experiences for customers at the individual property is one of the primary goals in hotel management across all segments. Adopting the concept of the ingredient…

Association between employee department and responsible gambling program perceptions: extension and follow-up study

Brett Abarbanel, Shane Kraus, Qing (Tiffany) Huang, Heather Gray, Eric Louderback, Debi LaPlante, Bo Bernhard

This study investigates how employees perceive responsible gambling (RG) programs, which are part of a corporate social responsibility (CSR) framework for minimizing negative…

How do globalization indicators de jure–de facto and total factor productivity affect tourism development in European countries?

Panayiotis Tzeremes

This research analyzes, for the first time, the linkage among the gathered dataset of globalization indicators, the total factor productivity index and tourism development in a…

Does institutional quality affect tourism demand? Evidence from India

Reffat Mushtaq, Aijaz Abdullah Thoker, Aaqib Ahmad Bhat

The purpose of this paper is to empirically examine the impact of institutional quality on the international tourism demand of India. To carry out the analysis, the study first…

Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry

George Oppong Appiagyei Ampong, Aidatu Abubakari, Majeed Mohammed, Esther Theresa Appaw-Agbola, John Agyekum Addae, Kwame Simpe Ofori

The study sought to assess the nexus between components of perceived justice and satisfaction, trust and loyalty with service recovery.

Cross-nationality importance performance analysis of Middle East all-inclusive mass tourism destination image

Demet Ceylan, Beykan Cizel, Hatice Karakas

The paper aims to analyze cognitive attributes affecting the overall destination image perception of British, German and Russian tourists toward Antalya, a well-positioned mass…

An overall assessment of sports tourism articles

Muammer Mesci, Yeliz Pekerşen, Zeynep Mesci

The purpose of this study aims to examine sports tourism through a conceptual lens. The study offers a deep assessment of the general structure and purpose of sports tourism…

The influence of zero-fare tours on the host–guest understanding

Libo Yan, Man Tat Cheng

The aim of this study is to explore the host–guest relationship at a macro level, investigating the sociopsychological relationship between a destination and its markets.

“Green” practices as antecedents of functional value, guest satisfaction and loyalty

Mihaela Simona Moise, Irene Gil-Saura, María-Eugenia Ruiz-Molina

To respond to the environmental demands of consumers, more and more hotels are increasingly striving to implement sustainable practices to satisfy the requests of environmentally…