Journal of Hospitality and Tourism Insights: Volume 1 Issue 3

Trends and opportunities in lodging research

Scott Smith, Marketa Kubickova, Diego Bufquin, Jeffrey Weinland

“How’d you sleep?” measuring business travelers’ sleep quality and satisfaction in hotels

Hsiangting Shatina Chen, Kimberly Severt, Yeon Ho Shin, Adam Knowlden, Tyra W. Hilliard

The purpose of this paper is to explore business travelers’ sleep experience in hotels by measuring sleep quality and determining the extent to which hotel attributes, demographic…

The impact of manager training on employee turnover intentions

Kristin Malek, Sheryl Fried Kline, Robin DiPietro

There are decades of research analyzing turnover in the hospitality industry and yet it remains nearly double other industries. Whereas previous studies have analyzed training and…

Adoption of homesharing platforms: a cross-cultural study

Francisco Muñoz-Leiva, Xavier Mayo-Muñoz, Andrea De la Hoz-Correa

The purpose of this paper is to analyze the factors that affect consumer adoption of new ways of sharing accommodation services. Moreover, the authors study the influence of…

Dual branding: a case study of Wyndham

Giulio Ronzoni, Edwin Torres, Juhee Kang

The purpose of this paper is to analyze the theory and implementation of dual branding. The authors explore whether dual branding is a positive choice for two hotel brands…

Using situational crisis communication theory to understand Orlando hotels’ Twitter response to three crises in the summer of 2016

Danielle Barbe, Lori Pennington-Gray

The purpose of this paper is to assess the crisis communication strategies implemented by hotel and lodging organizations via social media. Specifically, this study analyzed…

Guest preferences for service recovery procedures: conjoint analysis

Seung Hyun Lee

The ongoing challenge for hospitality firms is not to avoid service failures completely but rather to find effective ways of recovering from them. The purpose of this paper is to…