Table of contents
Investigating consumer purchase decision based on switching barriers and decision postponement: moderating role of time pressure
Pengsongze Xue, WooMi JoAlthough various booking platforms have been contributing to the dramatic growth of hotel industry, little research has been conducted to understand consumer psychological…
Generation Z's COVID-19 risk perception and socially responsible behaviors influencing intentions to participate in the tourism stimulus campaign
Tanyatip Kharuhayothin, Weerapong Kitiwong, Warunya ChaitarinThis study leverages an integrated framework that uses the theory of planned behavior (TPB), risk perception and sustainable behavior to investigate the COVID-19 risk perception…
Integrated evaluation of visitor experience factors in the scope of museum management
Okan Çolak, Halil Ibrahim KarakanThis study aims to determine museum experiences by analyzing the TripAdvisor reviews of the museum visitors in Gaziantep and offer suggestions for improving the visitors'…
Post-COVID-19 travel intentions to Kenya from Hong Kong by applying the extended theory of planned behavior (ETPB)
Monica W.C. Choy, Ben M.K. Or, Alvin T.F. LiuThis paper examines the post-COVID-19 travel intentions to Kenya among Hong Kong outbound travelers using the theory of planned behavior (TPB) over three different time horizons…
Assessing the current sustainability initiatives of Canadian SME restaurants
Emily Robinson, Rebecca Gordon, Bruce McAdamsThe purpose of this study is to investigate what sustainability initiatives are being implemented by Canadian independent restaurants and to determine if the initiatives represent…
Digging behind the scenes: prioritizing human resources practices related to hospitality employees' attitudes and behaviors after the COVID-19 pandemic
Yousery Nabil M.K. Elsayed, Sawsan Haider Khreis, Abuelhassan Elshazly Abuelhassan, Mohamed Abdelgawwad Aly AbdelgawwadThis study aims to provide a new vision for investigating the different human resources management (HRM) practices in hotels after the COVID-19 pandemic.
Unboxing the paradox of social media user-generated content (UGC) information qualities and tourist behaviour: moderating effect of perceived travel risk
Muhammad Aliff Asyraff, Mohd Hafiz Hanafiah, Nur Adilah Md Zain, Dina HarianiThis study utilised Mehrabian and Russel's stimulus-organism-response (SOR) model to investigate the inter-relationship between perceived social media information qualities (IQ…
Does restaurant innovativeness influence customer advocacy? The roles of self-image congruity and customer engagement
Hsiu-Yu Teng, Chien-Yu Chen, Tien-Cheng HanStudies have explored the determinants of customer advocacy because of customer advocacy's vital role in improving the efficiency and effectiveness of marketing. The current…
Linking social media marketing to restaurant performance – the moderating role of advertising expenditure
Wenjia Han, Ozgur Ozdemir, Shivam AgarwalBuilt upon customer engagement marketing theory and uses and gratification theory, this study examines the link between individual social media marketing (SMM) performance…
Authentic leadership and organizational citizenship behaviors: How do harmonious passion and obsessive passion mediate?
Chang-Hua Yen, Tien-Cheng Han, Yi-Shih WenAmong different leadership styles, scant hospitality researchers have studied the link between authentic leadership and organizational citizenship behaviors (OCBs). This article…
Distinguishing the determinants of low-cost and high-cost sustainable travel behaviors
Jing YinMost research on sustainable tourism has been devoted to understanding the determinants of tourists' sustainable behavior on a unidimensional construct, overlooking the importance…
Adoption of in-room voice assistants: a cross-cultural study
Jungsun (Sunny) Kim, Mehmet Erdem, Boran KimThe purpose of this study is to explore whether five factors drawn from the unified theory of acceptance and use of technology (UTAUT) and UTAUT2 significantly influence…
Delicious – but is it authentic: Consumer perceptions of ethnic food and ethnic restaurants
Ben Arviv, Amir Shani, Yaniv PoriaThe aim of the study is to capture consumers' conceptualization of ethnic food and ethnic restaurants, focusing on what it takes for ethnic restaurants to be perceived authentic.
User-generated content on Gen Z tourist visit intention: a stimulus-organism-response approach
Kafferine Yamagishi, Danzel Canayong, Mariella Domingo, Kim Nieva Maneja, Angel Montolo, Arabelle SitonThis paper aims to explore the causal relationship of user-generated content (UGC) on trust in UGC (TUGC), destination image (DI) and tourist visit intention (VI) guided by the…
Understanding the implications of value co-creation in eco-hotels: the antecedents and consequences
Ahmed Taher Esawe, Karim Taher Esawe, Narges Taher EsaweThis study aims to investigate value co-creation, its antecedents (i.e. customer delight and place identity) and the consequences (i.e. satisfaction and revisit intention) at…
The impact of memorable tourism experiences on customer-based destination brand equity: the mediating role of destination attachment and overall satisfaction
Ayush Guleria, Richa Joshi, Mohd AdilUtilising the stimulus-organism-response (S-O-R) theoretical framework, this study investigated how destination attachment and overall satisfaction mediate the linkage between…
Why some call the “worst” what most consider the “best”?: an analysis of tourist complaints at the wonders of the world
Juan Pedro Mellinas, Eva Martin-Fuentes, Berta Ferrer-RosellThis research explores why tourists are dissatisfied in places considered “wonders of the world”. The authors ask if the place does not match visitors' expectations or if other…
Factors influencing tourists' behavioural intentions towards beach destinations: the mediating roles of destination experience and destination satisfaction
Rashed Al Karim, Md Karim Rabiul, Sayed Mohammed ArfatThis study aims to identify factors affecting travellers' behavioural intentions regarding beach destinations in Bangladesh. The study also examines how destination experience and…
Augmenting hotel performance in Malaysia through big data analytics capability and artificial intelligence capability
Shumaila Naz, Syed Arslan Haider, Shabnam Khan, Qasim Ali Nisar, Shehnaz TehseenAt the forefront of current research is the investigation of how big data analytics capability (BDAC) and artificial intelligence capability (AIC) can enhance performance in…
Examining the role of family motivation: an empirical examination in the hospitality sector
Umair Ahmed, Said Al Riyami, Waheed Ali Umrani, Munwar Hussain Pahi, Hassan SyedThe authors intended to find out what motivates employees at the workplace. For this purpose, the authors examined family motivation and intrinsic motivation influences over work…
Understanding tourists' environmentally responsible behaviour: environmental citizenship behaviour as an antecedent and trust in destination's local government as a moderator
Buket Candan, Emre Şahin DölarslanTourists' environmentally responsible behaviour (ERB) is very important for the environmental sustainability of popular tourist destinations. The main purpose of this research…
Servicescapes and social servicescapes: impact on perceived usefulness, choice satisfaction and behavior at fast-food restaurants
Awes Asghar, Ruba Asif, Naeem AkhtarThe existing literature has examined the determinants of post-purchase behavioral intentions. However, less attention has been devoted to the factors that contribute to perceived…
Investigating the effectiveness of tourism pricing strategies in mitigating post-COVID-19 economic challenges: an attribution theory perspective
Thowayeb Hassan, Mahmoud Ibraheam SalehThe study aims to investigate how attribution theory in the context of pricing strategies can help tourism destinations recover from the negative impacts of the COVID-19 pandemic.
Consumer confusion and negative eWOM in the e-hospitality marketplace: the moderated moderation model of gender and technology self-efficacy
Anuradha Sharma, Jagwinder Singh Pandher, Gyan PrakashThe goal of this paper is to use the stimulus-organism-response (S-O-R) paradigm to understand how ineffective marketplace stimuli affect perceptions related to online travel…
Do we love celebrity endorsers? The joint impacts of consumers' need for status, celebrity’s star power and image congruence on celebrity endorsement effectiveness
Wan Yang, Lu Zhang, Wei Wei, Michelle Yoo, Bobbie RathjensThe current study aims to examine the joint impact of consumers' need for status (NFS), celebrity's star power and consumer-celebrity image match on consumers' attitudes toward…
LGBTQ hotel selection criteria: a thematic analysis method
Halimin Herjanto, Regina Falcon Garza, Muslim AminThis study aimed to investigate the lesbian, gay, bisexual, transgender and queer (LGBTQ) hotel selection criteria.
Value network partners' perception of co-creation and its impact on their satisfaction
Rachita Sambyal, Bikramjit Rishi, Anupreet Kaur Mavi, Amandeep Singh MarwahaCo-creating with value network partners (VNPs) in the tourism industry has become essential for delivering improved service quality and enhancing consumer experience. This…
Investigating potential tourists' attitudes toward artificial intelligence services: a market segmentation approach
Ja Young (Jacey) Choe, Emmanuel Kwame Opoku, Javier Calero Cuervo, Raymond AdongoThis study profiles and segments potential tourists on the basis of their various attitudes toward artificial intelligence (AI) services. Furthermore, this study distinguishes…
Examining the role of heritage-destination attributes on travel constraints and revisit intention using multilevel analysis
Siripen DabphetThis study aimed to explore how the attributes of heritage destinations become constraints on tourists' intention to revisit these destinations and to provide stakeholders with…
Antecedents of patient satisfaction in the medical tourism sector: a review
Mercy Toni, K.K. Jithina, K.V. ThomasThe main purpose of this paper is to outline the antecedents of patient satisfaction in the field of medical tourism (MT) applying extant literature and to develop a conceptual…
Role of empowering leadership as a mediator between HPWPs and Gen Y employee engagement: evidence from Indian hotels
Rakhi Singh, Priyanka SihagThis study evaluated the bundled impact of high performance work practices (HPWPs) on Generation Y (Gen Y) employee engagement (EE) while considering empowering leadership (EL) as…
Visitors' experiences of UNESCO World Heritage Site: evidence from Göbeklitepe, Türkiye
Thi Hong Hai Nguyen, Nurullah Cihan Ağbay, Kadir ÇakarThis study seeks to investigate and discuss the heritage experiences of both domestic and international visitors at Göbeklitepe UNESCO World Heritage Site in Türkiye.
Comparison of generational loyalty models and loyalty programs for Millennial, Generation X, and Baby Boomer hotel customers
Elizabeth A. Whalen, John T. Bowen, Seyhmus BalogluThis research explores differences in consumer behavior across generational cohorts, particularly focusing on customer loyalty. With Millennials becoming the largest generational…
Engaging customers through satisfaction; does social media marketing and perceived innovativeness really matter? A time-lagged study in the hospitality industry
Sarah Khan, Abdul WahabThe purpose of this study is to address the issue of customer engagement faced by the hospitality industry. By employing the Stimulus–Organism–Response (S-O-R) model and…
Palate vs plate: segmenting restaurant consumers through food quality and portion size trade-offs
Li Ge, Chun-Hung (Hugo) Tang, Carl Behnke, Richard GhiselliThis study (1) assessed restaurant consumers' perceived importance of better food quality versus larger portion sizes, (2) classified restaurant consumers into different segments…
My supervisor distresses me! Examining three-way interaction in the hospitality setting
Mukaram Ali Khan, Muhammad Haroon Shoukat, Chai Ching Tan, Kareem M. SelemThis paper examines the moderated-moderation model of reciprocity belief and fear of negative evaluation between supervisors' abusive reactions and subordinates' distress.
The perception of halal concept of hoteliers in the light of social exchange theory: a Swedish study
Saeid Abbasian, Gustaf Onn, Denice NordbergThis paper aims at from the perspective of the social exchange theory (SET) gaining an understanding of how promotion of halal concept in Sweden is perceived by Swedish hoteliers.
Advertising fee as a new supply chain coordination approach between hotels and online travel agencies
Chi-Jen ChenChannel coordination has become an essential part of researching hotel supply chain management practices. This paper develops an improved channel coordination approach to…
Environmentally friendly practices in Macau hotels before and after the COVID-19 pandemic: hotel executives' perspectives
Raymond Adongo, Ja Young (Jacey) Choe, Sadia Shine SulemanaThis study seeks to examine motivations, challenges and strategies implemented to sustain environmentally friendly practices in Macau hotels and the effects of the COVID-19…
ISSN:
2514-9792Online date, start – end:
2018Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus