Journal of Hospitality and Tourism Insights: Volume 1 Issue 1

Editorial

Fevzi Okumus, Mathilda Van Niekerk

Leapfrogging to empowerment and inclusivity: A South African hospitality and tourism business perspective

Robin M. Back, Linda L. Lowry, Elizabeth A. Cartier

The purpose of this paper is to illuminate an example of current practices and processes that enable transformation in the workplace in a South African multi-unit hospitality and…

Importance of destination marketing on image and familiarity

Jeeyeon (Jeannie) Hahm, Kimberly Severt

The purpose of this paper is to investigate the image and familiarity of Alabama as a tourism destination. More specifically, this study examined the difference in perceptions…

Examining family cohesion’s influence on resort vacation satisfaction

Amy Gregory, Xiaoxiao Fu

Although much satisfaction research examines the role of demographics, few examine the phenomena of family cohesion or travel party composition and the role they play in…

Delighted or outraged? Uncovering key drivers of exceedingly positive and negative theme park guest experiences

Edwin N. Torres, Ady Milman, Soona Park

Despite multiple studies of customer delight in various service industries, limited research exists in the hedonically driven theme park context. The purpose of this paper is to…

The value of the Disney College Program internship and students’ loyalty intentions

Kevin Murphy

The purpose of this paper is to empirically examine student interns’ experience by considering perceived value, satisfaction and loyalty in the context of the Disney College…