Table of contents
Examining the prominence and congruence of organizational corporate social responsibility (CSR) communication in medical tourism provider websites
Alicia Mason, Elizabeth Spencer, Kaitlin Barnett, Jaquelyn BouchieThis study examines the prominence and congruence or “fit” between corporate social responsibility (CSR) activities and medical tourism providers (MTPs). In doing so, this study…
Segmenting tourists by length of stay using regression tree models
Mahalia Jackman, Simon NaitramThis study analyses how the socio-demographic profile of the tourist, trip-related characteristics, distance, and economic conditions in the source country affect pleasure…
Green meets social media: young travelers’ perceptions of hotel environmental sustainability
Melissa Clark, Bomi Kang, Jennifer R. CalhounA competitive hospitality environment requires attracting new target markets. The purpose of this research is to investigate how young travelers’ intention to stay and electronic…
Resident loyalty formation for the survival of African-ethnic restaurants during COVID-19: the adaptive capabilities logic
Samson Omuudu Otengei, George ChanghaThis qualitative research aimed to explore the relationship between adaptive dynamic capabilities and resident loyalty formation among African-ethnic restaurants (AERs) during…
The relationship between organizational culture, organizational silence and job performance in hotels: the case of Kuşadasi
Gullu Gencer, Hakan Atay, Arzu Gurdogan, Ulker ColakogluThis study aims to measure the effect of organizational culture perceptions of hotel employees on their organizational silence behavior and job performance, as well as the effect…
How does leader conscientiousness influence frontline staff under conditions of serious anxiety? An empirical study from integrated resorts (IRs)
Jin Xue, Ziying Mo, Matthew Tingchi Liu, Ming GaoThe objective of this study was to improve understanding of frontline staff's subjective happiness and anxiety during the COVID-19 pandemic by investigating the roles of…
Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC
George Kofi Amoako, Livingstone Divine Caesar, Robert Kwame Dzogbenuku, Gifty Agyeiwah BonsuThis paper investigates the effects of service quality on customer satisfaction and repurchase intentions among customers of the KFC Fast Food Restaurant Chains.
Influence of transactive memory systems and strategic orientations on the performance of hospitality firms
Shruti Batra, Ajoy Kumar Dey, Rahul Singh, Manosi ChaudhuriSince the hospitality industry is driven by people, effective utilization of knowledge among various organizational units is required to ensure guest satisfaction and in turn…
Intelligent automation in hospitality: exploring the relative automatability of frontline food service tasks
Aarni Tuomi, Mário Passos AscençãoAutomation poses to change how service work is organized. However, there is a lack of understanding of how automation influences specific sectors, including specific hospitality…
The effect of ecotourism knowledge on residents' attitudes in Otavalo, Ecuador: the knowledge theory of attitude–behavior consistency
Sang-Eun (Amelia) Yoon, Kyoung-Joo LeeResidents' supportive attitudes are essential for the successful development of ecotourism. Although existing literature has heavily relied on social exchange theory to explain…
A complexity perspective for antecedents of support for tourism development
Bekir Bora Dedeoğlu, Yusuf Karakuş, Caner Çalışkan, Şule AydınIn this study, the effects of negative tourism impacts, length of residency and nativity on support for tourism development were examined.
The socio-cultural determinants of tourism: the case of Turkey
Selman Bayrakcı, Ceyhun Can OzcanThe study aims to determine the socio-cultural variables that affect Turkey's tourism demand. The study proposes how important socio-cultural determinants as well as economic…
The impacts of brand personality and self-congruity on consumers' intention to stay in a hotel: does consumer affinity matter?
Sheng-Hshiung Tsaur, Fu-Sung Hsu, Hsiao-Wei ChingThe purposes of this study were to explore the moderating effect of consumer affinity on brand personality and consumers' intention to stay in a hotel, as well as on…
Examining reviews on hotels' measures about COVID-19 from a value cocreation and value codestruction perspective
Reşat Arica, Onur Çakir, Osman Seraceddin SesliokuyucuIn the research, posts that tourists accommodated in the hotels during COVID-19 pandemic shared on TripAdvisor website about pandemic measures taken by establishments, have been…
Indian diaspora in Ghana: cultural and family heritage of tourists' travel preference
Iddrisu Mohammed, Alexander Preko, Azizbek Allaberganov, Tachie-Eyiah Yaw ThomasThe literature has acknowledged the importance of diaspora studies because of the influx of funds into the local economy, including the tourism and hospitality sector. However…
Impact of COVID-19 on food outlets: symmetric or asymmetric? A case study of Amritsar
Dilpreet Kaur Dhillon, Kuldip KaurThe present study is an intra-industry analysis, which aims to investigate whether the impact of COVID-19 on employment level, clientele rate, liquidity constraints and…
Assessing the role of venturesomeness in a destination consumer-based brand equity model
Oliver Cruz-MilánGiven the lack of research on the nomological validity of tourism destination consumer-based brand equity (CBBE) constructs incorporating core, well-established constructs from…
Dimensions of gastronomic experience affecting on sharing experience: place attachment as a mediator and length of stay as a moderator
Nimit Soonsan, Umaporn SomkaiThis paper aims to investigate the impact of gastronomic experience on sharing experiences, as well as place attachment as a mediator and length of stay as a moderator.
How do executive pay and its gap with employee pay influence corporate performance? Evidence from Thailand tourism listed companies
Laurence Ferry, Guanming He, Chang YangThe authors investigate how executive pay and its gap with employee pay influence the performance of Thailand tourism listed companies.
ISSN:
2514-9792Online date, start – end:
2018Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus