Journal of Hospitality and Tourism Insights: Volume 2 Issue 4

Share and share alike?: Examining the maturation of the sharing economy through a craft beer exchange

Elizabeth A. Whalen, Amanda Belarmino, Scott Taylor Jr

The growing trend for online peer-to-peer commerce has changed the way consumers purchase and exchange products and services across a wide variety of industries, including the…

Relationship marketing and customer satisfaction in the Ghanaian hospitality industry: An empirical examination of trust and commitment

George Kofi Amoako, Emmanuel Kotey Neequaye, Solomon G. Kutu-Adu, Livingstone Divine Caesar, Kwame Simpe Ofori

The purpose of this paper is to investigate how relationship marketing practice can lead to customer satisfaction in the current practices in the hotel industry in Ghana…

Enhancing ethnic restaurant visits and reducing risk perception: The effect of information and protection motivation

Jee Hye Lee, Azlin Mustapha, Johye Hwang

This study evaluated risk perception as a critical factor influencing the intention to visit ethnic restaurants; in addition, the role of food safety information in reducing risk…

Designing memorable guest experiences: Development of constructs and value generating factors in luxury hotels

Joern Buehring, Barry O’Mahony

Managing the customer experience is critical for hospitality businesses because business viability can depend on the delivery of valued guest experiences. The industry lacks…

Emotional and cognitive involvement of consumers with hotel brands on social networking sites

Na Su, Babu John Mariadoss, Dennis Reynolds

Based on persuasion theories, the purpose of this paper is to examine relationships between four types of interactive consumer activities (viewing, liking, sharing and commenting…

The effects of hotel employees’ CSR perceptions on trust in organization: Moderating role of employees’ self-experienced CSR perceptions

Erhan Boğan, Bekir Bora Dedeoğlu

The purpose of this paper is to investigate the moderating role of employees’ self-experienced social responsibility perceptions in the relationship between employees’ community…

Sustainable value chain activities towards sustainable food services: a case study from Finland

Irma Tikkanen, Leila Jaakkola

The purpose of this paper is to present the sustainable value chain activities that have been implemented when providing sustainable food services and sustainable value. A…

Psychological factors affecting the behavioral intention of the tourist visiting Southeastern Anatolia

Sedat Çelik, Bekir Bora Dedeoğlu

The purpose of this paper is to reveal the relationship between personality traits, travel motivations, perceived destination quality, overall destination satisfaction and…

Dependence on tips and sexual harassment vulnerability of hotel employees in Accra, Ghana

Christopher Mensah

The purpose of this paper is to examine the relationship between perceived dependence on tips and vulnerability to sexual harassment (SH) among hotel employees in Accra…

Effective training methods for fostering exceptional service employees

Ching-Ching Luo, Yi-Chieh Wang, Yang-Fei Tai

The purpose of this paper is to examine the essential abilities service employees need to deliver an exceptional service that delights customers and to identify effective methods…