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Book part
Publication date: 10 December 2015

Dekar Urumsah

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally…

Abstract

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.

The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.

In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.

The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.

Details

E-services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-709-7

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Article
Publication date: 20 May 2019

Q.X. Liu, J.K. Liu and Y.M. Chen

A nonclassical method, usually called memory-free approach, has shown promising potential to release arithmetic complexity and meets high memory-storage requirements in…

Abstract

Purpose

A nonclassical method, usually called memory-free approach, has shown promising potential to release arithmetic complexity and meets high memory-storage requirements in solving fractional differential equations. Though many successful applications indicate the validity and effectiveness of memory-free methods, it has been much less understood in the rigorous theoretical basis. This study aims to focus on the theoretical basis of the memory-free Yuan–Agrawal (YA) method [Journal of Vibration and Acoustics 124 (2002), pp. 321-324].

Design/methodology/approach

Mathematically, the YA method is based on the validity of two fundamental procedures. The first is to reverse the integration order of an improper quadrature deduced from the Caputo-type fractional derivative. And, the second concerns the passage to the limit under the integral sign of the improper quadrature.

Findings

Though it suffices to verify the integration order reversibility, the uniform convergence of the improper integral is proved to be false. Alternatively, this paper proves that the integration order can still be reversed, as the target solution can be expanded as Taylor series on [0, ∞). Once the integration order is reversed, the paper presents a sufficient condition for the passage to the limit under the integral sign such that the target solution is continuous on [0, ∞). Both positive and counter examples are presented to illustrate and validate the theoretical analysis results.

Originality/value

This study presents some useful results for the real performance for the YA and some similar memory-free approaches. In addition, it opens a theoretical question on sufficient and necessary conditions, if any, for the validity of memory-free approaches.

Details

Engineering Computations, vol. 36 no. 4
Type: Research Article
ISSN: 0264-4401

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Book part
Publication date: 1 January 2005

Gary R. Skoog and James E. Ciecka

In the most recent survey of members of the National Association of Forensic Economics (NAFE) (Brookshire, Luthy, & Slesnick, 2003), the authors write that “it is clear…

Abstract

In the most recent survey of members of the National Association of Forensic Economics (NAFE) (Brookshire, Luthy, & Slesnick, 2003), the authors write that “it is clear that issues related to worklife are at the top of the list” of the members’ preferences for forensic economics research. Worklife-disabled, worklife-self-employed, and worklife-general were ranked #1, #2 and #5 among 20 categories. This chapter addresses two out of these three topics. Worklife of the self-employed is not addressed, and the authors are not aware of any quantitative papers on this point.

Details

Developments in Litigation Economics
Type: Book
ISBN: 978-1-84950-385-3

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Article
Publication date: 28 November 2019

A. Suzie Henning and Shelly Shaffer

The purpose of this paper is to describe a protocol for developing students into social actors using young adult (YA) literature in social studies. The world-changing…

Abstract

Purpose

The purpose of this paper is to describe a protocol for developing students into social actors using young adult (YA) literature in social studies. The world-changing through social action protocol (WSAP) utilizes five recursive steps (P2TripleS): problem posing, problem history, systems thinking, solutions thinking and social action. WSAP is designed to provide secondary social studies teachers with tools to create thematic units, activities and discussions about difficult current issues, such as school violence, bullying, death, or suicide. The purpose of WSAP is to help teachers incorporate strategies to encourage civic action for social justice.

Design/methodology/approach

In this paper, WSAP is applied to the YA novel Violent Ends (Hutchinson et al., 2015), which describes a school shooting and its effects from multiple perspectives.

Findings

This paper discusses the use of the theoretical framework, WSAP and its five recursive steps (P2TripleS). The protocol developed is a helpful tool for teachers to integrate ELA and Social Studies curriculum in a student-centered, project-based environment while addressing the C3 and Common Core State Standards. The protocol is applied to the YA novel, Violent Ends (Hutchinson et al., 2015) and includes questions and strategies that guide teachers and students to critically think about democratic action and gun violence.

Practical implications

The specific steps of the WSAP protocol will be demonstrated with Violent Ends, providing example activities from this book for practitioners.

Originality/value

This paper is the first to apply the WSAP with a YA text.

Details

Social Studies Research and Practice, vol. 14 no. 3
Type: Research Article
ISSN: 1933-5415

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Article
Publication date: 1 December 2011

Şengül Öymen Gür and Şengül Yalçınkaya Erol

Due to discontent arising from the application of Modernism's totalitarian and homogenising logic to house design, recent research has concentrated on differences between…

Abstract

Due to discontent arising from the application of Modernism's totalitarian and homogenising logic to house design, recent research has concentrated on differences between cultures, societies and ethnic groups to the extent that today's students of architecture have difficulty finding sources which point to any universally valid values and preferences adopted by contemporary populations. In this study seventeen major design principles stemming from man-environment relationships, such as privacy, territoriality, personal space, backstage behaviour, orientation, and so on, as deduced from Turkish traditional houses, are investigated in terms of similarities among cultures. Samples of contemporary houses are selected from Turkey and elsewhere. Between local and international house designs full matches are depicted and verified by way of statistical analyses across fourteen items, such as living space subdivisions for guests and family, indirect access to the house (modulation), multi-purpose living space subdivisions (hierarchical living space), individualized bathrooms in bedrooms, independent family rooms, semi-closed spaces on the first floor, larger fenestration on upper floors as opposed to opacity of ground floors, segregated garden space, powerful demarcation of the garden space, orientation toward the house's own territory, bathrooms being situated in night time domains, differentiated status of spaces, multiple uses for stair landings (such as for hiding places for goods). Only three items showed some variance: closed balconies on upper floors were local, and semi-open spaces on ground floors were international tendencies. The practice of allowing direct access from the main entrance to a vertical circulation area was also predominantly a local choice.

Details

Open House International, vol. 36 no. 4
Type: Research Article
ISSN: 0168-2601

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Book part
Publication date: 30 September 2019

Jessica M. Grosholz, Sandra S. Stone, Alexandra M. Fleck and Fawn T. Ngo

The purpose of this chapter is to highlight the issue of sex trafficking – internationally, in the United States, and particularly in Florida – and the needed services for…

Abstract

The purpose of this chapter is to highlight the issue of sex trafficking – internationally, in the United States, and particularly in Florida – and the needed services for victims to promote recovery and increase the likelihood of success in redefining themselves and creating a new life. The vast majority of victims are women and children, especially those from vulnerable popu­lations. While much attention has been given to addressing the needs of minors, few programs and services focus specifically on the needs of adult women. This chapter will feature the work of Selah Freedom, a national anti-sex trafficking organization headquartered in southwest Florida dedicated to serving women 18 and over. In particular, the emphasis will be on their long-term services, which offer a comprehensive approach to the treatment of trauma and rehabilitation and have proven successful in removing women from “the life.”

Details

Gender and Practice: Insights from the Field
Type: Book
ISBN: 978-1-83867-383-3

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Article
Publication date: 1 December 1999

Ugur Yavas and Mahmoud M. Yasin

Looks at the findings of a survey of 115 Saudi Arabian managers who had completed their undergraduate education in the United States in relation to the informational and…

Abstract

Looks at the findings of a survey of 115 Saudi Arabian managers who had completed their undergraduate education in the United States in relation to the informational and computing resources and their applications in Saudi organisations. Considers the role of computers in business and highlights the lack of specialists able to train within the country. Concludes that whilst the skills to use information technology exist, they are limited by cultural resistance to change, traditional viewpoints, authoritarian leadership and bureaucracy. Advocates government encouragement and ties with developed nations to help change such attitudes.

Details

Cross Cultural Management: An International Journal, vol. 6 no. 4
Type: Research Article
ISSN: 1352-7606

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Expert briefing
Publication date: 26 May 2016

Under the deal, announced on May 25, he replaces the respected former Israel Defence Forces (IDF) chief of staff, Moshe Ya'alon, who resigned on May 20, marking the…

Details

DOI: 10.1108/OXAN-DB211332

ISSN: 2633-304X

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Geographic
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Article
Publication date: 10 August 2018

Michelle M. Falter and Shea N. Kerkhoff

The purpose of this paper is twofold: to explore how preservice teachers in a young adult literature course critically conceptualize discussions in school spaces about…

Abstract

Purpose

The purpose of this paper is twofold: to explore how preservice teachers in a young adult literature course critically conceptualize discussions in school spaces about race and police/community relations; and to understand the constraints and affordances of using the young adult (YA) novel, All American Boys, as a critical literacy tool for discussing race and police/community relations.

Design/methodology/approach

This qualitative exploratory case study (Stake, 1995) investigated 24 pre-service teachers in two university YA literature courses as they read and discussed All American Boys. Thematic analysis consisted of open coding through the theoretical lenses of critical literacy and critical race theory.

Findings

Pre-service English language arts teachers largely thought that while race and police relations was important and the YA book was powerful, it was too political. Their fears about what might happen lead to privileging the role of neutrality as the desired goal for teachers when tackling difficult conversations about racial injustice in America. Although students made some shifts in terms of moving from neutral to more critical stances, three sub-themes of neutrality were predominant: a need for both sides of the story, the view that all beliefs are valid and the belief that we are all humans therefore all lives matter equally.

Originality/value

A search at the time of this study yielded few research tackling racial injustice and community/police relations through YA literature in the classroom. This study is important as stories of police brutality and racism are all too common and adolescents are too often the victims.

Details

English Teaching: Practice & Critique, vol. 17 no. 3
Type: Research Article
ISSN: 1175-8708

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Article
Publication date: 1 January 1993

Ya‐Ru Chen and Allan H. Church

This review article focuses on the factors that affect the selection and implementation of three principles of distributive justice (i.e., equity, equality, and need) to…

Abstract

This review article focuses on the factors that affect the selection and implementation of three principles of distributive justice (i.e., equity, equality, and need) to reward systems in group and organizational settings. After presenting an overview of the assumptions, goals, and possible consequences associated with each of the three perspectives, the article then describes the moderating factors influencing distribution rule preferences across four levels of analysis: (1) the interorganizational, (2) the intraorganizational, (3) the work group, and (4) the individual. Some of the variables discussed include cross‐cultural differences, reward system implementation, task interdependency, work group climate, and individual characteristics. This material is then summarized through the use of a new conceptual model for describing allocation rule preferences. The article concludes with suggestions for future research.

Details

International Journal of Conflict Management, vol. 4 no. 1
Type: Research Article
ISSN: 1044-4068

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