Journal of Hospitality and Tourism Insights: Volume 5 Issue 5

Emotional labour, emotional exhaustion and job satisfaction in the hospitality industry

Eunice Fay Amissah, Sarah Blankson-Stiles-Ocran, Ishmael Mensah

The purpose of this paper is to investigate the effect of emotional labour on frontline employees' emotional exhaustion and job satisfaction within the hotel industry.

Exploratory study on the perceptions of event gamification on positive behavioral outcomes

Annamarie D. Sisson, Elizabeth A. Whalen

The value of the events industry is increasing worldwide. An essential component for successful events is creating a unique experience by offering gamification. A conceptual model…

Memorable cultural consumption: differences between local and non-local visitors to domestic sites

Martin Joseph Gannon, Babak Taheri, Ross Croall

Heritage management is underpinned by preservation, sustainability and generativity; concerns of obvious interest to domestic audiences. However, domestic tourists are not…

Application of the health belief model to explain public perceptions, travel intentions and actions during COVID-19: a sequential transformative design

Kerstin Bremser, Lynda Crowley-Cyr, Villy Abraham, Maria J. Moreno-Martin, Mercedes Carreño

This paper uses a supplemented health belief model (HBM) to explain the risk perception of COVID-19 coronavirus infection by potential and actual domestic and international…

The effect of brand heritage in tourists' intention to revisit

Iddrisu Mohammed, Mahmoud Abdulai Mahmoud, Robert Ebo Hinson

Utilising brand equity dimensions, this study aims to enhance the literature by conceptualising and testing heritage brand equity dimensions (i.e. awareness, image, quality and…

The impact of human resource management practices on job satisfaction and affective commitment in Hurghada resort hotels

Faten Mohamed Hussien, Yasser Ibrahim, Haitham Abdelrhman Naser

The primary purpose of this study is to evaluate the positive influence of human resource management practices (HRMPs) on job satisfaction (JS) and affective commitment (AC).

An overview of tourism and hospitality scales: discussion and recommendations

Erdogan Koc, Ahu Yazici Ayyildiz

Scales play an important role in researching and understanding a field. This study aims to explore scales developed in hospitality and tourism to identify the trends and the gaps…

Hotel revenue management forecasting accuracy: the hidden impact of booking windows

Timothy Webb, Zvi Schwartz, Zheng Xiang, Mehmet Altin

The pace of booking is a critical element in the accuracy of revenue management (RM) systems. Anecdotal evidence suggests that booking windows exhibit persistent shifts due to a…

A comparative perspective on destination competitiveness through visitors' and stakeholders' perceptions in the region of Cappadocia

Mehmet Halit Akin, Yuksel Ozturk, Kurtulus Karamustafa

The aim of the study is to contribute to the body of knowledge with a different and richer approach, by evaluating the competitiveness of the Cappadocia Region, which has a…

Sustainable tourism development: discerning the impact of responsible tourism on community well-being

Paul V. Mathew, Nimmi P. M

Responsible tourism has four responsibility areas of economic, social, cultural and environmental responsibilities. In this setting, the current study empirically analyses the…

Modification and validation of the travel safety attitude scale (TSAS) in international tourism: a reflective-formative approach

Zhijun Wan, Shuyue Huang, Hwansuk Chris Choi

This study modified, revised and validated a travel safety attitude scale (TSAS) using data collected from Canadian residents with out-of-country travel experiences.

A framework for medical tourists' satisfaction and loyalty by costumer segmentation and quality improvement

Mahdi Nakhaeinejad, Mohammad Hosein Moeinzadeh, Seyed Aliasghar Tabatabaei Bafrouei, Afarin Akhavan

Tourism industry is a profitable resource for countries and considered one of the main sources of income and job creation for economic development. Among the various types of…

WTPP for ecotourism: the impact of intention, perceived value, and materialism

Nhung Thi Hoai Duong, Nguyen Khanh Chi, Hanh Thi Nguyen, Ngan Thi Kim Nguyen, Chi Phuong Nguyen, Uyen Thi To Nguyen

This study examines the impact of perceived value, materialism and tourist intention on willingness to pay a premium for ecotourism (WTPP).

The role of green practices toward the green word-of-mouth using stimulus-organism-response model

Irfan Hameed, Hamid Hussain, Kamran Khan

Consumer's environmental awareness and friendliness have been growing, and consumers are increasingly concerned about the impact of hotel operations on the environment. This study…

Linear and nonlinear relationships: a hybrid SEM-neural network approach to verify the links of online experience with luxury hotel branding

Menglong Xia, Yang Zhang

Mobile technologies have recently come to serve as the primary reservation option for the hospitality industry. This study examines the role of online experience in determining…

When artificial intelligence meets the hospitality and tourism industry: an assessment framework to inform theory and management

Arthur Huang, Ying Chao, Efrén de la Mora Velasco, Anil Bilgihan, Wei Wei

This study reviews existing research and current applications of artificial intelligence (AI) in the hospitality and tourism industry. It further proposes a new evaluation…

The tourism intermediaries' profitability in Portugal and Spain–differences and similarities

Conceição Gomes, Fernanda Oliveira

This study aims to compare the financial performance of the tourism distribution sector between Portugal and Spain, regarding the years 2007 and 2017. It is also intended to…

Strategic responses of chain hotels to COVID-19 from a situational crisis communication theory perspective

Burak Atasoy, Oğuz Türkay, Serkan Şengül

This research examines how chain hotels respond to the crisis in the context of situational crisis communication, focusing on the first emergence of the COVID-19 crisis and the…