International Journal of Service Industry Management
Issue(s) available: 89 – From Volume: 1 Issue: 1, to Volume: 19 Issue: 5
Category:
Industry and Public Sector ManagementVolume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1
Recent Articles
- In Search of a New Logic for Marketing – Foundations of Contemporary Theory
- Revisiting the smiling service worker and customer satisfaction
- Stressors and resources in customer service roles
- Exploring tools for learning about customers in a service setting
- Development of an integrated product‐service roadmap with QFD
- Revisit service classification to construct a customer‐oriented integrative service model
- An examination of the impact of cultural orientation and familiarity in service encounter evaluations
- Services Science – Fundamentals, Challenges and Future Developments
- Editorial
- Note from the publisher