International Journal of Service Industry Management: Volume 13 Issue 2
Table of contents
The consumer’s reaction to delays in service
Ana B. Casado Díaz, Francisco J. Más RuízThe objective of this study is to examine the relationships that exist among the attributions, the affect and behavioural intentions of consumers who suffer delays in services. As…
The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour
Jochen Wirtz, Patricia ChewAlthough more than 30 years of research has established the power of word‐of‐mouth (WOM), little work has focused on how it could be managed more effectively. This study examines…
A process theory of relationship ending
Aino Halinen, Jaana TähtinenThis research is about the ending of business relationships: what that is, why it happens, and how an extant relationship dissolves. Ending of buyer‐seller relationships has very…
Foreign ownership structure of service equity joint ventures in China
Doren D. ChadeeThis paper investigates the foreign ownership structure of service equity joint ventures (EJVs) in China. In less than 20 years, China has emerged from a closed economy to become…