International Journal of Service Industry Management: Volume 19 Issue 1


Industry and Public Sector Management

Table of contents

Attitudinal and behavioral consequences of work‐family conflict and family‐work conflict: Does gender matter?

Ugur Yavas, Emin Babakus, Osman M. Karatepe

The purpose of this paper is to develop and test a conceptual model to examine the effects of work‐family conflict, family‐work conflict, and emotional exhaustion on job…

A definition, model, and empirical analysis of business‐to‐business relationship quality

Maria Holmlund

The aim of this research is to provide insights into quality in a business‐to‐business relationship setting. The objectives are to review related relationship quality…

Reviewing congruity effects in the service environment musicscape

Steve Oakes, Adrian C. North

The purpose of this paper is to present a literature review that highlights significant findings from empirical research examining the impact of music within various real…

Research themes, concepts and relationships: A study of International Journal of Service Industry Management (1990‐2005)

Alan Pilkington, Kah‐Hin Chai

The purpose of this paper is to investigate the core themes of service research by analysing citations in the International Journal of Service Industry Management (IJSIM)…

Asset specificity in make or buy decisions for service operations: An empirical application in the Scottish hotel sector

Tomás F. Espino‐Rodríguez, Pei‐Chun Lai, Tom Baum

This work analyses make or buy decisions from the transaction cost economics perspective and the resource‐based view of the firm. The aim is to analyse the extent to which…

Scientific identity in top journals of services marketing: review and evaluation

Göran Svensson, Terje Slåtten, Bård Tronvoll

The objective of the paper is to describe the “scientific identity” of the “top” journals in services marketing by reviewing and evaluating the methodological approaches…



Online date, start – end:

1990 – 2008

Copyright Holder:

Emerald Publishing Limited