Issue 5/6 2019 Service research in emerging markets: business as usual?
Issue 4 2019
Issue 3 2019
Issue 2 2019
Issue 1 2019
Issue 6 2017
Issue 5 2017 Naples Forum 2015 special issue
Issue 4 2017 Bridging and transcending co-creation and engagement
Issue 3 2017
Issue 2 2017 Advances in service research in Australasia and Asia Pacific
Issue 1 2017
Issue 6 2016
Issue 5 2016
Issue 4 2016
Issue 3 2016
Issue 2 2016 Service research in the new economic and social landscape
Issue 1 2016
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson
Robots are predicted to have a profound impact on the service sector. The emergence of robots has attracted increasing interest from business scholars and practitioners…
The purpose of this paper is to explore the role of banks in enhancing consumer knowledge aiming to increasing customer’s financial well-being.
The purpose of this paper is to explore black market retailing, with a focus on Colombia’s San Andresitos.
Only a few concepts in the service literature are as pervasive yet as undertheorized as is the concept of the actor. With a growing interest toward value creation as a…
The purpose of this paper is to investigate the role of masculine identity in generating value destruction and diminished well-being in a preventative health service.
Influence of country of origin and type of information exchanged on consequences of offshore service sentimentLu Lu, Gary Gregory, Shawn Thelen
This research extends existing services offshoring literature by investigating how the type of information exchanged, technical support or personal billing, in conjunction…
Customer-to-customer interaction quality, promotion emotion, prevention emotion and attitudinal loyalty in mass servicesBeomjoon Choi, Hyun Sik Kim
The current study aims to explore the relationships between three kinds of customer-to-customer (C2C) interaction quality and brand loyalty via customer promotion and…
Healthcare service users as resource integrators: investigating factors influencing the co-creation of value at individual, dyadic and systemic levelsJustine Brigitte Virlée, Wafa Hammedi, Allard C.R. van Riel
Patients, when using healthcare services, (co)create value by integrating their own resources with those of a range of stakeholders. These resource integration activities…
The purpose is to analyse the influence of inertia and group conformity on loyalty in healthcare.
The purpose of this paper is to explore different types of source expertise and how they influence perceived message quality. Consumers face the challenge to identify…
The definition of value adopted by the current service perspective on marketing theory is value as value-in-use. Surprisingly, however, little attention has been given to…
Renamed from:Managing Service Quality: An International Journal
Online date, start – end:2015
Copyright Holder:Emerald Publishing Limited
- Dr. Chatura Ranaweera
- Dr. Marianna Sigala