Journal of Service Theory and Practice: Volume 32 Issue 1


Table of contents - Special Issue: High Tech and High Touch: The Future of Human Service: SERVSIG 2020

Guest Editors: Dominique A. Greer, Amanda Beatson

“Going on a sensory adventure, a touchy subject?”: investigating haptic technology and consumer adventure orientation

Rory Francis Mulcahy, Aimee Riedel

The purpose of this paper is twofold. First, it seeks to extend service and retailers understanding of how the inclusion of haptics can gamify digital service experiences. Second…

Personal goals in consumers' adoption of mHealth services

Lisa Schuster, Joy Parkinson

mHealth services are effective and cost efficient, yet wide-scale adoption of these services by consumers has yet to be achieved, constraining their public health benefit. Further…

A smart tech lever to augment caregivers' touch and foster vulnerable patient engagement and well-being

Cristina Mele, Marialuisa Marzullo, Irene Di Bernardo, Tiziana Russo-Spena, Roberta Massi, Alessandra La Salandra, Stefania Cialabrini

Some population groups face precarious health, reflecting their vulnerability, in terms of lack of agency or control. Smart technologies promise to transform people's lives from…

Blended human-technology service realities in healthcare

Sarah Dodds, Rebekah Russell–Bennett, Tom Chen, Anna-Sophie Oertzen, Luis Salvador-Carulla, Yu-Chen Hung

The healthcare sector is experiencing a major paradigm shift toward a people-centered approach. The key issue with transitioning to a people-centered approach is a lack of…

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Emerald Publishing Limited

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  • Dr. Chatura Ranaweera
  • Dr. Marianna Sigala