Table of contents - Special Issue: The 2013 Naples Forum on Service and its efforts to advance service theory and practice
Guest Editors: Associate Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson
The role of balanced centricity in the Spanish creative industries adopting a crowd-funding organisational model
María José Quero, Rafael VenturaThe purpose of this paper is to analyse the structures of the relationships between actors in the creative industries sector using crowd-funding, and how co-creation is the basis…
Organizational learning in an innovation network: Enhancing the agency of public service organizations
Katri Kallio, Inka LappalainenThe purpose of this paper is to examine how collaborative service development in a public-private citizen innovation network can be approached as an organizational learning…
Buyer-seller interaction in facility services: Emerging paradoxes in the outsourcing approach of Italian municipalities
Simone Guercini, Silvia RanfagniThe purpose of this paper is to focus its attention on the analysis of buyer-seller interactions in facility services. In particular it proposes to investigate the interactions…
Transcendence for business logics in value networks for sustainable service business
Bo Enquist, Samuel Petros Sebhatu, Mikael JohnsonThe purpose of this paper is to provide a deeper understanding of transcendence as business logic and to advance value co-creation and value network thinking. The authors are…
Being social for social: a co-creation perspective
Marco Tregua, Tiziana Russo-Spena, Claudia CasbarraThe purpose of this paper is to analyse value co-creation in the context of ethical consumption by extending the focus to customers and their relational contexts. The paper…
Prosumer motivations in service experiences
Jennifer Chandler, Steven ChenThe purpose of this paper is to, first, make explicit the theoretical link between prosumers and co-creation as articulated in the service-dominant logic framework. The authors…
ISSN:
2055-6225e-ISSN:
2055-6233ISSN-L:
2055-6225Renamed from:
Managing Service Quality: An International JournalOnline date, start – end:
2015Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr. Chatura Ranaweera
- Dr. Marianna Sigala