Journal of Service Theory and Practice

Category:

Managing Quality

Table Of Contents: Volume 27 Issue 5 - Naples Forum 2015 special issue

Measuring customer value co-creation behavior

Aurelio Tommasetti, Orlando Troisi, Massimiliano Vesci

In line with the precepts of service-dominant logic (SDL), the purpose of this paper is to devise a measurement framework of customer value co-creation practices during…

A service research contribution to the global challenge of sustainability

Marialuisa Saviano, Sergio Barile, James Clinton Spohrer, Francesco Caputo

Poverty, hunger, inequalities, diseases, unsustainable use of resources, etc., in spite of scientific progress, still remains unsolved worldwide issues. All these issues…

Searching through the jungle of innovation conceptualisations

Tiziana Russo-Spena, Marco Tregua, Francesco Bifulco

The purpose of this paper is to contribute to the interdisciplinary debate promoted by service research community by establishing the conceptual frame within which…

The viable decision maker for CAS survival: how to change and adapt through fitting process

Luca Carrubbo, Francesca Iandolo, Valentina Pitardi, Mario Calabrese

The purpose of this paper is to investigate the decision-making process in the management of the complex adaptive systems (CAS), particularly focusing on the dimensions…

Rethinking value proposition tools for living labs

Anne Äyväri, Annukka Jyrämä

The purpose of this paper is to provide a conceptual analysis on value proposition tools to be used in future empirical research and in building managerial insight. The…

A4A relationships

Francesco Polese, Jaqueline Pels, Bård Tronvoll, Roberto Bruni, Luca Carrubbo

The purpose of this paper is to investigate the characteristics of actors that allow them to relate to others actors in the system through shared intentionality…

ISSN:

2055-6225

Online date, start – end:

2015

Copyright Holder:

Emerald Publishing Limited

Open access:

hybrid

Editors:

  • Dr. Chatura Ranaweera
  • Dr. Marianna Sigala